righthere
join:2002-11-11
Lowell, MA
|  reply to BuckyBoy
Re: [connectivity]Loss of sync same time every day?SpringfieldMA
I live in MA too. I live in the Lowell area. I just got Verizon DSL about a month ago. I have the 3.0/768 plan. I got this to save some money because Comcast is expensive. I have a DLink modem/router I bought on line. It sync's great and tells me that the sustainable speed on my line is over 5 Meg. I get great speeds all throughout the day, (2.9 Meg down/ 660 up). But, just like you, My speeds go way down hill at around 5:00-5:30 and vary till around midnight. Then in the morning they are perfect again. I have noticed this almost every week day. You are not alone and I think most people do not notice or care about the evening slow downs. But I do!! This is so un-acceptable I just don't know where to start or what to do to get this resolved. It is definitely an overloaded network issue. Don't let them tell you otherwise. The only difference between you and I is that my modem never loses sync. But the slow downs are just awful.
Verizon tech support is the biggest joke I have ever had to deal with and I am never calling them back again! So where do we go from here? |
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BuckyBoy
Premium
join:2000-04-12
Springfield, MA
clubs: 
3 edits | I'd say to start with regular Vzn customer support, and try to find someone who will help. But, that's too frustrating...Been there, done that.
Go the Verizon Direct forum here at DSLReports.com:
»/forum/vzdirect
Read the posting guidelines, state your problem, and then wait. Your post might even slip to page two, like mine did.
Last night was the first that my connection didn't go completely south around 5pm. Even though the speed test was 455 down, it was still progress; before, I couldn't even load speakeasy.net.
Speeds bounced all over the rest of last night, then stabilized around 2700 kbps before midnight. Again, progress.
This morning, five minutes ago:
Last Result:
Download Speed: 2842 kbps (355.3 KB/sec transfer rate)
Upload Speed: 690 kbps (86.3 KB/sec transfer rate)
If, after trying the Verizon Direct forum, you still have problems. Call regular Vzn support and ask for "Retention" or "the Retain Group." Believe me, Vzn doesn't want to see churn due to network issues.
BTW, thanks for your reply. I was beginning to think my posts were invisible here.
Good luck.
Bucky
--
"There are only two ways to live your life: One is as though nothing is a miracle. The other is as if everything is." - Albert Einstein |
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kneedeep
join:2000-10-01
Springfield, MA
clubs: | No issues here... East Forest Park area. |
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BuckyBoy
Premium
join:2000-04-12
Springfield, MA
clubs:
| Hi,
Is your Central Office down by WNEC, in front of the now-defunct cinema?
That's my CO; I'm on the 1200 block of Plumtree Rd.
Bucky
--
"There are only two ways to live your life: One is as though nothing is a miracle. The other is as if everything is." - Albert Einstein |
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