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We Are Toast
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join:2001-06-11
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 ·AT&T Midwest
 ·Future Nine Corpor..
| Re: Verizon CEO Confident He'll Get Lost DSL Customers Back As one of those former Teleperformance employees - actually, I worked at CallTech before Teleperformance acquired them - I can tell you more reasons that people don't give a shit:
* I was paid nine dollars an hour, and I couldn't get "benefits" (a term I use loosely) before ninety days of employment.
* I might get yelled at, later on, by Quality Assurance if I couldn't resolve a customer's problem. I definitely got yelled at, immediately, by the floor supervisor if a call were taking longer than x number of minutes, no matter how complex the problem was. Some supervisors would outright encourage people to hang up in the middle of a long call; one was fired for actually hitting the End Call button himself on numerous occasions.
* The floor supervisors also had other, passive-aggressive ways to take it out on you if you "messed up their numbers." In one case, I was denied a reward (albeit meager) that I was supposed to receive for extremely positive feedback from one customer. The supervisors were getting pressure from higher up the chain, of course, but it was they who directly made your life miserable. The upper ranks didn't soil their shoes in the call centers, unless they were having a press conference with some public official.
I could go on, but I think you see my point. Even if Verizon wrote your paychecks directly, how motivated would you be? |
