O Canada! > Canadian > Bell Canada > [Internet] Bandwidth Usage Discrepancies

reply to Deadpool

Re: [Internet] Bandwidth Usage Discrepancies

She couldn't do anything since the usage was most likely legit.

It's my understanding that usage is calculated/applied every time you restart a PPPoE session.

So the 33 GB you downloaded you actually downloaded, the problem is that you reset your connection after the new billing date passed, so all your usage from the previous few weeks (I'm assuming), is applied when you reconnected.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

Deadpool,

What also happens is this:

The B/W page can be delayed by 5 whole days. When a billing period ends, it does not have the up to date B/W data. So what happens is that although he Downloaded in November, what ever he downloaded 3-5 days before the end date gets carried over to the next month.

The delay is TOO big.

Other are either instant or as a minimum 24 hrs behind.

Bell on the other hand...

So technically this person DID NOT download this in december and it should be voided.

But good luck arguing that.

However, I would argue it because I don't like to be treated like a sheep that says and does nothing.

I would bring this B/W calulator to the attention of kevin.crull@bell.ca

This friggin scam of people not knowing their usage PURPOSELY because of Bell is not the people's fault since they CAN'T keep track of it, like they can with other providers.

I would send a complaint Email to the email address above.

reply to Deadpool
Let me try to get this straight. You're saying that the 30GB or so that he used *before* the end of the billing period ending on Dec. 20 are going to count toward his total bw usage for the *next* billing period just because he reset his modem on the 20th? And that, had he not reset his modem, he would have 60GB or so left today instead of 27GB?

Forget the manual reset bullshit spewed here.

Think about a sporadic disconnect.

A noise problem on the line causing a disconnect and reconnect.

blah blah blah

in other words this guy should complain because Bell can't track B/W like any other ISP's can.

Or they make it up to screw people pout of money.

And lets be honest here, the way Bell lies and treats their customers like moronic cash cows, and the way management and the executives allow and condone the lying, their whole practice of having an "honest" B/W tracker comes into question.

Bell is not an honest company. We ALL know this by their example and what they have done to people over the years.

Why should this be different?

Employee's, tell me why this all of a sudden is different?

reply to Deadpool
If a person maintained a 3 month long PPPoE session and used exactly 60GB each month, and then disconnected after 3 months, by your logic Bell should charge that person for 120GB of overage despite the fact that they never went over their cap...

Some people should learn a thing or two before they outsource development to a bunch of fools contractors. Basic concepts of how to build reliable, scalable, secure, user-friendly OSS systems and customer portals would be a start. Getting rid of four levels of management and the contractors who tell you they need more money to hire sub-contractors would be another wise step.

I wonder why our usage tool generates zero complaints and only praise. Perhaps the fact that you simply go to a URL and the right number appears on the screen has something to do with it. You don't even need to click or type anything. What a novel idea.

The below words from a customer (can you guess where he switched from?) say it all: "I am glad you made a very simple interface so I can actually check it within 2 seconds, and not go through 10 menus with 3 passwords and get a wrong number anyways like I used to."
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Erik - Caneris - Internet solutions and more.