Re: internet disconnected and phone line busy at 2:45 pm ? in TekSavvy http://www.dslreports.com/forum/r21697446 en Mon, 30 Nov 2009 10:56:58 EDT Mon, 30 Nov 2009 10:56:58 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21702862 MrBabou : My wife found the courage to call. It went well.

They are sending in a technician... Thanks.]]> http://www.dslreports.com/forum/remark,21702862 Thu, 08 Jan 2009 11:44:14 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21702576 daboom : Mr Babou,

that sounds like a no sync issue, Contact tek in the direct forum and they can look into this if it's still an issue.
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Come join us on EFNET irc.dks.ca #teksavvy for live chat :)
Java Chat back online @ »teksavvy.kicks-ass.net]]> http://www.dslreports.com/forum/remark,21702576 Thu, 08 Jan 2009 10:52:41 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21702331 MrBabou : I lost internet at around 15h yesterday, Jan 7th, and has been out since (DSL light doesn't light up). I'm at work, and my wife is at home, but she's afraid of calling TSI because she is very non-technical (ya know, she uses the computer, but knows nothing about them). How good are TSI with non-savvy people?]]> http://www.dslreports.com/forum/remark,21702331 Thu, 08 Jan 2009 10:06:03 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21700838 anon : yeah i got pretty pissed at that, was in the middle of a tournament and was calling to get the number of the dialup backup and it was always busy..lost at least 50 bucks due to that outage.

That said..even back online i still can't find that dialup number]]> http://www.dslreports.com/forum/remark,21700838 Wed, 07 Jan 2009 23:45:05 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21699106 bjlockie :
said by TSI Rick See Profile :

How early is early? Early this AM there was a planned emergency maintenance from last night.
Ya, I read the email after.]]> http://www.dslreports.com/forum/remark,21699106 Wed, 07 Jan 2009 19:24:38 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21698178 vintagewino :
said by Cheese See Profile :

Oh no! Was the big button everyone says Mark? pushes all the time, pushed? :o :o

Except nobody told Marc it's sticky. :)]]> http://www.dslreports.com/forum/remark,21698178 Wed, 07 Jan 2009 17:05:06 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21698110 Cheese : Oh no! Was the big button everyone says Mark? pushes all the time, pushed? :o :o]]> http://www.dslreports.com/forum/remark,21698110 Wed, 07 Jan 2009 16:51:51 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21698033 vintagewino : It hiccuped here for about 2 minutes. Wouldn't have known about it, except the router told me ...]]> http://www.dslreports.com/forum/remark,21698033 Wed, 07 Jan 2009 16:38:36 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697996 Scoop : My wife said the internet wasn't working this afternoon and she was not happy. Seems fine now though. :)]]> http://www.dslreports.com/forum/remark,21697996 Wed, 07 Jan 2009 16:33:09 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697981 zacron : Just a curious question... Is there any way to just remove erx6 altogether? Until testing and such is finished.. I see way too many people getting upset of nothing.. so it takes a minute or two to reconnect... Big deal... Bit It's more of a curiosity than anything...

Yes I relaise it hold the most agas connections.

Cheers
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A Happy TSI Customer Since 2007.
»/im/62664542/7310.png]]> http://www.dslreports.com/forum/remark,21697981 Wed, 07 Jan 2009 16:30:49 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697975 TSI Rick : How early is early? Early this AM there was a planned emergency maintenance from last night. ]]> http://www.dslreports.com/forum/remark,21697975 Wed, 07 Jan 2009 16:30:25 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697962 bjlockie : Did it also crash early this morning?]]> http://www.dslreports.com/forum/remark,21697962 Wed, 07 Jan 2009 16:28:09 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697708 anon :
said by TSI Rick See Profile :

We had an issue where ERX06 went down at approximately 2:45pm. The admins got it back up in going in approximately 30-45 minutes and everything should be smooth sailing from here. If you're still unable to authenticate and you've tried the typical 5-10 min power cycle please feel free to give us a call at the office at 877-779-1575. Everyone should be slowly coming back up at this point.

Regards,

Rick
yeah it just puked again it seems and came back up.]]> http://www.dslreports.com/forum/remark,21697708 Wed, 07 Jan 2009 15:52:32 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697667 TSI Rick : We had an issue where ERX06 went down at approximately 2:45pm. The admins got it back up in going in approximately 30-45 minutes and everything should be smooth sailing from here. If you're still unable to authenticate and you've tried the typical 5-10 min power cycle please feel free to give us a call at the office at 877-779-1575. Everyone should be slowly coming back up at this point.

Regards,

Rick
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TSI Rick - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )]]> http://www.dslreports.com/forum/remark,21697667 Wed, 07 Jan 2009 15:45:33 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697660 anon : Guys dont even bother coming here and posting about your downtimes or other problems

THERE IS NO SLA :o ]]> http://www.dslreports.com/forum/remark,21697660 Wed, 07 Jan 2009 15:45:09 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697623 anon : Yeah it's only ERX06 thats having issues at the moment.]]> http://www.dslreports.com/forum/remark,21697623 Wed, 07 Jan 2009 15:40:35 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697611 HiVolt : No issues here, I've been online for 7 hours since I reconnected my router to re-establish MLPPP.

Currently on ERX03.
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GO LEAFS GO!]]> http://www.dslreports.com/forum/remark,21697611 Wed, 07 Jan 2009 15:39:29 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697538 anon : Working from home today; I was in the middle of a conference call with the office when the internet connection went dead at around 2:45. That killed my VPN connection and my Remote Desktop went gray. I was able to wing it from memory though :D

Poo happens, I'm glad to see it wasn't just me. I'm not in the mood today to start screwing around resetting modems and routers.]]> http://www.dslreports.com/forum/remark,21697538 Wed, 07 Jan 2009 15:27:39 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697528 crrp6501 : I'm having the same issue! I am unable to browse the Internet. I can ping though, both to router and ip. I've tried browsing via wifi on my iPhone with no luck so know it isn't my computer.

I've also had no luck getting through to any of teksavvy's phone numbers. I would feel a lot better if someone from teksavvy commented on this!]]> http://www.dslreports.com/forum/remark,21697528 Wed, 07 Jan 2009 15:26:23 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697511 andyb : Just checked and mine is still down.lcp down auth failure strange shit indeed.]]> http://www.dslreports.com/forum/remark,21697511 Wed, 07 Jan 2009 15:24:15 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697482 qweloo : yeah I would prefer these disconnection / dns not resolving to occur in the evening since I work from home.

It is the first week since I joined a year and a half ago that I got this 2 days in a row and each lasted around 15 min each so I cant say it is a trend.

Hope it wont occur tomorrow. Im pretty sure TS is working on it and that it has something to do with last night emergency maintenance.]]> http://www.dslreports.com/forum/remark,21697482 Wed, 07 Jan 2009 15:19:35 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697478 bjlockie : It was down this morning (5:30a) too.]]> http://www.dslreports.com/forum/remark,21697478 Wed, 07 Jan 2009 15:18:33 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697462 Cliffy : I just came back up. Couldn't even connect to test@. Looks like a Bell routing issue.]]> http://www.dslreports.com/forum/remark,21697462 Wed, 07 Jan 2009 15:16:01 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697452 triga : My GF just called asking why the internet isnt working. I hope its back up and running soon.]]> http://www.dslreports.com/forum/remark,21697452 Wed, 07 Jan 2009 15:15:08 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697448 andyb : I'm not pissed.Shit happens and ya move on.I had more down time on bell.]]> http://www.dslreports.com/forum/remark,21697448 Wed, 07 Jan 2009 15:14:15 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697446 MikeA1972 : WTH is going on? ]]> http://www.dslreports.com/forum/remark,21697446 Wed, 07 Jan 2009 15:14:05 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697438 distgre123 : same here. im getting pretty pissed with TS. ]]> http://www.dslreports.com/forum/remark,21697438 Wed, 07 Jan 2009 15:12:32 EDT Re: internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697425 andyb : Same here.Had to use a bell login to get here.Not sure if mine is up or not.]]> http://www.dslreports.com/forum/remark,21697425 Wed, 07 Jan 2009 15:10:40 EDT internet disconnected and phone line busy at 2:45 pm ? http://www.dslreports.com/forum/remark,21697410 qweloo : Lost internet (lost lcp connection and IP address) at 2:45 pm.

Tried to call in at 1-877 number and got phone lines busy for 15 min ?

Connection is back now.

the busy signal on 1-877 number is bad. how big is that queue?]]> http://www.dslreports.com/forum/remark,21697410 Wed, 07 Jan 2009 15:07:52 EDT