Tape backup fail, with Symantec backup exc 11d in No, I Will Not Fix Your #@$!! Computer http://www.dslreports.com/forum/r21683748 en Tue, 10 Nov 2009 11:44:51 EDT Tue, 10 Nov 2009 11:44:51 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21685910 djtim21 : We had this issue, and (for us) it wasn't related to a cleaning tape problem.

We had to contact Symantec, and they suggested to update all firmware on the tape drive (autoloader) and also update the drivers for that device.

I would go into detail, but I didn't handle the issue.
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"All that is necessary for the triumph of evil is that good men do nothing.” - Edmund Burke]]> http://www.dslreports.com/forum/remark,21685910 Mon, 05 Jan 2009 17:16:56 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21684658 efrem : Don't know how much usage your drive gets, but moving parts do fail. We've had to replace drives regularly, and the occasional drive controller, too.]]> http://www.dslreports.com/forum/remark,21684658 Mon, 05 Jan 2009 13:37:16 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21684103 Matt :
said by SuperNet33 See Profile :

Well they are all brand new tapes, i had this error with older tapes also, so i swapped them with newer ones and still same error..

I haven't tried reading from the old tapes yet becuase i want to get this working.
Well, without troubleshooting you're not going to get it working. You can't jump from step A to step Z. Troubleshooting takes time and patience, so you need to slow down ...

Try reading from an old tape. If you can't, my guess would be that the tape drive is bad. Was BackupExec installed with the Symantec tape drivers, or did you install it using the native tape drivers? BackupExec should have presented you with this option when it was installed.

If it was the native tape drivers, stop all the BackupExec processes and open the Windows Backup program. The drive should show up there ... attempt a small backup. Does it work? If not, you have a tape drive problem and need to contact the manufacturer for service.]]> http://www.dslreports.com/forum/remark,21684103 Mon, 05 Jan 2009 11:52:43 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21684071 Jahntassa :
said by SuperNet33 See Profile :

Clean the tape drive, and then try the job again.
Edit: Yes..I see that he did mention doing the tape cleaning..

What tape drive is it? LTO? DAT? Which one by what manufacturer?]]> http://www.dslreports.com/forum/remark,21684071 Mon, 05 Jan 2009 11:45:21 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21684036 SuperNet33 :
said by Matt See Profile :

said by SuperNet33 See Profile :

So lately I been getting this error below when it trys to do a backup, right now i am realyl stuck... I even changed the cleaning tape... Anyone have any idea?
Mods, please move to correct forum if this one is incorrect.

Label Library 00040 -- A tape read/write error has occurred. This is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
How old are your tapes? How many uses are on the tapes? Are you using a single tape over and over, or are you cycling them? Can you read from other tapes?

At first glance, this looks like a bad tape (or set of tapes) to me or worst case, a failing tape drive.
Well they are all brand new tapes, i had this error with older tapes also, so i swapped them with newer ones and still same error..

I haven't tried reading from the old tapes yet becuase i want to get this working.

Thanks
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»www.RestartYourComputer.net - IT Techs, Send people here to restart their computer]]> http://www.dslreports.com/forum/remark,21684036 Mon, 05 Jan 2009 11:38:06 EDT Re: Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21683858 Matt :
said by SuperNet33 See Profile :

So lately I been getting this error below when it trys to do a backup, right now i am realyl stuck... I even changed the cleaning tape... Anyone have any idea?
Mods, please move to correct forum if this one is incorrect.

Label Library 00040 -- A tape read/write error has occurred. This is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
How old are your tapes? How many uses are on the tapes? Are you using a single tape over and over, or are you cycling them? Can you read from other tapes?

At first glance, this looks like a bad tape (or set of tapes) to me or worst case, a failing tape drive. ]]> http://www.dslreports.com/forum/remark,21683858 Mon, 05 Jan 2009 11:04:53 EDT Tape backup fail, with Symantec backup exc 11d http://www.dslreports.com/forum/remark,21683748 SuperNet33 : So lately I been getting this error below when it trys to do a backup, right now i am realyl stuck... I even changed the cleaning tape... Anyone have any idea?
Mods, please move to correct forum if this one is incorrect.

Label Library 00040 -- A tape read/write error has occurred. This is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
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»www.RestartYourComputer.net - IT Techs, Send people here to restart their computer]]> http://www.dslreports.com/forum/remark,21683748 Mon, 05 Jan 2009 10:42:29 EDT