BNagel
join:2009-01-13
Wichita, KS
| U-Verse upgrades in my area causing slow downs on my DSL?
For the past 4 years I have used SBC/ATT dsl and have loved it. Recently over the past two or three weeks my internet speed as started to curve down rapidly. So much so that my 6 meg connection is averaging 30-40 KB/s when I expect 300 to 600. I can't watch streaming movies off Netflix now because of its poor quality that it now defaults to and the constant skipping.
Tonight I called support hoping that I could get some help figuring out the issue. But after 25 min on the phone the tech couldn't find anything wrong and tried to convince me that my internet was FAST enough. He later said the upgrades in the area could have caused the issue and would be fixed in a week.
I know a lot of people in the block are upgrading this week to U-Verse but would that really hurt my connection so much? I would like to believe this guy but in that same week Cox can have me up and running with internet and phone also.
Any ideas? |
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quarkmachine
join:2003-02-12
Derby, KS
| Don't listen to the idiot on the phone... U-verse is on a completely different network and can not affect your DSL. If you want to try and troubleshoot the issue here, start by posting the stats from your modem, if not I would seriously consider having a tech sent to your house.
Also look for a PM from me...
--
"Hard work often pays off after time, but laziness always pays off now." |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV | Geez, is the phone support guy a Cox mole? |
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quarkmachine
join:2003-02-12
Derby, KS
| said by d_l  :Geez, is the phone support guy a Cox mole? That thought crossed my mind as well...
--
"Hard work often pays off after time, but laziness always pays off now." |
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BNagel
join:2009-01-13
Wichita, KS
1 edit | reply to BNagel
Here is my Stats.
Your Throughput
Download = 1.308 Mbps
Upload = 583.51 kbps
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT
Downstream Rate: 6016 kbps
Upstream Rate: 768 kbps
Channel: Fast
Current Noise Margin: 17.0 dB (Downstream), 20.0 db (Upstream)
Current Attenuation: 27.0 dB (Downstream), 15.0 db (Upstream)
Current Output Power: 12.1 dB (Downstream), 12.4 db (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {IFTN} Specific: {0x00}
PVC Info: 0/35
Transmit and Receive Data
IP Bytes Packets Errors
Transmit: 584122 9142 0
Receive: 335023433 272079 0
Help
Data Errors
Statistics
Collected for 20:44:06
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 2 2 0 2:15:07
ATM Loss of Cell Delineation: 0 0 0 0:00:00
DSL Link Retrains: 0 0 0 0:00:00
DSL Training Errors: 0 0 0 0:00:00
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 0 0 0 0:00:00
DSL Loss of Signal Failures: 0 0 0 0:00:00
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 0 0 0 0:00:00
DSL Cumulative Errored Seconds: 10 10 0 2:15:07
DSL Severely Errored Seconds: 0 0 0 0:00:00
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 10 10 0 2:15:07
ISP Connection Establishment: 1 1 0 20:10:54 |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV | reply to BNagel
I think someone at ATTIS has set your aggregation router profile to 1500 or inadvertently allowed it to be reset to that speed. |
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quarkmachine
join:2003-02-12
Derby, KS | reply to BNagel
As d_l said, that's exactly what it looks like. I'll call into the NOC/ATTIS tomorrow and see what's up with your profile.
--
"Hard work often pays off after time, but laziness always pays off now." |
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BNagel
join:2009-01-13
Wichita, KS
| reply to BNagel
Thanks quarkmachine that did the trick. Three full bars on Netflix and my downloads are back to normal speeds.
Your Throughput
Download = 5.075 Mbps
Upload = 607.90 kbps
After the support call I really didn't think I had much choice but to jump ship. I had dusted off my old Motorola SB4200 cable modem and started planning out how I was going to set things up. I only posted here as a last ditch effort for ideas instead got a fix.
Thank You for taking time out of your day to help fix my problem. You saved me time and money. |
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quarkmachine
join:2003-02-12
Derby, KS |  Glad I could help! |
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