jc100
join:2002-04-10
| reply to Niarlan
Re: Verizon CEO Confident He'll Get Lost DSL Customers Back
That I'm not sure about, so I'll take your word. Call support, that's definitely external. Hence, I think if these companies REALLY want to improve upon things, they'd resolve this problem. If you got your OWN staff that you train properly, you then insure consistency. When you subcontract, you are at the mercy of that company to do it all. Plus, people feel less obligated to care when their job is not directly associated with said company's performance. |
