dennismurphy
Put me on hold? I'll put YOU on hold
Premium
join:2002-11-19
Parsippany, NJ
 ·Optimum Online
| Re: Verizon CEO Confident He'll Get Lost DSL Customers Back said by GreatBambino  :Most verizon wireless techs don't really work for verizon either. They are contracted out as well. How do I know this? I have a friend that is a tech at a store near me and I have a friend at a store in virginia that has told me the same. The store technicians - yes, those are contracted out to a single provider.
The call center folks? All in-house. There are "overflow" contracts in place - so that if the regular call center is too busy, you'll get an outsourced person... BUT keep in mind that NONE of them -- VZW employees OR outsourced people -- are overseas. Everyone is right here in America.
N-O-N-E of Verizon Wireless is contracted overseas. Not the call centers, not the technicians, not the programmers, nobody. Everyone is here in America.
As someone once said ...
"The customers are here... the employees are here... the network is here ... why send support overseas?" |
