 mordin42 inches of 1080pPremium
join:2005-05-28
Moncton, NB | reply to AkFubar
Re: [Internet] Bandwidth Usage Discrepancies said by AkFubar:You know when folks call in to get support part of the script the offshore First Level reps use includes a reset of the modem. All tech support use scripts, not just offshore. Depending on the problem 1 of the steps is to 'power cycle' the modem not 'reset' it. That is to get a fresh connection to check the sync.
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 CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by mordin:All tech support use scripts I beg to differ. Some use brains.
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Erik - Caneris - Internet solutions and more. |
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1 edit | CanerisErik.
All Level 1 are "instructed" by Bell to follow the script regardless of any troubleshooting issue if you live in Bell`s World. I personally many times have been told (when objected) that they have to follow script specially in Bell/India.
Second, I do`t see your point at all in this topic as we discus Bell`s unfair billing practice of bandwidth usage.
As Deapool stated this is :".... "up to" 60 hour delay to display the bandwidth used." 60 hours delay = 2.5 day!!
This is another "up to" practice that some will be charged for "extra" usage!
kevin.crull@bell.ca should know about this definitely. |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by pudelko:CanerisErik. All Level 1 are "instructed" by Bell to follow the script regardless of any troubleshooting issue if you live in Bell`s World. I wasn't referring to Bell.
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Erik - Caneris - Internet solutions and more. |
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