| Pays to think ahead I've been in the telco biz for years and I always tell my customers that they need to strike a balance between going with the dominate carrier like Qwest versus the local CLEC competitor. The big boys give you geographic coverage for an all site/on net solution and superior reliability. The little guys give you lower price, more personable customer service, maybe a richer feature set, and the always entertaining possiblity of going belly up with little notice.
Qwest bashing aside, from what I have researched, this is a fairly straight forward case of a wholesale customer in a cash flow pinch who got axed because they didn't pay their bills. Maybe it could have been handled better, but this is fair warning that each individual customer has to do their due diligence and ask things like what are my redundancy plans? This is why I always give a minimum of three bids if possible so that customers can investigate each company to make an informed decision. Cheaper can be better but sometimes it can be gastly expensive. |
