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zipperhead
join:2009-01-07
| Velcom support
I hope somebody from Velcom sees this post.
I am having profile problems, bell has messed around with my profile over the last month. I opened a ticket the first time and after a couple of tries Velcom managed to get things sorted out. I switched phone companies about a week ago and bell did it again, note I am still on pots. I opened another ticket (YHR-832242) but the response has been disappointing. Customer support seem to think I should settle for a 3meg profile when I have enjoyed over 4meg for years. Could somebody please look at my stats and have bell address my profile.
Mode: G.DMT
Type: Interleave
Line coding: Trellis On
Status: No Defect
Link power state: L0
Downstream Upstream
SNR margin (dB): 22.0 13.0
Attenuation (dB): 48.0 28.0
Output power (dBm): 19.2 11.9
Attainable rate (Kbps): 7232 1184
Rate (Kbps): 3008 800
K (number of bytes in DMT frame): 95 26
R (number of check bytes in RS code word): 14 16
S (RS code word size in DMT frame): 2 8
D (interleaver depth): 32 8
Delay (msec): 16 16
Super Frames: 1808879 1808877
Super Frame Errors: 0 0
RS Words: 61501916 15375454
RS Correctable Errors: 104 132
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 218157995 0
Data Cells: 9905805 0
Bit Errors: 0 0
Total ES: 3 0
Total SES: 2 0
Total UAS: 40 0 | |
exobist
join:2008-10-02
Etobicoke, ON | Judging by your RCO you should be able to manage the 5056/800 profile quite easily. It also looks like you're on Interleave, you should request to be put on Fastpath  | |
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