visuelz
join:2003-05-01
Brooklyn, NY
1 edit | reply to twcron
Re: Issues with Time Warner Cable service in New York
RDC stands for Reverse Data Carrier and this does affect your VOD outcome. Pixelation/Macroblocking occurs when the signal level of the box is low. If you tune to channel 996, do you still see the RDC at 31-35? Also, if you could send me the serial number of your box, we'll be happy to look at it for you. |
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Ronster
join:2006-02-21
Ridgewood, NY | reply to visuelz
Hello again, I sent you an IM with my S/N.
Thanks |
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jaybittle
join:2002-01-06
Brooklyn, NY
| reply to visuelz
Hi all -
Recently, I've been having some bad pixelation and audio stuttering on some HD channels of my 8300HDC box.
The same channels are the usual suspects - 703 (TNT), 707 (ABC), 711 (WPIX). When this occurs, the SD version of the channel works perfectly w/o any problems. I haven't done a lot of analysis, but the problem does seem to get worse when we are recording.
Rebooting the box seems to help it out but the problem seems to return. I'd prefer to not have to reboot the box daily.
My question is as follows, does this sound like a cable box issue or a line quality issue ? Since the problem goes away when I reboot, I'm tempted to think that something is happening in the cable box to cause this, and swapping it out might fix it.
Any way I can test or view diagnostics to rule out a line quality problem ?
cheers,
--jb |
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just lou
join:2008-05-16
Staten Island, NY
 ·Verizon FIOS
| I've been suffering from bad pixelation, and to a lesser extent stuttering for a month now here on Staten Island. Calling, emailing, and having a tech at my house has done nothing to fix it. Rebooting my box has no effect, and recording is no better or worse though. Some days are worse than others, and it's rare day that my picture on most of my channels would be considered just "good". |
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just lou
join:2008-05-16
Staten Island, NY
·Verizon FIOS
| Here's an example of what my picture looks like on some channels even after a tech visited my house.: |
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SRF26
join:2000-04-03
Jamaica, NY
 ·Vonage
| NY1-HD Issue:
What's the story with the white pixelated line at the top of the picture? I know it is not my set because I've seen in on several of my HD sets using the SA 8300 HD DVR.
Also, I have a Samsung HD STB and closed captioning is a problem. I have it set so it is always on, but the closed caps never appears when the box is turned on. If I reboot the box, the CC appears, but once I turn the box off, it goes away again until I reboot the STB. The box is connected to the TV via an HDMI cable. Any ideas?
TIA...JL |
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Jimmyjo
@rr.com
| reply to visuelz
I had the Scientific Atlantic box which was horrible as far as pixalation and audio dropouts go. Just upgraded to the Samsung box. I hardly call it an up grade. It seems more obvious now that the problem is not with the hardware, but with TWC's system. Still have audio dropouts and pixilation. |
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sritchey
@rr.com
| reply to visuelz
I just switched to a SMT-H3050 box about two weeks ago. I am not receiving a bunch of the HD channels that I am supposed to get in my El Paquetazo package. Certain HD channels, such as Investigation Discovery HD (723) are coming in without an issue, but most are simply showing me the blue "call customer care" screen. I've called, they have sent two technicians who have both checked the signals, changed things on our cable wires, and did some stuff up on the roof. Each tech has also changed our box. The first tech told us that this is a common issue, especially with El Paquetazo subscribers, and that there is nothing he can do. He spoke with a few different customer care people, and someone at dispatch, and basically said that the people in IT are dumbasses and someone needs to weed them out. The second tech first tried telling me that I was not supposed to get the channels that I am complaining about, but I showed him the online line-up of my package, proving him wrong. Once I told him that I receive the SD version of the channels, he agreed with me anyways.
Does anyone else have this issue, and do any of you have an idea of what I can do about it? I am about to scream if I have to talk to the poor kids at customer care.. they have no idea what they are talking about besides the things the computer prompt is telling them. I know complaining to them does nothing, but they keep insisting that the only thing they can do is to transfer the problem to IT. The people at this mystical IT have clearly done nothing, since everyone says my problem will be fixed in "24-48 hours", and two weeks and many phone calls later, nothing has changed.
Any help or suggestions would be very appreciated.. I really don't know what else to do.
Oh, and I'm in Greenwich Village, if that makes a difference. |
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