Welcome to BBR. I'm a little confused about several issues in your post.
I assume you meant Aug 2008, not 2009.
quote:
The fire & police arrived at 3:40 AM my alarm didnt go off or grab the line.
It would work for a while a trip again
You said Alarm didn't go off or call the monitoring service. Then you said "would work for a while and trip again."
What would trip again? Did alarm go off or did alarm company incorrectly dispatch fire department?
Fire and police are normally dispatched by alarm company. Did alarm company state why they dispatched fire department if alarm did not go off?
quote:
The tech had to travel 100+ miles so cost was high. The monitoring service had changed some things on their end at this time
Did tech make a house call or did they resolve problem at monitoring service?
If tech made house call did they determine cause? Have you had any more false alarms since?
/tom