Walther
@ovh.net
| reply to Walther
Re: If cox is going to disable peoples internet...
Thanks for the suggestion. I can imagine it had something to do with my router encryption being reset a while back and me not noticing it until the internet was gone. But thats the hazards of wifi in an apartment complex.
I never set up a cox email address so I wouldn't have gotten any messages if they had sent it that way.
At this point I have pretty much moved on to my new ISP. I just wanted to stop by and leave a little constructive criticism on their choice of telephone support options.
Again, thanks for the reply. |
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rra
Advice
join:2008-09-19
Kingsville, MO | Immediately throwing out the "router not encrypted"
Yeah sounds like suspension for abuse.
Take care. |
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robl27
Premium
join:2008-07-16
Mary Esther, FL
 ·Cox HSI
 ·Vonage
2 edits | you might want to click on the registration button and see about getting help on here. I would bug them for a refund for your troubles. (politely)
not a very smart move on cox's part. if they want to keep customers, i think an actual physical letter (not an email) should have been given prior to shut down.
it looks like ISP's are becoming monitors for the MafIAA. They can kiss my ass.
are you on DSL now?
-Rob
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Walther
@ovh.net
| Yes I jumped on to the local AT&T affiliate DSL service.
I really don't care about getting any compensation. I would have stayed with Cox had they had a decent way of dealing with this problem. I just didn't have the time to constantly call a phone number hoping that I would get through. Being told to deal with it really didn't help either, but the main problem lies withs Cox choice to implement a poor customer service system for dealing with these issues. |
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