mman
join:2008-05-08
| [FL] slow in Gainesville
Modem:
Arris TM502G
Account Type:
Cox High Speed Premium
Speed tests:
Line Quality test (failed w/10% Low):
»/linequality/nil/2470630
MODEM DIAGNOSTICS:
RF Parameters
Downstream
Freq/Power: 705.000 MHz 1 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 24.752 MHz 43 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
No splitter between cable and modem.
No tweaks or anything, just SLOW.
What should I do next? TIA! |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | If you could PM me the MAC address of the cable modem I'd be happy to take a look for you. |
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mman
join:2008-05-08
| reply to mman
So, to follow up, CoxTech1 found that my modem was reporting errors and I should call tech support. I just called them and they had me run another speed test while on the phone. The lady said that my download speed was 80% of my 9Mbps download speed but not within spec of my upload speed. I scheduled a service call.
Now I have another question. I have been paying $60/mo. for the Premium package since August 2007. At the time, the speed was probably 9Mbps. The support person said I only get 9Mbps. Why should I pay $60/mo. for 9Mbps while others pay the same amount for 15Mbps? |
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Ikyuao
Pro. debian Linux
join:2007-02-26
Wichita, KS | That rep. lady probably talk about preferred of 9Mbits speed instead of talking about premier I guess.
--
Professional Linux environmental blows microsoft windows out of the water. |
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mman
join:2008-05-08 | reply to mman
I specifically told her I had the Premier package. I even told her it was supposed to be 12-15 (couldn't remember the exact speed at the time). She just said, "I'm looking at your account and it says 9." Guess I'll have to call back and complain. |
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