If you happen to live in a town where the Dell parent company actually reside then you probably will get someone from DELL to fix your computer. I do know DELL uses a third party to repair your computer for ONSITE repairs. I called DELL for a replacement hard drive - computer was NEW. They sent a no name computer repair person to my residence to replace the hard drive. I wasn't home and I found the person wouldnt show ID proving they represent DELL and insisted to come in and replace my computer's hard drive when I wasnt home ( someone was home and was smart to NOT let the guy in when I was at work).
I called DELL and made a big complaint about this. Instead I had DELL just send me a new hard drive and I would replace it myself. Who knows what the so called repair guy would do to the computer unsupervised.
I know the Dell guy came from out of town, and was on rounds for some other repairs. Oh, and definitely not in Dell's hometown, though I was in TX at the time
