baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | Karl...
How can you say that "people love the triple play from Uverse" when its not even on that list!?!?
More anti-cable/copper junk, pro fiber. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
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| Karl didn't, the article stated it. That picture doesn't necessarily come from the study as you have to pay to get the results.
"Verizon FiOS and AT&T U-verse, whose networks are fiber-optic based, were the most consistently satisfying providers for their Internet, television, and telephone services," reported Consumers Union, who publishes the magazine. "In areas where telco-delivered service is not available, a highly-rated cable company is the next-best choice for many households," says Consumer Reports.
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
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4 edits |  reply to baineschile
said by baineschile  :How can you say that "people love the triple play from Uverse" when its not even on that list!?!? More anti-cable/copper junk, pro fiber. Here is the latest Triple Play chart:
The one in the story was a 2008 chart.
But the new chart doesn't change the accuracy of the original story 1 bit.
Of course, Consumer Reports listing U-Verse as fiber based is misleading. Because if you can call U-Verse fiber based you could call all these services(incl all the cable companies) fiber based because they are all at least FTTN at heart.
P.S. Hybrid means satellite TV is part of the pkg.
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to baineschile
you mean anti-cable pro Telco.
You just don't get great ratings in those magazines without doing anything.  I bet if you go back and ask the same few "customers" they asked if they knew the difference between FiOS over cable they'll tell you no. Or U-Verse over Cable. They won't except tell you what AT$T or VZ's sales reps told them.
And also this was back before AT$T and VZ announced price increases. $10 more for 100 channels on U-Verse HA! Yes 100 channels for $64 you can't count those "U-Verse" channels as they're "customer information" and you can't count music channels either. |
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Karl Bode
News Guy
join:2000-03-02
Host:
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4 edits | reply to baineschile
More anti-cable/copper junk, pro fiber. you mean anti-cable pro Telco. I say he's pro-puppy murder!
You've seen through my effort to destroy the cable industry by pretending they consistently perform poorly in consumer satisfaction studies. I've updated the piece with TK's more complete survey result .jpg; not sure why the first image he submitted omitted AT&T, but it wasn't a part of a secret cabal... |
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TKJunkMail
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join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
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| said by Karl Bode : I've updated the piece with TK's more complete survey results; not sure why the first image he submitted omitted AT&T. The original story link pointed to the wrong chart(it was an older one). The story now has the correct charts.
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ
1 edit | reply to Karl Bode
Karl,
Funny .. But Billing?????? It has gotten much better but I still had to call for Credit due to a Faulty VOD push last month.Obviously the "Guide" was not factored in :P
Good work !!!
Lee |
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Karl Bode
News Guy
join:2000-03-02 | reply to TKJunkMail
Thanks for the new image. I've plugged it in. |
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Karl Bode
News Guy
join:2000-03-02 | reply to Lee GWB
I'm not sure anybody should take these results too seriously. Services differ so drastically by geography and yes, billing and billing support for several of these well ranked companies is absolutely atrocious.... |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | Got to spend 50 minutes listening to Comcast's loverly royalty-free hold music loop on Wednesday, so the are still valiantly shooting for the bottom of the customer-service pile.
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JustMyOpinion
@bellsouth.net | reply to hottboiinnc
What??????????? |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to Karl Bode
Unfortunately, Uverse is a little out to lunch on many parts here in Los Angeles - Uverse Internet + TV, phone is by POTS only. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| reply to hottboiinnc
"You just don't get great ratings in those magazines without doing anything."
While some people may question the results for various reasons. I think most people would consider Consumer Reports fairly unbiased over the years. The taking no advertising may just be a marketing ploy but I don't think it is. At the very least it takes some of the pay to play aspect out of the equation. Unless you aware of something the rest of us aren't.
I would agree that some sites have questionable reviews do to who they accept advertising from. But this isn't always the case. I can tell you that over the years I've been critical of many companies that help pay my bills some months.
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