 HD_RidePremium
join:2000-10-18
Trenton, NJ
 ·VoicePulse
| reply to Tzale
Re: Verizon CEO Confident He'll Get Lost DSL Customers Back said by Tzale:said by More Fiber: quote:
Only next year, after Verizon hits their 18 million homes passed mark, will the telco decide what to do next with FiOS.
Like fixing poor customer service? What poor customer service? Verizon FIOS is a pretty flawless service. I have not had one complaint with it in the year that I have had it. -Tzale The “Service” and "Customer Service" are two different animals. Yes the service is the best, even the DLS service we had for 7 years must have had a 99.9% uptime for us. I think 3 or 4 times within that 7 year time period the DSL service went down, then maybe another 3 or 4 email outages, not bad for 7.5 years. Fios has been stable as well but the flip side is their customer service still sucks. It looks like you are a long time member; you must have seen a billing or install horror story along the way. Every time I’ve made the slightest service change it has triggered a billing error nightmare. Then you call and go though Auto-Assistant Hell before you actually get to speak to a live person. if you are really lucky your issue may get resolved in one or two billing cycles. the only thing that keeps us onboard is the service itself, it certainly isn't the customer service |
