defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to BF69
Re: After 10+ yrs service Now home is declaired unserviceable
Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension.
I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone.
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The comments and/or views expressed in the post above are my own and may not reflect those of my employer, Charter Communications. |
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BF69
join:2004-07-28
Camden, TN
| said by defiant  :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. Only problem with hat theory is that Charter already had service at that place for YEARS. Of course we are talking about a company that is not only $20 bil in debt but whose stock can be bought for a quarter and you'd get change back. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
2 edits | At some point in the past, 300-400 feet was fine for the services offered THEN. NOW, is a different story. Since we're talking about someone (the OP) that currently isn't a customer, Charter may have no obligation to run a plant extension and foot the bill.
It's decisions like this that protects them from running continuous service calls to a home or spending, potentially, thousands of dollars on a plant extension and never seeing profit from it. |
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MX5Speed
join:2009-01-02
34754
| reply to defiant
Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now.
As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks.
Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way.
I shall contact my county supervisor, and the local TV helplines.
Thanks folks for the input.
Doug
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Doug B.
Laceys Spring, Alabama
Electronics Engineer/Systems Analyst NASA |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| said by MX5Speed :Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now. As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks. Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way. I shall contact my county supervisor, and the local TV helplines. Thanks folks for the input. Doug Ask to speak to the Customer Care Supervisor/Manager. It can be difficult at times to get other deparments to "play ball", unfortunately. Dealing with the Customer Care supervisor might yield better results. |
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qworster
join:2001-11-25
Los Angeles, CA
 ·DSL EXTREME
·Brand X Internet
 ·RoadRunner Cable
 ·Vonage
| reply to defiant
said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE!
My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now).
He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| said by qworster :said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE! My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now). He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. What part is "NOT TRUE!"? I never said it wasn't possible or feasible. I said "under current specifications" and it depends on the plant setup. Each situation is different. |
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