we can't make these decision from here or at call centers. if the field techs are saying it's not going to work, I'm going to believe them. his best route is still to get in contact with the construction department to see what his options are.
Ok but to pick nits a bit here. If the OP is right and the previous resident had HSI what changed? Or did Charter knowingly bill the previous resident for a service it never and/or substandardly delivered?
Or is it simply because OP only wants HSI and not cable service and Charter isn't willing to even try when they can avoid it? -- Fed Up With Stupidity?
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