said by CBKBAMF:Well, I just upgraded to the 22/5 Ultra here in Tacoma, WA over the phone. The repair tech said that I only needed to power cycle my EMTA (RCA DHG536) and that I'd have the new speeds.
So, 6.2 Mbps and 4 Mbps is my sustained speed. I don't think that the 22/5 is on here yet. If I do a standard speed test (speedtest.net) I get:
I think that is due to Powerboost on my 8/2 connection. This is a wired connection through a D-Link WBR-1310 router.
So... was the repair tech wrong? Do I need a DOCSIS 3 modem? What's the deal here? This new speed tier is going to cost me an additional $20 per month. I'd love the new speed, but I'm not going to pay more for something that doesn't work.
I was told 2 answers when I asked..I was first told that I didn't need a new modem for either the 22 or the 50 tiers..but then after another person talked to manager..I was told that for both the 22 and the 50 you needed a docsis 3.
