US Cable Support > Cox HSI > [OK] Netflix Streaming Issue via xbox 360

reply to Evil Mookie

Re: [OK] Netflix Streaming Issue via xbox 360

reply to bbeesley
Regardless if it is ICMP not replying to the echo or not that is the only visual piece of evidence besides the pathping that's different from Time Warner's traceroute and Cox's. You would have to agree that if the request times out on one hop (say 7 I will post Cox traceroute shortly) then that would cause some delay. When the netflix server checks the bandwith on the Cox route back to me or anyone else on this thread that one hop timing out now translate to latency. If the next hop didn't time out the packet got rerouted somehow. Surely you can see that right?

reply to DrThodt_
Doc,

Thanks for the clarification. At this point I'm just frustrated because neither of the two parties are willing to admit there is ever a problem at hand. On the phone with Netflix now. Like I stated before this service worked perfectly a few weeks ago. If I am spending money for services then they should work as close as possible to what it is stated it can do. If Netflix says I should be able to stream video at high quality will a min of 4mb download speed then it should work. I am not the only one having this problem. And even more importantly what changed to bring us to this point.

Yea 4Mbps should be more than enough, there could be a few issues. If you know the exact server it's attempting to contact you could attempt to do a tracert, there could be some hiccups in the way. For instance last week some people were having issues witht he dallas peer, it had to have temporary runs. The internet is always changing, which is what makes it hard to say hey this is how it's going to be forever.

reply to jweber93
Survey says... Cox is the only isp having this problem and I'm willing to bet the farm that anyone on this thread that having this problem now did not have this problem back at the end of Nov 08 or early Dec 08. I think that it is odd that it has taken so long for this issue to come to light.

reply to Evil Mookie

It has been brought to my attention that this is considered a peering issue. Which in my case and anyone else who is suffering from the same problem really sucks. I pay money for an ISP (Cox) and money for a service (Netflix) but because one is unable to resolve an issue (probably related to the almighty "$" at the end of the day then I can't enjoy the other. Again being on the brink of cutting edge technology puts the consumer at a disadvantage. I guess we should all chalk this one up to a lose and be happy it did work initially as it was suppose to. I be kind enough to let friends and family know not to waste their time or money with the streaming service until I can be assured it works properly. Thanks.

reply to Renaldok
FYI Guys (and Gals):

»www.maximumpc.com/article/news/p···ustrated

»blog.chetweb.com/?p=112

»blog.netflix.com/2008/12/streami···nce.html

We are not the only ISP people are reporting problems on and NetFlix has admitted that they have a problem.

And there you have it, 3 CoxTOC1. The only one who humbled himself to Google.

reply to CoxTOC1
While I will agree that it is obvious others are having this issue all (3) of these articles where posted around the beginning of December (about when I started noticing issues). However when I called Netflix support again the rep stated that this issue had all been acknowledged and resolved. So who exactly do you believe? As a consumer I just want answers and a resolution. I may attempt to contact Netflix to see if a credit is in order for the disruption of service and advise anyone reading this to do the same. If they loss enough cash then they seek to resolve it quicker.

You know you have to get Microsoft involved.

Whose fault is it?

Cox's connection
Microsoft's product
Netflix's service

True. But you know I think they honest did not play a hand in this one. Besides whating (4) years to change the OS of the Xbox. You have to appreciate the timing of the whole situation.

I don't use Netflix but if you are able to watch the videos on your PC and it's just as bad, can try using the netstat -b command to find out the hostname/ip address of the server that the video is actually streaming from and do a trace route to it.

reply to Renaldok
I logged into my PC remotely again today and noticed on the webpage I get the 1 out 3 bars on the webpage for PC viewing. In the evening get 1 bar.

Tonight I'm going to go talk to my neighbor with AT&T. I should be able to see his wireless signal and mine from the back porch. I'll flip back and forth and see what kind of differences I get in video quality bars and tracerts. I'll post them as soon as I get them.
--
Make your Sipura/PAP2 speak. »www.voipurize.com
SouthWest Louisiana PC Users Group »www.swlapcug.com

Just got a call back from the Cox rep supervisor. They are going to notify Qwest of the issue. I asked if they could manually change the route on the switch I'm connected to he said it would severely impact my connection. My speed "she's a fast but the route no good".

Evil Mookie,

I don't know what supervisor would have told you that but that's not how it works. They do not have the authority to contact any of our peering partners.

As far as changing your route, we are using the route that has been announced by Qwest as the most efficient (fastest) route to get you their.

So I got the lame excuse but nicely on the returned callback. There's no way a cox employee can professionally advise a peering parnter of an issue on their network. That sucks. I can't call Qwest and complain because I'm not a patron of their service. This in never gonna get fixed. I might as well cancel my Netflix subscription. Thanks for the heads up.

reply to Renaldok
I demand net nuetrality!

reply to Evil_Mookie

So you're like PR control for Cox. Besides myself and a few others you have the most post on this thread. You know if I wasn't an honest individual (say I was really shady) this could easily leak to the media as a bad spin for you guys. Say hypothecically that this issue persists then one could easily believe or assume the peering issue wasn't resolved on purpose because you (Cox) offer a video on demand service as well. I mean how often to competiting companies "team up" when they have similar products or services. Especially with the way things are going with economy and all. "Cox won't peer with Qwest Networks to corner market on video streaming media." The lot of media outlets could have a field day with this story. It only takes a little imagination. But I guess you can see how easily a frustrated customer can create a nightmare for a large company.