ramsiny
join:2003-11-20
Staten Island, NY
|  TWC Level 3 (aka National Support)
I totally agree with ke4pym about national support. I too have a technical background. Today I experienced the same attitude with lev3 support of their unwillingness to troubleshoot until all the preliminary steps are done (even though you have already done them). My problem was caused when I disconnected a hub (yes I paid for an additional IP address) and connected directly to my computer. Problem turned out to be the connection speed changed from 10Mbps(forced by the hub) to 100Mbps (allowed by the ethernet card. Once I changed the setting on the card from automatic to a hard 10Mbps everything was ok. Level 3 didn't even attempt to stir me in that direction. I was told it was a computer problem and I had to get someone to fix it. "I" did.
By the way, local support in Staten Island, NY were very polite and are to be commended.
To ke4pym, I'm glad you finally go your connection speed resolved. |
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CptGemini
join:2004-11-29
Corpus Christi, TX
2 edits | I have to agree, ever since they moved it to where all calls go to the call center, their support has gone down hill. The Local support however was always the best but I guess in an effort to save money they quit allowing local calls direct to the offices.
I am thankful that I dont have any problems here in my area, I am on a good node. Though if I do have to make any calls I am one of the most persistant son of a bitches they might ever meet, I am one to stay on the line with them until I get the answer or answers that I am looking for.
They need to hire some people that speak better english too and not a bunch of complete retards that seem pretty much like scripted robots.
I did used to have packet8 some time ago when I had to make call to tech support and they rebooted my modem when I was on the line with them and my call never got dropped, it just went silent for the duration the modem was rebooting. I canceled my service 2 months before the contract was over because after some time I started getting a bunch of packet loss and overall poor quality of service. |
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