Renaldok
join:2005-07-02
Oklahoma City, OK | [OK] Netflix Streaming Issue via xbox 360 I'm on Cox's 15 Mbps connection and have no issue EXCEPT when trying to stream netflix. I will only get 2 bars MAX
and VHS quality if I'm lucky. I've completed tracert and the 8th hop times out 9th hop (73 ms) is svc-cntr-02.inet.qwest.net (205.171.14.6) and gets progressively worse after that .
netflix's server (according to their support) is agmoviecontrol.netflix.com and gives about 117 ms.
my questions are
1) any way around this?
2) Would calling Cox really make a difference?
TIA for your answers |
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 CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9 | Can you post a full traceroute? |
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 Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | reply to Renaldok
For reference A trace from here:
Tracing route to agmoviecontrol.netflix.com [208.75.76.32]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms ip68-0-128-117.tc.ph.cox.net [68.0.128.117]
4 20 ms 13 ms 11 ms 70.169.73.41
5 14 ms 16 ms 33 ms chnddsrj01-ge710.0.rd.ph.cox.net [68.1.0.165]
6 15 ms 23 ms 13 ms ae-11-11.car2.Phoenix1.Level3.net [4.69.133.34
7 24 ms 34 ms 35 ms ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.3
8 32 ms 34 ms 22 ms ae-92-92.csw4.LosAngeles1.Level3.net [4.69.137
0]
9 32 ms 23 ms 23 ms ae-4-99.edge1.LosAngeles9.Level3.net [4.68.20.
2]
10 38 ms 32 ms 23 ms lap-brdr-03.inet.qwest.net [63.146.27.37]
11 * * * Request timed out.
12 32 ms 33 ms 33 ms svc-cntr-02.inet.qwest.net [205.171.14.6]
13 35 ms 33 ms 33 ms 66.77.104.138
14 32 ms 32 ms 33 ms 63.236.56.164
15 32 ms 43 ms 33 ms agmoviecontrol.netflix.com [208.75.76.32]
Trace complete. |
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Renaldok
join:2005-07-02
Oklahoma City, OK | no problem @ all here ya go!
C:\>tracert agmoviecontrol.netflix.com
Tracing route to agmoviecontrol.netflix.com [208.75.76.32]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.5.5
2 17 ms * 21 ms ip68-229-192-1.ok.ok.cox.net [68.229.192.1]
3 16 ms 19 ms 15 ms 68.12.8.93
4 29 ms 29 ms 21 ms 68.12.14.35
5 43 ms 18 ms 21 ms so-6-0-2.edge4.Dallas1.Level3.net [4.78.232.1]
6 50 ms 29 ms 56 ms ae-1-51.edge3.Chicago3.Level3.net [4.68.101.20]
7 99 ms 31 ms 59 ms chp-brdr-03.inet.qwest.net [63.146.27.21]
8 * * * Request timed out.
9 140 ms 152 ms 144 ms svc-cntr-02.inet.qwest.net [205.171.14.6]
10 132 ms 150 ms 132 ms 66.77.104.138
11 141 ms 139 ms 122 ms 63.236.56.164
12 * 148 ms 98 ms agmoviecontrol.netflix.com [208.75.76.32]
Trace complete. |
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| reply to Renaldok
It seems to be an issue with the QWEST peer. I get the same the same thing here. Just a note: I don't do netflix so I don't have a problem. I am just trying to help.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Andy Simpson>tracert agmoviecontrol.netflix.com
Tracing route to agmoviecontrol.netflix.com [208.75.76.32]
over a maximum of 30 hops:
1 14 ms 11 ms 12 ms 10.0.128.1
2 12 ms 13 ms 12 ms 68.1.8.17
3 16 ms 15 ms 16 ms dukedsrj02-so110.tc.at.cox.net [68.1.15.49]
4 25 ms 15 ms 18 ms 68.1.1.121
5 19 ms 18 ms 25 ms ae-72-52.ebr2.Atlanta2.Level3.net [4.68.103.61]
6 37 ms 35 ms 29 ms ae-63-60.ebr3.Atlanta2.Level3.net [4.69.138.4]
7 32 ms 33 ms 35 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
8 82 ms 32 ms 53 ms ae-3-89.edge1.Washington4.Level3.net [4.68.17.14
6]
9 43 ms 32 ms 31 ms ae-3-89.edge1.Washington4.Level3.net [4.68.17.14
6]
10 31 ms 87 ms 32 ms qwest-level3-xe.washington4.Level3.net [4.68.63.
86]
11 * * * Request timed out.
12 102 ms 103 ms 110 ms svc-cntr-02.inet.qwest.net [205.171.14.6]
13 107 ms 103 ms 102 ms 66.77.104.138
14 163 ms 103 ms 102 ms 63.236.56.164
15 123 ms 104 ms 103 ms agmoviecontrol.netflix.com [208.75.76.32]
Trace complete.
C:\Documents and Settings\Andy Simpson> |
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Renaldok
join:2005-07-02
Oklahoma City, OK | Well thanks Andy. I appreciate any help. The Netflix streaming has the ability to be an awesome application if only the picture quality were better. |
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 digiblurGot Sipura?Premium
join:2002-06-03
Louisiana
 ·Cox HSI
| reply to Renaldok
I started using this in early Dec'08. I would always get 4 bars of video quality. Now I'm lucky to get 1 bar. Not sure where the bottle neck is but it is annoying.
--
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CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9 | Try running a traceroute to agmoviecontrol.netflix.com and post the results here. But my guess is that the bottleneck is in the Qwest network. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by CoxTOC1:Try running a traceroute to agmoviecontrol.netflix.com and post the results here. But my guess is that the bottleneck is in the Qwest network. I checked the node utilization and it seems to be around 70% with sometimes some half second spikes to 95%. But for the most part it stays between 70%-80%.
Tracing route to agmoviecontrol.netflix.com [208.75.76.32]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 19 ms 7 ms 8 ms 10.128.104.1
3 6 ms 12 ms 17 ms 24.248.104.114
4 9 ms 20 ms 6 ms ip24-248-104-178.br.br.cox.net [24.248.104.178]
5 23 ms 19 ms 18 ms dalsbbrj02-ae4.r2.dl.cox.net [68.1.1.234]
6 24 ms 20 ms 19 ms ae-3-89.edge2.Dallas3.Level3.net [4.68.19.140]
7 17 ms 18 ms 21 ms qwest-level3-xe.dallas3.Level3.net [4.68.63.50]
8 * * * Request timed out.
9 64 ms 63 ms 63 ms svc-cntr-02.inet.qwest.net [205.171.14.6]
10 72 ms 67 ms 68 ms 66.77.104.138
11 68 ms 72 ms 71 ms 63.236.56.164
12 66 ms 70 ms 64 ms agmoviecontrol.netflix.com [208.75.76.32]
--
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CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9 | said by digiblur:I checked the node utilization and it seems to be around 70% with sometimes some half second spikes to 95%. But for the most part it stays between 70%-80%. Where did you check the node utilization at? If anything I would say it looks like their is a issue between the level3 and Qwest hand off. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by CoxTOC1:said by digiblur:I checked the node utilization and it seems to be around 70% with sometimes some half second spikes to 95%. But for the most part it stays between 70%-80%. Where did you check the node utilization at? If anything I would say it looks like their is a issue between the level3 and Qwest hand off. I just tune to channel 109 and look and the see the two streams. One is the data is one is the null packet stream.
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|
| reply to Renaldok
I thought I was the only one with this problem... My cousin has U-Verse, a much slower connection, and on a wireless from the opposite side of their large house on a different floor he gets four bars consistently... Rather frustrating... |
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CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9
2 edits | reply to digiblur
said by digiblur:I just tune to channel 109 and look and the see the two streams. One is the data is one is the null packet stream. That is for Video not HSI. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by CoxTOC1:said by digiblur:I just tune to channel 109 and look and the see the two streams. One is the data is one is the null packet stream. That is for Video not HSI. According to my Surfboard it is locked on 705mhz. If I tune to 705 via the HDHomeRun and look at the bit streams in TSReader you can see the QAM256 carrier with no video streams defined. I checked it a few times and the percentage of the data stream increases a decent amount when a speedtest is run then falls back off. I'm pretty sure it is the channel for the data as regular QAM256 streams will show the encrypted video/audio streams in them.
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CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9 | You are looking at data throughput/Signal Strength at your location not on the node. The only place that you could actually see node utilization is on the CMTS. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by CoxTOC1:You are looking at data throughput/Signal Strength at your location not on the node. The only place that you could actually see node utilization is on the CMTS. Huh?
The 705mhz stream is the same 705mhz stream that is sent to my neighbors modem. Let's look at it this way. Say all the power is out in the area. My neighbor and I are the only people with battery backups on our cable modem and PCs. No one else in the node is up. So in theory the 705mhz stream should be 100% nulls. As soon as my neighbor starts downloading something I would see the data stream increase on the 705mhz carrier as the system is now sending his content out through the system.
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CoxTOC1
join:2007-05-15
Newport News, VA
kudos:9 | First off this is getting massively off track, Second we use more than one frequency per node. Lastly the only place that you can actually see node utilization is from the CMTS. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by CoxTOC1:First off this is getting massively off track, Second we use more than one frequency per node. Lastly the only place that you can actually see node utilization is from the CMTS. No prob... maybe node wasn't the terminology. I was meaning my network segment or "last-mile". I've always seen it on 705 for years and several other PC's in the neighborhood use the same 705. I should have worded it as my downstream channel is only 60%-75% congested.
It would be interesting to see what kind of numbers you guys see compared to what I see.
Back on topic... I assume the Cox users are stuck with this slow Netflix. I know if I was Cox I wouldn't want to fix it since I would want to push my Video on Demand stuff. But in the end... a typical user will fire up his XBox 360, get 1 bar of video all the time, bring the 360 to his neighbor's DSL connection, crank out 4 bars of video all the time, and jump up and down yelling "My cable modem sucks! Time to get DSL!"
In a few days I'm going to do just this to see if it makes a difference or not. But no way in hell would I change to AT&T just over some Netflix.
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|
 bbeesleyVIP
join:2003-08-07
Richardson, TX
kudos:4 | said by digiblur: I know if I was Cox I wouldn't want to fix it since I would want to push my Video on Demand stuff. That just isn't part of the Cox culture and we would not behave that way. Netflix is a valid use of the service that you as a customer are paying for.
If there is something in our network causing the issue, we will fix it. |
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digiblurGot Sipura?Premium
join:2002-06-03
Louisiana Reviews:
·Cox HSI
| said by bbeesley:said by digiblur: I know if I was Cox I wouldn't want to fix it since I would want to push my Video on Demand stuff. That just isn't part of the Cox culture and we would not behave that way. Netflix is a valid use of the service that you as a customer are paying for. If there is something in our network causing the issue, we will fix it. I know...trust me I love my Cox internet service! You guys are top notch on support. I had some really weird issues in this neighborhood with ingress from a high power CB user when the upstream channel was in the CB band...after a lot of work on your side it was fixed. This issue really isn't with you guys, it looks to be farther down the pipe. Even when I do get one bar of video quality. I can fire up a download from Microsoft or some other large pipe and max out my download tier with no issues.
A neighbor has the 6 megabit DSL a few houses down...and another friend with Cox in the next town (same market but I'm sure a different node). I'm going to test those pretty soon I'll post back my results.
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