| If cox is going to disable peoples internet... ...they probably should provide a more efficient way of dealing with the problem.
I woke up to the internet not working with a cryptic message saying that I needed to call a customer service number. The customer service rep said that I needed to call a 800 number and give them a ticket so they could solve the problem. Easy enough.
However... The number rings busy constantly (many, many calls over a wide variety of times and days) and normal tech support pretty much said there is nothing they can do and to deal with it.
So I dealt with it by canceling my Cox service.
Just a tip: Cox should get a number that at least answers and puts people in a queue. Ring-busy on a service number that is apparently *the only* way to resolve a problem is a sure way to lose many customers. |
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 needforspeed59Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | It sounds like you may have been shutdown for abuse reasons. Do you (did you) check your cox.net email because that is where any warnings would have been sent to. Of course, this is all a guess on my part. If you register with BBR, a Cox tech can look into your account and tell you what happened if you are still interested.
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Great success! High five! |
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| reply to Walther
Thanks for the suggestion. I can imagine it had something to do with my router encryption being reset a while back and me not noticing it until the internet was gone. But thats the hazards of wifi in an apartment complex.
I never set up a cox email address so I wouldn't have gotten any messages if they had sent it that way.
At this point I have pretty much moved on to my new ISP. I just wanted to stop by and leave a little constructive criticism on their choice of telephone support options.
Again, thanks for the reply. |
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 rraAdvice
join:2008-09-19
Kingsville, MO | Immediately throwing out the "router not encrypted"
Yeah sounds like suspension for abuse.
Take care. |
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Rob_Premium
join:2008-07-16
Mary Esther, FL
2 edits | you might want to click on the registration button and see about getting help on here. I would bug them for a refund for your troubles. (politely)
not a very smart move on cox's part. if they want to keep customers, i think an actual physical letter (not an email) should have been given prior to shut down.
it looks like ISP's are becoming monitors for the MafIAA. They can kiss my ass.
are you on DSL now?
-Rob
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| Yes I jumped on to the local AT&T affiliate DSL service.
I really don't care about getting any compensation. I would have stayed with Cox had they had a decent way of dealing with this problem. I just didn't have the time to constantly call a phone number hoping that I would get through. Being told to deal with it really didn't help either, but the main problem lies withs Cox choice to implement a poor customer service system for dealing with these issues. |
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needforspeed59Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to Walther
Running an open wifi can lead to others leeching to the point where you end up sucking too much bandwidth in a best case or you get a child porn ring or predator or terrorists in a worst case. I imagine there are circumstances that can get you kicked off without any warning.
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Great success! High five! |
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| I hear you on the encryption. I'm kicking myself for not having checked it more often to make sure it was still working. However, since they probably only tried to contact me by the cox email I never had, it wasn't that big of a deal. |
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m8trix
join:2003-12-24
Phoenix, AZ
kudos:3 | reply to Walther
you should have a email address as one is assigned by default apon service activation and they most likely did send a email to that address |
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| reply to Walther
You always have a cox email address, even if you don't "set it up". It is set up for you when you sign up for new service. I had to call months later to even find out what my account email address was so I could set it to forward any messages to the only account I use, my Gmail account. |
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| reply to Walther
Sorry you had that experience. I've given our VP of customer care a heads up to check up on this process. |
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| Thank you for looking in to this. Although I am not a cox customer anymore, it will hopefully help out others who may be having the same issue.
Here are some more details to help out your investigation. The number I was given was 1-800-753-6085 (confirmed by 3 cox phone reps along with that it was a 24/7 number) Currently it is still ringing busy. |
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| reply to Walther
I was told once by an abuse tech if you use a cellphone w/ an area code that isn't serviced by cox...the number doesn't go thru...I know I have a cellphone based out of NY and it didn't go thru at the time...was some time ago though. |
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needforspeed59Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to Walther
hmmmm..just dialed that number and got right through on Saturday at 5:24pm AZ time to the menu where you have to begin choosing options. I just hung up as I don't have any reason to speak to anyone.
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Great success! High five! |
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Techie98
join:2008-11-15
Virginia Beach, VA | reply to SadFace
?.?
Never heard of that one, Coxtech...anyone? |
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| reply to SadFace
Nonsense, most area codes arent serviced by Cox. if that was true it wouldn't be the PSTN. |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | just remember, all isps will soon be forced to monitor their traffic. it's already happening. |
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| rob what's your source? |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | here's one:
»Small ISP Will Play Cop, But Wants RIAA To Pay
&:
»RIAA Replaces Mass Lawsuits With Potentially Dumber Ideas
it's in the books, don't know if it will go through.
-Rob
--
Our 96K BroadBandStream
Our Dial Up Stream
Chat with us (IRC)
follow me on Twitter |
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| reply to Walther
I just did a wifi scan and found that 3 of 4 networks available to me, only 1 (mine), is encrypted. Is this ratio wide spread? |
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