said by lorennerol :

What sort of cost/speed for that service?

said by cooldude9919 :

Only thing that sucks about comcast via coax is you can only get a max of 14 ip addresses. If you need more than that then you would be SOL via coax. We have comcast's metro-e fiber based service at 2 sites with a 3rd on the way and it is pretty sweet and you can have whatever ip's you can justify.

said by keeleysam :

We currently have a Speakeasy T1, and until I read all this, I was going to switch to the 3x3 service. I don't want to be on XO's network, especially using Speakeasy VoIP.

I think if more speed is needed, it makes sense to just order a Comcast business line and use the T1 as a backup incase it goes down.

said by speakeasy :

FYI -- Speakeasy has a sub-60 millisecond latency per their terms of service:

"Speakeasy guarantees a maximum average latency of 60 milliseconds from Customer's router to the nearest gateway on the IP network"

»speakeasy.net/tos/sla_bb.php

said by lorennerol :

I made the cutover last night. Issues:

1. If you want a routed subnet you will need two routers. Yes, two. Two Speakeasy people indicated that this has been a significant source of confusion and frustration. At a minimum, it needs to be commumicated to the customer before they order.

2. Speed, at best, is 10% lower than advertised. With a laptop connected directly to the Hatteras box I could get 2.7-2.8 consistently. I thought this was Ethernet with no overhead?

3. Behind our one router (ZyXEL ZyWALL 5), speed tests are wildly variable.

4. Ping responses from 4.2.2.1 this morning are consistently 50% higher than a Comcast business connection.

5. Despite what I was told, the circuit terminates on XO gear. This is different than Speakeasy ADSL and T1 circuits.

6. If you don't have a router on which you can set the WAN Ethernet port speed to 10/full, you need a new router. It's possible that placing a switch between the router and Hatteras box could work, but I didn't test.

7. I called Speakeasy support on the speed issue. The refused to open a ticket because their speed test (sea.speakeasy.net) on a directly connected PC showed an acceptable result. An FTP test and other speed tests were not as rosy, but were dismissed as not reliable. The final, acceptable speed test run by the installer showed on the install records. The half-dozen he ran before, which showed issues, magically disappeared.

8. Previous statements in this thread about Speakeasy techs being unable to do any meaningful troubleshooting on these circuits are correct: The only thing they can do is open a ticket with XO.

9. The Hatteras box strikes me as beta hardware. It has no indicator lights on the front, the power supply connects via screw terminals, etc.

10. There was a lot of noise about being required to use a crossover cable between the Hatteras box and the router. During extensive testing last night trying to get the speed stabilized I found that it didn't make a difference.

No complaints from the client this morning, so that's a plus. I'd give it a C- so far.

I'll post an update once it's been running for a couple weeks.

said by danggang :

We had Business Ethernet (10mb symmetrical) installed at my company's HQ about two weeks ago. Prior to that we had Speakeasy's 3mb bonded T1 service for about two years. Prior to that, we had SDSL service with Speakeasy, and I've had Speakeasy DSL in various forms at home for about 8 years. So far I am not impressed with the BusE service. Install issues (of which there were plenty) aside, the service has not proven to be anything like as reliable as my T1s were. As others have pointed out, Speakeasy is reselling XO service here: the installers are XO field techs, and the circuit is connected to XO's network. This makes troubleshooting difficult, since the customer can't communicate directly with a tech who's looking at the back end of the circuit. Instead, messages have to be relayed back and forth via SE (who, in turn, basically just has to take XO's word for what's going on). Also, all XO (and, unfortunately, some of the SE techs I've dealt with) seem to care about are speed tests. I haven't had any latency issues (around 6ms pings from my router to XO 's nearest POP), but I have been plagued with reliability issues. The connection hiccups, and at times just goes down altogether. Further, neither SE nor XO take responsibility for the router with this service, so you're left on your own to solve any router configuration issues -- or even just determine if there might be a router configuration issue. (To their credit, SE is helping me with some of this, even though they don't have to.)

Anyway, I haven't given up yet, and this is just my personal experience; other customers are obviously using the BusE and are apparently having better luck than me (I can't find any discussion on the topic, other than here). If anyone else has this service, I'd appreciate hearing your experience with it, with the Hatteras box, and with XO's network and tech support.

said by cooldude9919 :

Let us know the lead time, actual throughput, and maybe a few trace routes. Are you going through xo or speakeasy?

said by lorennerol :

I have a 3.0/3.0 order in for a client right now. I'll report back after cutover to let everyone know how it's going.

said by krosburg :

Just want to make a comment about Speakeasy reselling ANYthing from XO -- this is not good at all. I am currently considering switching from XO to Speakeasy for the T1 (1.5) service and have had a really awful experience with XO over the years.