| . ha! 350 ft? thats all?
Here, if an address has had service previously, even if the drop is 400ft, we "have" to service it. The only time we don't install over 350ft is it its a new house or there's never been cable ran.
If the customer throws a fit, our supervisors make sure there's a way to get them service. If we have to hot tap, install a line extender, run 2 RG-11 drops, WHATEVER it takes to get them service...
we even have a few people trench their own feeder from pole to house and we put in LE's...
If i were this customer, i'd be pissed too! |
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| same here especially after the 2nd tech cut the line. I would have been out there kicking his ass. |
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 PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | reply to aparis99
Woah woah woah, aparis, you mean your company cares about the customer and goes the extra mile to provide service? And I bet your company isn't going down the drain like Charter, either.
Pfft, do whatever it takes to make a customer happy, what kind of talk is that?!?  |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by PolarBear03:Woah woah woah, aparis, you mean your company cares about the customer and goes the extra mile to provide service? And I bet your company isn't going down the drain like Charter, either. Pfft, do whatever it takes to make a customer happy, what kind of talk is that?!? Believe it or not, even comcast does that too. My area was flooded with large homes, hundreds of feed from the ped. MANY times did I have to get tricky and find ways to get the service to the customer.. it was just our policy. To top it off, we're talking about large home with many outlets. I guess some systems just care more than others. |
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PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | As I mentioned, it's no wonder Charter is going down the drain. |
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