swope1221
join:2008-08-26
Newtown, PA
| reply to Kittyfuzz
Re: [DVR] Why Can't Verizon fix this problem?
Hi Kitty. If you don't get satisfaction from someone at the verizon direct forums here, (they're pretty good though), try posting at the verizon forums on the verizon website. Accessed by going to the verizon main site (www.verizon.com), pointing the mouse to support, and then click on forums. There are several techs that watch those forums and help too.
I myself had a similar issue, got a hd dvr with the media feature. Wouldn't activate, kept getting an error message. They sent another one, it activated, but like you they had the other dvr listed as the media one. I got lucky with tech support, called them, told them the issue, that is the same as yours, and said I want the dvr with this serial # to be the media dvr. Took tech 5 mins and all was well.
It did take the remote dvr feature 24-48 hours to show up on the new dvr and at fios tv central once the tech made it the media dvr. Got a message on the dvr one morning and activated and all has been well since. |
