BuckyBoy
Premium
join:2000-04-12
Springfield, MA
clubs: 
3 edits | reply to righthere
Re: [connectivity]Loss of sync same time every day?SpringfieldMA
I'd say to start with regular Vzn customer support, and try to find someone who will help. But, that's too frustrating...Been there, done that.
Go the Verizon Direct forum here at DSLReports.com:
»/forum/vzdirect
Read the posting guidelines, state your problem, and then wait. Your post might even slip to page two, like mine did.
Last night was the first that my connection didn't go completely south around 5pm. Even though the speed test was 455 down, it was still progress; before, I couldn't even load speakeasy.net.
Speeds bounced all over the rest of last night, then stabilized around 2700 kbps before midnight. Again, progress.
This morning, five minutes ago:
Last Result:
Download Speed: 2842 kbps (355.3 KB/sec transfer rate)
Upload Speed: 690 kbps (86.3 KB/sec transfer rate)
If, after trying the Verizon Direct forum, you still have problems. Call regular Vzn support and ask for "Retention" or "the Retain Group." Believe me, Vzn doesn't want to see churn due to network issues.
BTW, thanks for your reply. I was beginning to think my posts were invisible here.
Good luck.
Bucky
--
"There are only two ways to live your life: One is as though nothing is a miracle. The other is as if everything is." - Albert Einstein |
