3 edits | [Speed Problem] My ATT Elite package speed dropped. Hi I would like to ask why my att elite speed keeps dropping and goes out of sync. I used to get the full 6mb down and 700 upstream speed. For the past week my dsl line been dropping and when I reconnect the speed is always different.
sbc id : xxxx@sbcglobal.net
bill name is: xxxx (mom)
my name is david xxx (son)
System
Model: 2701HG-B Gateway
Serial Number: 370721075068
MAC Address: 00:1d:5a:11:7b:b0
Hardware Version: 2700-100594-004
Hardware Options: Wireless present
DSL Modem Type: ADSL
Current Software: 5.29.109.5
DSL Modem: 7.2.3
DSL Down Up
Current Rate: 5312 kbs 384 kbs
Max Rate: 8452 kbs 384 kbs
Current Connection:
Current Noise Margin: 19.0 dB 6.0 dB
Current Attenuation: 18.2 dB 9.5 dB
Current Output Power: 15.7 dBm 11.9 dBm
ATM Cells Errors %
Transmit: 36362 0 0
Receive: 89212 0 0
IP Bytes Packets Errors %
Transmit: 1485786 6751 0 0
Receive: 4075236 6296 0 0
Troubleshooting – DSL Diagnostics
General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 6016 kbps
Downstream Atten. at 300kHz: 15.2 dB
Uncancelled Echo: -18.2 dB Ok
VCXO Frequency Offset: -100.1 ppm Ok
Final Rx Gain: 17.4 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 0.00
Delay of latency path: 0.25 ms
Training History
Downstream Upstream
Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones
2008/12/26 22:56:42 PST 1 5312 5316 8128 8128 6.0 19.0 18.2 15.7 5 0 0.00 0.25 384 384
ISP Details ISP Connection
Connection Type: PPPoE
User Name: xxxx@sbcglobal.net
PPPoE Access Concentrator: 90084030600404-rback1.pltnca
PPPoE Service:
IP Address Range: 67.116.236.157
Subnet Mask: 255.255.255.255
Gateway: 67.116.239.254
Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1
Host Name
Domain Name:
MTU: 1492
Spoof MAC Address:
~personal information edited- skj |
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 d_lBarsoomPremium,MVM
join:2002-12-08
Reno, NV
kudos:7 | Your modem is training down in speed when the sync speed drops below 6008. The line conditions have deteriorated and the modem is dropping to a slower speed in an effort to maintain your modem sync. If the line conditions deteriorate even more and the modem can't shed speed fast enough or simply drop enough speed to keep up, then it will drop sync. |
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| reply to gurlugotmilk
So the problem is my phone line? Sorry I am new to this. Should I call att to send a tech guy to come by to check out the lines? |
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d_lBarsoomPremium,MVM
join:2002-12-08
Reno, NV
kudos:7 | reply to gurlugotmilk
It could be either the phone line, or a sudden problem with your inside wiring (connections getting wet or a bad filter), or it might be a problem with the modem.
Actually your DSL stats look very good, almost too good to suggest that your line is bad.
Before you call ATT, you should check your line stats again at your NID if you have a NID: »AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID. . The reason I'm suggesting this is that you seem to have an upload speed problem. One way to have both upload and download speed problems is to have a bad microfilter, or an improperly installed microfilter, e.g. the DSL plugged into the wrong side of a two outlet port filter, or a filter plugged in a reversed direction. If you can't check at your NID, then check all your filters. |
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