 macyhEx-IspPremium,MVM
join:2001-04-24
Medina, OH
 ·Armstrong Zoom ..
| Verizon has made ADSL in GTE territory worse We're an ISP who uses GTE/Verizon in Ohio for out local last mile delivery. We've also just gone through six months of hell trying to get more bandwidth into GTE/Verizon for our customers.
We had to escalate the matter to Verizon regulatory in NY to get anyone to confess that the sale staff was selling us services that they could not deliver. The sales staff excuse what that the facilities people did not ever tell them they did not have working DS3 available.
In short. we went through six months of delays and hell with our customers because Verizon/GTE sales staff and Verizon facilities have no idea what's really working and available. Turns out the DS3 we were promised last summer now might become available in April...maybe.
Verizon has taken a phone company that worked fairly wall, GTE, and made a mess out of them with backend reorganizations and continuing confusion.
In the meantime, after many phone calls to Verizon and working with their regulatory staff in NY, we've put in multiple T1's into the area to service our customers. Of course, we lost a lot of customers to cable and competitors in the meantime, but Verizon won't so much as issue a single credit against the T1 installations...
--
Macy Hallock APK Net, Inc. Cleveland, Ohio |
|
 darciliciousCyber LibrarianPremium
join:2001-01-02
Forest Grove, OR
kudos:1
 ·Frontier FiOS
| Strange coincidence... Yesterday I was checking out the default homepage for »www.verizon.net/ (once you login as a customer/member, you only get their member portal page, darn cookies). Anyhow, I had noticed just yesterday that in small print near the bottom of their latest offering, it said something like "DSL not available in Idaho or Ohio". I don't know how long that's been there but I do recall seeing it.
I'm sorry to hear of the troubles you're having with Verizon in Ohio -- I, too, am in ex-GTE land (parts of Western Oregon) and made a very smooth transition from GTE/ISDN to Verizon/ADSL. Started off with the 768/128 package and then about six months later, upgraded to 1500/384. I've only had two issues: a bad modem (that would lose synch all the time) and I wasn't provisioned correctly initially when I upgraded; there were also some problem with the quality of my phone line which was addressed during the upgrade process. So all and all, I'm a very satisfied customer of Verizon.
Cheers!
...darci...
PS You might want to head on over to the Verizon forum (»Verizon Online DSL) -- that's where everybody hangs out these days 
--
Hope is a good thing. It may be one of the best things. |
|
macyhEx-IspPremium,MVM
join:2001-04-24
Medina, OH Reviews:
·Armstrong Zoom ..
| said by paradisecowgirl:
Strange coincidence... Yesterday I was checking out the default homepage for »www.verizon.net/ (once you login as a customer/member, you only get their member portal page, darn cookies). Anyhow, I had noticed just yesterday that in small print near the bottom of their latest offering, it said something like "DSL not available in Idaho or Ohio".
Verizon/GTE is not an end user ISP in Ohio. They do offer wholesale ADSL services in Ohio for other ISP's.
Ohio is still stuck with GTE's Fujitsu DSLAM's, proprietary Frame Relay format and modems. We're supposed to get real G.DMT and ATM in this region mid-2002. Verizon is converting all area and it's part of the mess we're stuck with that's delayed our DS3 backend feed for our customers.
--
Macy Hallock APK Net, Inc. Cleveland, Ohio |
|
| Whats so much better about being on ATM?I am on ATM, rather then frame relay.Whats the benefit?
--
Why would you say don't after it already happened? |
|
| reply to macyh
atm supports higher speeds and is also generally a more sound networking topology.
--
---ex-GTE Verizon1.5/384 ( 1300/365 actual ) |
|
|
|
 britsysBritsys.Net Support
join:2000-08-28
New York, NY | reply to macyh
We went through the same thing migrating from T1's frame-relay to ATM T3, we were promise a circuit in 45 days, took nearly 5 months of lies for an end result.
The only bonus was that they quoted $2200 per month for the port and local loop and only charged $900, thats how messed up their billing is.
We also lost many customers to Time Warner, luckily we retained 95% of our customers during the 5 months of hell waiting for the new circuit.
Dont even get me started on the garbled confusing bills they send us, its a pleasure dealing with CLEC like NewEdge and even "Gasp" Worldcom compared to the Verizon monster.
BritSys.. |
|
| said by britsys:
We went through the same thing migrating from T1's frame-relay to ATM T3, we were promise a circuit in 45 days, took nearly 5 months of lies for an end result.
The only bonus was that they quoted $2200 per month for the port and local loop and only charged $900, thats how messed up their billing is.
We also lost many customers to Time Warner, luckily we retained 95% of our customers during the 5 months of hell waiting for the new circuit.
Dont even get me started on the garbled confusing bills they send us, its a pleasure dealing with CLEC like NewEdge and even "Gasp" Worldcom compared to the Verizon monster.
BritSys..
You all need to start bringing some support up here for us lonely ex-GTE northern Virginians.. I heard you have really good service, and I have ties to Durham, which makes you even cooler We have like 0 choices for other ISPs other than Verizon and a local company (bad) named Crosslink.
-j
--
---ex-GTE Verizon1.5/384 ( 1300/365 actual ) |
|
