cloves69
join:2004-01-11
USA
 ·Charter Pipeline
1 edit | reply to defiant
Re: After 10+ yrs service Now home is declaired unserviceable
said by defiant  :I'm merely speaking from experience -- 9 times out of 10, if the drop is beyond distance spec., they won't run it without construction. Period. Totally agree. Though I would like a second technician opinion. Another concern would be the size of the house and how many potential outlets may be used in the future. |
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BinaryXtreme
join:2004-04-20
Sparks, NV | reply to MX5Speed
My parents had he same issue for years. Then a neighbor working for Charter heard of it and a tech was out and was installed with no problems, even being 400 ft. out. Their full of crap. |
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progen
join:2008-01-12
Paris, TN | reply to MX5Speed
in my area if its over 280ft we have to call the charter super to get aproval. depending on the length and the plant and what they are getting he will aprove or send a line tech to make adjustments or extend the line. |
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sdog
@charter.com
| reply to MX5Speed
Don't know if you had an in house or contractor visit you, but Charter rules and pay for a job with a super long drop would make it unlikely for you to find a contractor that would want to run it... unless you make it worth it to them to offset the extra time for a hard drop, signal troubleshooting, and potential out of spec modem charge back.
I've done 300 foot drops with RG6 and still had great signal at the house, but the tap was hot at that site.
BTW - the downstream channel can be as high as 900 mhz, but it's usually the return channel at 23 mhz that's the hold up when dealing with crappy lines or long runs.
You also got a couple of other options if you can't find a contractor to help you. |
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moon1234
@charter.com
| reply to defiant
It's policies like these that get Charter in hot water from franchising authorities and state regulators. Has anyone heard of a drop amp at the house before any splits with upstream amplification?
If there is only 9DB at the tap then the Charter techs are NOT doing their jobs. I always try to get the job done for my users. I guess some people just don't want to help the customer. |
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pbarrow
Premium
join:2003-09-16
Montgomery, AL | Well the guy said the previous house owner had TV + Internet so it sounds crazy to me that they won't let him have it and they cut his cable that was there. |
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rra
Advice
join:2008-09-19
Kingsville, MO | reply to MX5Speed
Move your house closer to the street. |
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atigerman
join:2002-01-19
Tigerton, WI | reply to MX5Speed
I think the easiest suggestion i can make is...
If you are not a gamer where low latency is a must, couldn't you go with directv which offers tv and internet? |
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cloves69
join:2004-01-11
USA
·Charter Pipeline
1 edit | reply to sdog
said by sdog :
I've done 300 foot drops with RG6 and still had great signal at the house, but the tap was hot at that site.
BTW - the downstream channel can be as high as 900 mhz, but it's usually the return channel at 23 mhz that's the hold up when dealing with crappy lines or long runs.
300 foot RG-6 drops are unacceptable. Hot taps are far from the norm, especially as hot as it would be needed to allow for 18 dB loss on a 300 foot run and have "great" signal at the house.
The return is the last concern with long runs. 20 Mhz has a loss of ~1 dB per 100' of RG-6. At 750 Mhz, 5 to 6 dB loss per 100'. |
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rahlquist
Redeye
join:2001-10-30
Villa Rica, GA
| reply to sittin_tech
said by sittin_tech :we can't make these decision from here or at call centers. if the field techs are saying it's not going to work, I'm going to believe them. his best route is still to get in contact with the construction department to see what his options are. Ok but to pick nits a bit here. If the OP is right and the previous resident had HSI what changed? Or did Charter knowingly bill the previous resident for a service it never and/or substandardly delivered?
Or is it simply because OP only wants HSI and not cable service and Charter isn't willing to even try when they can avoid it?
--
Fed Up With Stupidity?
Patentlystupid.com |
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zed260
join:2007-09-30
Cleveland, TN | reply to MX5Speed
»After 10 Years Of Service, Charter Declares Home 'Unserviceable'
congrets you hit front page news |
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rra
Advice
join:2008-09-19
Kingsville, MO
| reply to MX5Speed
Perhaps the previous resident had repeat service calls. And they changed the address to unservicable after they moved out (and said to themselves thank god). Maybe that's why the previous owner moved.
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If you are unhappy with your service stop using it. |
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DaMaGeINC
The Lan Man
Premium
join:2002-06-08
Greenville, SC
clubs: | reply to MX5Speed
I would of walked out there and kicked that tech's ass and make him reconnect that cable. |
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nunya
SEE ROCK CITY 475 MILES
Premium,MVM
join:2000-12-23
O Fallon, MO
clubs:
 ·AT&T CallVantage
| reply to MX5Speed
350' is too far for an RG6 drop. I don't think you'll get any argument there. However, I think that it would probably be workable with RG11.
Another thought, instead of locating the modem outdoors in an expensive enclosure, why not get an outdoor drop amp (p.o.c.)? Segment the drop in two.
Another possibility is just placing your own .500 hardline. While not easily procured and installed by an average Joe, I'm sure there are contractors who can do it. I do it.
-or-
Place 2" electrical conduit in the ground making it very easy for Charter pull in hardline. Relatively speaking, coax is cheap. Placing it is expensive. By providing conduit, you've eliminated a big chunk of the costs.
As someone mentioned above, Charter may be required to provide the service by a franchise agreement. This is the first route you should pursue. You have to remember you are dealing with an inept and nearly bankrupt company.
--
Looks like Reverend Wright got his wish - God Damn America. |
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billmd91
@comcast.net
| reply to MX5Speed
I had a similar situation with Time Warner. My house was 400ft or so from the drop when I bought the home. The line was still intact and with some help I took it off the house and had an enclosure about 100ft from the pole. In there, put a 2 way active return amp and the cable modem. Ran coax and a Cat6 cable to the house, where I had a 4 way amp. Cable service works fine. |
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qworster
join:2001-11-25
Los Angeles, CA
 ·DSL EXTREME
·Brand X Internet
·RoadRunner Cable
·Vonage
| reply to defiant
said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE!
My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now).
He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. |
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mdrejhon
join:2004-02-02
Ottawa, ON
| reply to MX5Speed
This is very sad...
However, I have a suggestion. Do you have any cellphone *reception* at all? Verizon, AT&T, T-Mobile?
If so, then you're in luck: You can get highspeed Internet over cellphone reception nowadays.
You might even be in a 3G area, but you'll at least likely get EDGE (which is like Cable Highspeed Lite, and still faster than satellite).
Get an "Internet stick" (Novatel 950 series USB modem, if using AT&T or T-Mobile). Or a "laptop card" if using a laptop. They work by getting your Internet over the cellphone airwaves. Much faster and better than satellite and dial-up, as EDGE is over 200 kilobits per second and 3G about 1 megabits per second, sometimes more than that (I've gotten 1.5 megabits per second actual performance in some rural areas that are now finally serviced by 3G)
Typical cost is about $30 per month (plus a few fixed fees and sales taxes that cellphone companies so typically charges), for about 5 gigabytes of data, with a 24/7 'always on' connection like cable and DSL. It's not too bad actually -- satellite and dial up don't give you that much service.
If you already have a cellphone, you might be able to get a discount by getting the Internet stick / laptop card through them as well. |
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mdrejhon
join:2004-02-02
Ottawa, ON
| reply to atigerman
quote:
I think the easiest suggestion i can make is... If you are not a gamer where low latency is a must, couldn't you go with directv which offers tv and internet?
Don't bother suggesting satellite when even EDGE or 1xRTT over Verizon or AT&T or T-Mobile is superior! Much cheaper, lower latency, more bandwidth, and no FAP stuff. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to qworster
said by qworster :said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE! My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now). He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. What part is "NOT TRUE!"? I never said it wasn't possible or feasible. I said "under current specifications" and it depends on the plant setup. Each situation is different. |
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stevecraig
join:2006-12-05
Traverse City, MI
2 edits | reply to MX5Speed
That is downright sickening - I'm surprised because except for cost and a few restrictions on their home service (port restrictions that could easily be controlled) - I had very few problems (other than when I did have business class I was a friggen hack magnet on charter vs Megapath)
Anyhow, I had some (positive) situations in Traverse City, MI with Charter
(2002-2007)
1. The cable was there, but needed to be extended a bit - the installer didn't just extend it, he replaced the whole line, added extra drops thru the house, etc. - was there for like 4 hours in a blizzard and didn't add a dime to my costs.
2. Another situation - different location, original cable co had routed the lines so that my neighbor and I were on a buried splitter - cable worked, but dropped frequently (naturally, rust does that)... closest drop was too far so they (with no cost to me) brought out the trenchers and hydraulic pipe drills and relaid the whole side of our street with it's own drop...
3. Needed private HSI commercial service (due to port restrictions) while care-taking for about 9 months. (dual drops in one house) - debated a bit, said it couldn't be done (to standard) then finally just did it, creating a fake "suite" (spare bedroom).
(went DSL 2007)
Now I'm not sure what they'd do today, the only reason I switched was port restrictions and costs (AT&T/Yahoo slammed thru here with ADSL2 for less, no port restrictions, yay, mayhem and torrent carnage (and now experimenting with caps, go figure), anyhow, now it's over-saturated - Charter isn't in a great position fiscally, and I've no idea of their service now, but I'm about to see if/how their QOS has changed) |
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