Niarlan
Excelsior
Premium
join:2002-11-09
Manville, NJ | reply to jc100
Re: Verizon CEO Confident He'll Get Lost DSL Customers Back
At least wireless is done almost all internal. |
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jc100
join:2002-04-10
| That I'm not sure about, so I'll take your word. Call support, that's definitely external. Hence, I think if these companies REALLY want to improve upon things, they'd resolve this problem. If you got your OWN staff that you train properly, you then insure consistency. When you subcontract, you are at the mercy of that company to do it all. Plus, people feel less obligated to care when their job is not directly associated with said company's performance. |
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GreatBambino
join:2002-05-13
Rexburg, ID | reply to Niarlan
Most verizon wireless techs don't really work for verizon either. They are contracted out as well. How do I know this? I have a friend that is a tech at a store near me and I have a friend at a store in virginia that has told me the same. |
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dennismurphy
Put me on hold? I'll put YOU on hold
Premium
join:2002-11-19
Parsippany, NJ
 ·Optimum Online
| said by GreatBambino  :Most verizon wireless techs don't really work for verizon either. They are contracted out as well. How do I know this? I have a friend that is a tech at a store near me and I have a friend at a store in virginia that has told me the same. The store technicians - yes, those are contracted out to a single provider.
The call center folks? All in-house. There are "overflow" contracts in place - so that if the regular call center is too busy, you'll get an outsourced person... BUT keep in mind that NONE of them -- VZW employees OR outsourced people -- are overseas. Everyone is right here in America.
N-O-N-E of Verizon Wireless is contracted overseas. Not the call centers, not the technicians, not the programmers, nobody. Everyone is here in America.
As someone once said ...
"The customers are here... the employees are here... the network is here ... why send support overseas?" |
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Techie714
join:2005-08-02
Anaheim, CA | Hey thats good to know. Companies that do that have my dollars! |
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