said by bcorley:
I was a 12 year customer with at&t and a broken Tilt. They wouldn't even consider waving any fees or discounting the iPhone for me. I went to VZW and AT&T got there last $175 that they'll ever get out of my pocket!
What reason would they have to discount the Iphone for you? Because of a broken phone. Their only obligation would be to resolve the broken Tilt issue. JMHO.