MrBabou
join:2006-08-16
Gatineau | reply to qweloo
Re: internet disconnected and phone line busy at 2:45 pm ?
My wife found the courage to call. It went well.
They are sending in a technician... Thanks. |
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daboom
join:2001-12-16
Oshawa, ON
 ·Primus Talkbroadband
| reply to MrBabou
Mr Babou,
that sounds like a no sync issue, Contact tek in the direct forum and they can look into this if it's still an issue.
--
Come join us on EFNET irc.dks.ca #teksavvy for live chat 
Java Chat back online @ »teksavvy.kicks-ass.net |
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MrBabou
join:2006-08-16
Gatineau
| reply to qweloo
I lost internet at around 15h yesterday, Jan 7th, and has been out since (DSL light doesn't light up). I'm at work, and my wife is at home, but she's afraid of calling TSI because she is very non-technical (ya know, she uses the computer, but knows nothing about them). How good are TSI with non-savvy people? |
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fatness
subtle
Janitor
join:2000-11-17
fishing |  reply to qweloo
(topic move) Connection problems
Moderator Action
The post that was here (and all 4 followups to it), has been moved to a new topic .. »Connection problems |
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Eita
@teksavvy.com
| reply to qweloo
Re: internet disconnected and phone line busy at 2:45 pm ?
yeah i got pretty pissed at that, was in the middle of a tournament and was calling to get the number of the dialup backup and it was always busy..lost at least 50 bucks due to that outage.
That said..even back online i still can't find that dialup number |
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bjlockie
join:2007-12-16
Ottawa
| reply to TSI Rick
said by TSI Rick  :How early is early? Early this AM there was a planned emergency maintenance from last night. Ya, I read the email after. |
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vintagewino
join:2003-07-22
Grimsby, ON
 ·TekSavvy Solutions..
·magicjack.com
·Look Communications
| reply to Cheese
Except nobody told Marc it's sticky. |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | reply to qweloo
Oh no! Was the big button everyone says Mark? pushes all the time, pushed?  |
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vintagewino
join:2003-07-22
Grimsby, ON | reply to Scoop
It hiccuped here for about 2 minutes. Wouldn't have known about it, except the router told me ... |
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Scoop
join:2006-08-05
Ottawa, ON | reply to zacron
My wife said the internet wasn't working this afternoon and she was not happy. Seems fine now though. |
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zacron
join:2008-11-26
·TekSavvy Solutions..
| reply to qweloo
Just a curious question... Is there any way to just remove erx6 altogether? Until testing and such is finished.. I see way too many people getting upset of nothing.. so it takes a minute or two to reconnect... Big deal... Bit It's more of a curiosity than anything...
Yes I relaise it hold the most agas connections.
Cheers
--
A Happy TSI Customer Since 2007.
»/im/62664542/7310.png |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON | reply to bjlockie
How early is early? Early this AM there was a planned emergency maintenance from last night. |
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bjlockie
join:2007-12-16
Ottawa | reply to TSI Rick
Did it also crash early this morning? |
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erx06
@teksavvy.com
| reply to TSI Rick
said by TSI Rick :We had an issue where ERX06 went down at approximately 2:45pm. The admins got it back up in going in approximately 30-45 minutes and everything should be smooth sailing from here. If you're still unable to authenticate and you've tried the typical 5-10 min power cycle please feel free to give us a call at the office at 877-779-1575. Everyone should be slowly coming back up at this point. Regards, Rick yeah it just puked again it seems and came back up. |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| reply to qweloo
We had an issue where ERX06 went down at approximately 2:45pm. The admins got it back up in going in approximately 30-45 minutes and everything should be smooth sailing from here. If you're still unable to authenticate and you've tried the typical 5-10 min power cycle please feel free to give us a call at the office at 877-779-1575. Everyone should be slowly coming back up at this point.
Regards,
Rick
--
TSI Rick - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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NoSLA
@afsontario.com | reply to qweloo
Guys dont even bother coming here and posting about your downtimes or other problems
THERE IS NO SLA |
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erx06
@teksavvy.com | reply to HiVolt
Yeah it's only ERX06 thats having issues at the moment. |
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HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | reply to Dead_VPN
No issues here, I've been online for 7 hours since I reconnected my router to re-establish MLPPP.
Currently on ERX03.
--
GO LEAFS GO! |
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Dead_VPN
@teksavvy.com
| reply to qweloo
Working from home today; I was in the middle of a conference call with the office when the internet connection went dead at around 2:45. That killed my VPN connection and my Remote Desktop went gray. I was able to wing it from memory though 
Poo happens, I'm glad to see it wasn't just me. I'm not in the mood today to start screwing around resetting modems and routers. |
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crrp6501
Premium
join:2007-08-28
Nepean, ON
| reply to qweloo
I'm having the same issue! I am unable to browse the Internet. I can ping though, both to router and ip. I've tried browsing via wifi on my iPhone with no luck so know it isn't my computer.
I've also had no luck getting through to any of teksavvy's phone numbers. I would feel a lot better if someone from teksavvy commented on this! |
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