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Re: Dead air during callsI switched from East (grimlock) to Central (shockwave) and haven't had any drop out issues. So, I'm wondering if there might be an issue on that server. Of course nobody else is reporting problems, so it's not a Viatalk issue apparently. |
actions · 2009-Feb-8 7:29 pm · (locked) |
VTBrendanViatalk Premium Member join:2005-06-27 Clifton Park, NY |
While a problem on the server is def. a possibility, its more likely a connectivity issue that is causing what we're seeing. Switching servers would change the routes you are connecting via, and hopefully resolve it without further action being necessary. Let me know asap if you see any more issues.
-Brendan |
actions · 2009-Feb-9 2:20 pm · (locked) |
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Fair enough. Though shouldn't tech support have tried switching servers or at least checked to see if I had tried this on my own? Seems like a good first step troubleshooting technique could have prevented the days and days of "we've changed another setting" responses. Now I'm not saying it's all your fault since I could have/should have done this on my own, but it's tech supports job to make sure I have exhausted all of my options.
Brian |
actions · 2009-Feb-9 8:39 pm · (locked) |
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to bubbanc
Actually I have been noticing the same issue over the past 4-5 weeks with increasing regularity. I am on Optimusprime and run my own asterisk server.
I will try to change to the central server and report back. |
actions · 2009-Feb-12 2:47 pm · (locked) |
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to bubbanc
Just wanted to chime in that I've been seeing the same issue. Dropouts on both incoming and outgoing calls and for both incoming and outgoing audio. I don't have time to help VT troubleshoot but wouldn't mind getting a fix should one come. |
actions · 2009-Feb-15 12:43 am · (locked) |
your moderator at work
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no not viatalk to justDave
Anon
2009-Feb-16 3:46 am
to justDave
Re: Dead air during callsI have a solution for you. Ooma. Face it you will always have problems with Viatalk off and on. They will lead you through problems with YOUR router, even though you haven't changed anything. Then 3 weeks later it will happen again. You will notice many other people posting at the SAME time with the SAME problem. Wow am I psychic? Nope, I had Viatalk. Done now, I am out!!!! Yipppeeeee! I got Ooma. $160 for the life of the phone. No recurring $4 monthly fees for 911. One time deal, great voice quality. |
actions · 2009-Feb-16 3:46 am · (locked) |
k2rj Premium Member join:2005-03-24 Cape Canaveral, FL |
to justDave
said by justDave:Just wanted to chime in that I've been seeing the same issue. Dropouts on both incoming and outgoing calls and for both incoming and outgoing audio. I don't have time to help VT troubleshoot but wouldn't mind getting a fix should one come. I have had zero problems since changing my routing to Central several weeks ago. WAF is back at 100% |
actions · 2009-Feb-16 8:56 am · (locked) |
GVG join:2006-09-19 Charlotte, NC |
GVG
Member
2009-Feb-16 9:53 am
I am getting the same 5 second random dropout in audio. They happen on outgoing as well as incoming calls. They happen to either the near end or the far end, there is no pattern, very random. |
actions · 2009-Feb-16 9:53 am · (locked) |
VTBrendanViatalk Premium Member join:2005-06-27 Clifton Park, NY |
VTBrendan
Premium Member
2009-Feb-16 10:55 am
Hi,
We have another round of audio quality testing currently running this weekend with our various upstream providers. I will follow up with you guys and let you know the results when its done. We're not seeing any sort of upswing in support requests (hold time is under 2.5 mins on avg today for example) that would generally be associated with a widespread or systemic problem, so whatever you guys are seeing is probably at least somewhat localized.
-Brendan |
actions · 2009-Feb-16 10:55 am · (locked) |
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to bubbanc
After switching to shockwave I don't see the problem anymore.
I have Cox here in Northern Virginia. |
actions · 2009-Feb-16 1:00 pm · (locked) |
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to VTBrendan
said by VTBrendan:We're not seeing any sort of upswing in support requests (hold time is under 2.5 mins on avg today for example) that would generally be associated with a widespread or systemic problem, so whatever you guys are seeing is probably at least somewhat localized. This isn't surprising, since the problem isn't new. It's been going on for a few weeks now. One thing VT has accomplished is to lower our expectation of what a phone call should sound like. It's easy enough to switch to a cell phone when VT is having a particularly bad day. Would it help if I called support? I usually don't get very far on issues like this. They just randomly change settings until either the problem gets solved through other means or I just get tired of calling back. System wide issues like this just aren't going to get fixed by tweaking adapter and router settings. That, and it's a pain to have to undo all the nonsense they ask for on my router once we're done. |
actions · 2009-Feb-16 1:20 pm · (locked) |
justDave |
to sultanofswim
What do you mean by shockwave? |
actions · 2009-Feb-16 1:21 pm · (locked) |
dcurrey Premium Member join:2004-06-29 Mason, OH |
dcurrey
Premium Member
2009-Feb-16 1:26 pm
He switched to a different server.
Here is the current list of servers.
Updated: 1/9/2009 Chicago, IL
* galvatron.vtnoc.net * megatron.vtnoc.net * chicago-1f.vtnoc.net
Houston, TX
* grimlock.vtnoc.net * hightower.vtnoc.net
San Jose, CA
* optimusprime.vtnoc.net * shockwave.vtnoc.net
Servers using the New Architecture
* galvatron.vtnoc.net * megatron.vtnoc.net * optimusprime.vtnoc.net * grimlock.vtnoc.net * shockwave.vtnoc.net |
actions · 2009-Feb-16 1:26 pm · (locked) |
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Thanks. I was having trouble finding the new server list. I'll give that a shot. |
actions · 2009-Feb-16 1:32 pm · (locked) |
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to VTBrendan
said by VTBrendan:Hi, We have another round of audio quality testing currently running this weekend with our various upstream providers. I will follow up with you guys and let you know the results when its done. We're not seeing any sort of upswing in support requests (hold time is under 2.5 mins on avg today for example) that would generally be associated with a widespread or systemic problem, so whatever you guys are seeing is probably at least somewhat localized. -Brendan Fwiw, I definitely noticed the dead air on two different calls today. I've never attempted to call support - for some reason I suspect they'll want me to put my ATA next to my modem ... and I really don't want to go through that hassle. The W is still unaware that this is a VT issue. |
actions · 2009-Feb-16 7:01 pm · (locked) |
VTBrendanViatalk Premium Member join:2005-06-27 Clifton Park, NY |
Russell,
Were these incidents inbound or outbound calls today? Can you PM me any info you have on the calls?
-Brendan |
actions · 2009-Feb-16 8:17 pm · (locked) |
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Brendan,
One inbound and one outbound.
The inbound one was
00:20:09 Today 06:38:00 PM
The outbound one was
00:57:17 Today 11:28:00 AM
I noticed multiple incidents on the outbound call.
Russell |
actions · 2009-Feb-16 9:56 pm · (locked) |
mogulman Premium Member join:2002-09-09 Parker, CO |
to bubbanc
I had a few times today and yesterday where I picked up my line and had no dial tone on the first try. I have SIP and RTP ports forwarded.
I'm at the point where I won't bother calling support any more either. It usually seems to be a waste of my time. IE.. Is you stuff in the DMZ..etc...
By the time I call support things are working again. |
actions · 2009-Feb-17 3:00 am · (locked) |
GVG join:2006-09-19 Charlotte, NC |
GVG
Member
2009-Feb-23 9:53 am
I switched a week ago to shockwave and I have not had a single audio dropout since. I don't know if its because its that particular server or because my routing to that server is almost all on LEVEL3, versus various other networks to get to megatron. But it works. |
actions · 2009-Feb-23 9:53 am · (locked) |
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to mogulman
said by mogulman:I had a few times today and yesterday where I picked up my line and had no dial tone on the first try. I have SIP and RTP ports forwarded. I'm at the point where I won't bother calling support any more either. It usually seems to be a waste of my time. IE.. Is you stuff in the DMZ..etc... By the time I call support things are working again. My stuff is in the DMZ. In all honesty, I'm now forwarding my calls to my Voipo account while waiting for my port to process and haven't had any issues. My renewal is up soon and wasn't impressed with the renewal rates/junk charges and the recent issues with VT sent me over the edge. Perhaps I'll come back to VT in a year if they can get their act together. |
actions · 2009-Feb-23 11:14 am · (locked) |
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More dead air. Opened OMT-96512. To be honest, I'm getting a little tired of this. |
actions · 2009-Feb-23 8:30 pm · (locked) |
your moderator at work
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to bubbanc
Re: Dead air during callsI still see the dead air problem with shockwave. Not as frequent as optimusprime but they are definitely there.
I noticed them on many long calls yesterday. With optimus prime the dead air used to happen during the beginning of the call but with shockwave they happen later into the call (5 minutes). |
actions · 2009-Feb-24 6:25 am · (locked) |
pende_tim Premium Member join:2004-01-04 Selbyville, DE |
to VTBrendan
said by VTBrendan:Hi, We have another round of audio quality testing currently running this weekend with our various upstream providers. I will follow up with you guys and let you know the results when its done. We're not seeing any sort of upswing in support requests (hold time is under 2.5 mins on avg today for example) that would generally be associated with a widespread or systemic problem, so whatever you guys are seeing is probably at least somewhat localized. -Brendan Hi Brendan, Just out of curiosity, with the new server configurations up are you releasing the media once a call is setup? Tim |
actions · 2009-Feb-24 7:02 am · (locked) |
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srbooth
Anon
2009-Feb-24 12:20 pm
I have been having this same issue for about 4 months now. It has been increasing in frequency. I'm trying to follow what you all are suggesting in this forum but honestly, I didn't think I'd have to know the ins and outs of routers to get my phone system to work! |
actions · 2009-Feb-24 12:20 pm · (locked) |
n1zukmaking really tiny tech things Premium Member join:2001-10-24 Malta |
n1zuk
Premium Member
2009-Feb-24 12:23 pm
I finally solved the problem last week. Haven't had an audio drop out since making the change. |
actions · 2009-Feb-24 12:23 pm · (locked) |
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memememe
Anon
2009-Feb-24 12:52 pm
said by n1zuk:I finally solved the problem last week. Haven't had an audio drop out since making the change. Change providers? |
actions · 2009-Feb-24 12:52 pm · (locked) |
n1zukmaking really tiny tech things Premium Member join:2001-10-24 Malta |
n1zuk
Premium Member
2009-Feb-24 12:55 pm
said by memememe :said by n1zuk:I finally solved the problem last week. Haven't had an audio drop out since making the change. Change providers? I'd tell, but I'm considering charging a fee for tech support. |
actions · 2009-Feb-24 12:55 pm · (locked) |
VTBrendanViatalk Premium Member join:2005-06-27 Clifton Park, NY 2 edits |
to pende_tim
said by pende_tim:said by VTBrendan:Hi, We have another round of audio quality testing currently running this weekend with our various upstream providers. I will follow up with you guys and let you know the results when its done. We're not seeing any sort of upswing in support requests (hold time is under 2.5 mins on avg today for example) that would generally be associated with a widespread or systemic problem, so whatever you guys are seeing is probably at least somewhat localized. -Brendan Hi Brendan, Just out of curiosity, with the new server configurations up are you releasing the media once a call is setup? Tim Hi, Yes we do release the media stream, it never passes through our network during a given call unless a particular account has been specifically set to do so. These types of things can still be caused 'on our end' so to speak if an upstream provider itself is having an issue with faulty equipment for example, and we track all reports and pass them along to the provider the issue occurred with so they can check on things as well as track incidents for patterns. When this is the issue the problem is often localized to a particular switch and as a result a geographical area as well. -Brendan |
actions · 2009-Feb-24 1:47 pm · (locked) |