More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| reply to Voyager2K2
Re: Verizon CEO Confident He'll Get Lost DSL Customers Back
said by Voyager2K2  :What do you want? Cheap or somebody to hold your hand every time there is a problem? I don't need somebody to hold my hand. What I detest is having to sit on hold for an hour or more to get through to somebody in billing to correct a bill that a) should have been right in the first place, b) was supposedly "fixed" the last time I called, and c) drags out month after month.
said by Tzale :Verizon FIOS is a pretty flawless service. I think you're confusing the product and the support. I agree FiOS is a technically superior product. I'm talking about the FSC and billing.
Apparently you've never had to call billing to get an issue resolved and wait in the call queue for hours, only to have someone tell you they will take card of it, and it doesn't get taken care of, or had to call the FSC to replace a dead router, only to be told it's my PC. |
