ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| [speed/latency] slow again
This has been an ongoing problem for about a month now.
Here is my original thread:
»Slowdowns
I'll give the VerizonDirect forum one more chance then I guess I'll have to be forced to call my cable company. I really hate to do that. I've had nothing but good things to say about Verizon DSL for 3-4 years now and now I'm understanding why so many other people complain about it.
I'm only posting here because I thought the screenshot that I'm posting was pretty funny and pretty much sums up the attitude you get from the Verizon Tech people. They will always say things like" Looks like your line is fine. We see no problems" and that is exactly what the speedtest shows. 0 up/ 0 down. line looks ok to us lol.
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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Dave888
join:2008-02-05
Canonsburg, PA
| Hey ImaDuffer264 funny when you have problems I seem to have problems, you live north of me, probably about an hour and half north, but still. I posted in the verizon direct forums waiting for feedback. Good luck! I swear it's something with their routers, many people telling me that. I just don't know why it would take over a month to get things lined up straight.. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| Well, good luck with your problem as well. I couldn't have been happier with my DSL for the last several years until this problem popped up. You'd think after a month they would have taken care of it. I've posted in the direct forum too. I'll give them until January 1 then I'll call my local cable company. Armstrong ZoomInternet has a 8MB/512Kb package available for about 10 bucks more than what I'm paying now. I don't really do much downloading so I've been happy with the Verizon 3/768 package.
I really don't want to make the switch but Verizon may force me to do it  .
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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agies
join:2008-12-04
Pittsburgh, PA
| reply to ImaDuffer264
I'm in the same area and have been having the same problems. It'll seem to sort itself out and then appear again. I'm not terribly pleased either but I refuse to switch to Comcast for reasons too numerous to explain here. I'm tempted to switch to Fios but that would actually mean paying Verizon more money. It's kind of a rock and a hard place situation. |
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Dave888
join:2008-02-05
Canonsburg, PA | Same here agies, it was fine for about 13 hours for me yesterday, now it's back to being slow, so it does come and go a lot, I can't even get Fios here yet. But it's funny how we all live in the same area and have the same problems.. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| reply to ImaDuffer264
I just got off the phone with a pretty decent guy in the Verizon chronic problems tech support group. He's gonna have me switched over to another router this afternoon so that hopefully over the next few days (I'm off Thursday, Saturday and Sunday) I can monitor the situation throughout the day and then let them know Monday if the problem still exists.
Maybe, I can finally put this thing to rest (but, I'm not holding my breath just yet lol).
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| reply to ImaDuffer264
Update - Why does this not surprise me?
Dec 30, 2008 I call chronic troubles tech support. I get a very nice guy that first tells me that my trouble is most likely due to congestion and that he would put a request in to have me moved to a different router. He would then call me back.
Dec 30, 2008 I get a call back from the same tech and he then tells me they have found a problem at the local terminal (not sure of the terminology and I assumed he meant the RT or underground vault across the street from me?). He said a field tech would be dispatched to repair the problem then would stop at my house (of course he would call first).
Dec 31, 2008 I get a call from a lady at 8:06 am confirming dispatch of field tech. Great!
Dec 31, 2008 I get a call from the field tech at about 11:15am. Will meet me at the house in about 15 minutes. I rush home from work and he is in the driveway. I take him to the computer/modem/ etc. and he proceeds to tell me he is a phone guy and doesn't know much about computers . I ask if he would like to see the tests I have run for the past month and he says yes.
The first test I show him I point out the extremely high latency. He responds with "I don't know what latency is. That's greek to me!". WTF? why did they send this guy to my house?
He then tells me that possibly the modem is bad. I opened a box with 2 other modems and said take your pick, we'll hook up another one. So we hooked up another and got the same test results. He then proceeds to hook a piece of equipment to the phone jack and runs a test on it. He tells me that there is no problem with the line. I'm getting good speeds of 3360 down/ 768 up???????? Ummmm, yeah that is what I'm provisioned at not the actual speeds I'm getting.
Then he tells me that the line attenuation, power and margins all look good so there must not be a problem.
Finally he calls someone higher up?? It is the standard 800 number for tech support because he is not a DSL field tech guy and doesn't have access to their private phone numbers.
He is put on hold and proceeds to stand around in my kitchen for 20 minutes till he gets someone. They couldn't help so they escalate him to someone higher up and he holds another 10 minutes or so. Finally he's talking to someone for several minutes before hanging up.
He tells me that they are having troubles throughout this area due to too many people being put on their routers and that they are installing new equipment to alleviate the problem. My God did they have to send a guy to my house to tell me that? .
Anyway for about 15 minutes after he left I was not able to connect. Once I was able to the speeds seemed to be incredible. I'm not sure if they fixed the problem, put me on a different router, or it's just a temporary fluke but I'll monitor it over the next few days.
Bottom line is that I've seen positive and negative opinions about Verizon tech support. I can now truly understand how some people can get negative feelings toward Verizon. For a month now I've worked with the Verizon Direct people and finally talked to the upper level tech support guys in chronic troubles and yet they send someone to my house to fix the problem that probably doesn't know how to turn a computer on  .
I have uploaded a screenshot of my latest transtats above. Do they look ok?
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada
1 edit | the upload sync rate isn't what it should be, and negative transmit power is curious. do you get the same results after power cycling that modem for a minute?
edit: I'm surprised that tech support hasn't had you upgrade that firmware - that might be worth a try.
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reboot, reset, reconfigure, then recycle. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| Actually that's a good point. I never thought about it to tell you the truth. As long as it was working I just let it go. I'll update it over the next few days and see what I get.
Thanks
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| reply to Bytebender
The previous stats were from my spare 6100. I usually use my very old 327W so that I can plug mine and my wife's computer in without using a switch.
These stats are from the 327W. It's about 4-5 years old and I've never updated the firmware in it either. Should I? How do these numbers look?
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada
| A whole lot better, upload sync rates still not perfect.
I would only upgrade the firmware if the unit itself is giving you troubles. Didn't realize the different modems. That 327 seems to be just fine so I wouldn't bother - "if it's not broken don't fix it" right.
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reboot, reset, reconfigure, then recycle. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| said by Bytebender  :"if it's not broken don't fix it" right. Absolutely!! thanks
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada | Although, if it were me, I'd likely upgrade the spare, 'cause ya never know. It certainly won't fix your line issue, or help with over-selling, but...
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reboot, reset, reconfigure, then recycle. |
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rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
 ·Verizon Online DSL
 ·Sprint Mobile Broa..
| reply to ImaDuffer264
Re: [speed/latency] slow again
How is yours routed from the CO?
Mine is like this.
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. |
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agies
join:2008-12-04
Pittsburgh, PA
| it's definitely an issue at the CO as I and others in the area have had the same problem.
Yesterday and this morning I had no problems and now I have appallingly slow speeds tonight. Still I know people on Verizon in the area who have had no problems. |
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Dave888
join:2008-02-05
Canonsburg, PA
| same here agies, 2 days ago it was fine or about 36 hours or so, then last night went sour again...I'm going to try a new modem in a few days here as they suggest, but I really think it's just 2 many people and them needing more routers or equipment. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| reply to rawgerz
Hey Rawgerz, glad to see Verizon finally got DSL to you.
I'm at work right now and I'll be busy at least for a couple of hours tonight but I'll post both my tracert from about a week or so ago and also a new one either later tonight or sometime tomorrow.
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
·Verizon Online DSL
·Sprint Mobile Broa..
| said by ImaDuffer264 :Hey Rawgerz, glad to see Verizon finally got DSL to you. I'm at work right now and I'll be busy at least for a couple of hours tonight but I'll post both my tracert from about a week or so ago and also a new one either later tonight or sometime tomorrow. Yea, and all they had to do was install it in the co.
If you guys having trouble compared your routing, you might find a common routing point that is getting choked.
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. |
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ImaDuffer264
Premium
join:2003-11-05
Mercer, PA
| reply to rawgerz
tracert to Verizon.net 12/8/08 | 
tracert to Verizon 12/28/08 | 
tracert to dslreports 1/3/09 |
All I can say to Dave888 and agies is to be persistant. I called their chronic trouble 800 number and the following day they had a guy at my house (albeit, not a computer guy ) and they finally put me on a different router. I have been almost 72 hours now without a slowdown that I have noticed and although I'm not holding my breath that the problem has been solved I'm feeling better about it as every day passes.
I think the sad part of this whole situation is the hundreds and hundreds of people that Verizon puts on these congested routers that are not technically inclined whatsover. People like my elderly mother, my brothers, etc., etc. that may notice a slowdown and call the regular tech support number, go through all the standard troubleshooting BS and finally hang up frustrated that their problem still exists and don't take it any further.
Those are the people I really feel sorry for.
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I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve. |
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
 ·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..
| Compartmentalization is frustrating with Verizon. Customer is concerned with end-to-end connectivity issues. In general Verizon techs are focused on one small part of the network. In addition Verizon does not seem very good at communicating system wide problems to their techs so customers get walked through the scrip when often problem is not with their physical circuit.
At least for you the good news is they rerouted you to a less congested edge router.
/tom |
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