 fcislerPremium
join:2004-06-14
Riverhead, NY | I had to install and activate a Spring Broadband card yesterday. It's $70/mo.
The online "Auto Activate" failed.
The number they gave me to call had to options: 1) Activate card 2) All other inquiries.
Pressing 1 resulted in "this call cannot be completed as dialed". Pressed 2, entered the phone number - "this call cannot be completed as dialed". This was on a NEXTEL and on a land based IP phone.
Calling customer service resulted in a 45 minute wait. At the end of that wait he gave us the number above. Told him it didn't work. He said he would transfer and bam - hung up on.
The nextel cell dropped the next two calls - despite having sufficient service. It finally took about a 30 min phone call to finally activate it.
Their customer service department FAILS. |
