US Cable Support > Road Runner > I have been bought by Windjammer Cable

I have been bought by Windjammer Cable

Anyone have any word if rural southeastern ohio was also part of this deal. Specifically monroe county. I got wind that a trustee for the township here got some kind of letter about windjammer so i think we may be on the list. I havn't recieved an email from time warner yet though.

After looking over the windjammer website. I found this on the site.

PowerBoost up to 16 Mbps claim is based on Windjammer Blast's standard maximum download speed of 10 Mbps. PowerBoost provides a burst of download speed when capacity is available above the customer’s provisioned download speeds for the first 10 MB of a file. It then reverts to your provisioned speed for the remainder of the download

Using my RR turbo, powerboost seems to last longer then 10 MB.

reply to Gib4500

reply to jimbopalmer
I just got my notice yesterday. Oh goodie! I get to change my email address again!

Anyone able to find anything about pricing structure? Are rates going to stay the same? I couldn't find anything on Windjammer's website last night when I looked.
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Always walk a mile in someone's shoes before criticizing them. That way when the criticizing begins you are a mile away and have their shoes.

Yeah I was also wanting to know about the rates. Hopefully it will not go up . :-(
Also not looking forward to changing my email again.

For those who is forced to join windjammer. I wish everyone luck in hoping they don't mess anything up on you.

reply to cdcguard

reply to jimbopalmer
I had hoped that this deal might have died a quiet death in the current economic climate. If you were a subscriber to Adelphia and live in a more rural area, it's likely that your region was included in Time Warner's sell off of Adelphia assets. (Comcast announced that it wants to do the same--sell off less populated markets it bought in the bankruptcy deal that split up Adelphia.)

Windjammer is a new entity comprised of a private equity group, Mast Capital Management, and a small cable company out of Florida, Jupiter, formed just to buy these former Adelphia assets from TWC. They have no track record as a company. (I'm not sure what Jupiter's reputation is within their original service area--Floridians would need to speak up on that.) Having a private equity group tends to never be a good signal--their only interest is quick profit and they tend to care nothing about customer goodwill. In the current economic climate, they may not be able to turn around and sell these assets for a profit within a short time frame. (Before the economic melt down, it seemed that most private equity groups didn't want to hold on to assets for much more than a year before selling off for profit. Remember how little time the private equity group that bought Alltel held onto it before selling it to Verizon.)

Sorry to be so pessimistic, but the fact that TWC is going to have to hand hold the system for them for the next two months doesn't give me any warm fuzzy feelings about how well this untested company will be able to manage a nationwide cable system. (I suspect they're already putting out feelers for potential buyers 12-18 months down the road.)

I suspect they'll try to sell the system as a whole to get a higher price, so expect them to look to bigger, non-regional buyers.

reply to cdcguard

Yeah, I already have one and indeed have some email accounts set up already. I'm just a tad old fashioned, I guess, and have always used my ISP's POP account as my primary.

The main thing that ticks me off is that it seems like just the other day that we made the Adelphia to TW switch. Aside from changing the email addy, the service sucked badly while they did all their "reconfiguring". They warned that it would be dicey for a couple weeks (as Windjammer just did) but it was more like a couple months. About the time I was ready to dump them and go back to ADSL (yeah, it got that bad) they finally got it figured out and got me the rockin' connection I've had for the last year and a half. Now I anticipate it will be that BS all over again. When I'm paying 60 bucks a month for a connection, I loose my patience for that nonsense pretty quickly!
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Always walk a mile in someone's shoes before criticizing them. That way when the criticizing begins you are a mile away and have their shoes.

reply to jimbopalmer
shame that don't come west of the mississippi

reply to jimbopalmer
Please note. We were never notified that Windjammer was buying out TWC. Got up this morning and phone was dead. Called TWC customer service and was re-directed to WIndjammer. Called them and they assurred my phone would be up and going by 1600. Called at 1800 and was told that it could take until the 19th of January before the phone will be up. Their website is pathetic and very non-professional and not all the icons will open up. We had Adelphia and never had a problem. Dumped AT&T phone and internet since service was so slow and only get dial-up (we only live 1 mile from town) and TWC fixed everything. We were very happy until this unprofessional company took over. My wife is disabled and home all day with no way to commuinicate (cell phone service is bad here)with anyone. I am not happy and if nothing is done soon I will drop all and go to complete satellite. Anyone else having problems??

reply to jimbopalmer
I kinda wish I knew where Upsetcustomer was, so I knew where anything was happening, although my DHCP has been spotty this morning. TRACERT still claims I use rr.com for the first 8 hops.
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I tried to remain child-like, all I achieved was childish.

reply to Upsetcustomer
Just note that if you move the internet to satellite, you're going to be dealing with FAPs, high latency (600+ms time minimum I think) and varied speeds. Satellite TV, landline Phone and DSL would be the way to go if you seriously want to drop your cable.

reply to Upsetcustomer
The sale was announced last year and, unfortunately, approved by regulators. (Comcast has announced it wants to shed smaller markets it acquired from the Adelphia bankruptcy sale, too.) As I mentioned before, Windjammer is a new entity created solely to buy the smaller markets that TWC acquired from the Adelphia sale. It is comprised of a private equity group (bad) and a very small cable operator in Jupiter, FL (see my first post above for the company details). TWC will be handholding Windjammer during the transition. (Not a good sign IMHO.) I would agree that you'd be happier going back to DSL--if you thought DSL was slow, you'll be even unhappier with satellite. Maybe some Floridians who have experience with Jupiter Cable can give people some feedback about the company and it's track record of support. Again, given the fact that a private equity group is the major investor, don't expect for Windjammer to hold on to these assets for long.

reply to Upsetcustomer