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Forums » US Telco Support » Verizon » Verizon Online DSL » Paying for 780kbs getting 70?
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Help with upstream »
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hackattack

join:2009-01-13
Nantucket, MA

Paying for 780kbs getting 70?

Hello everyone,

I was running a very old firmware on my Westell Versalink 327w. I called Verizon today and they told me my speed should be up to 780. I run dsl line tests and they keep saying 860 kbs. Verizon runs line tests and tells me I should be getting 860 Kbs. I can't figure out why I am downloading at 70-90kbs.. Any suggestions would we very very helpful.

Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..


1 edit

Re: Paying for 780kbs getting 70?

Post up your transceiver stats from the modem (most likely at »192.168.1.1/transtat.htm if you have the non-Verizon software. If you have the Verizon firmware on the router, it's in System Monitoring, Advanced Monitors and Transceiver stats). We need the information on that page as well as a speed test result (from this site's tools tests or speedtest.net) and a line quality test from the tools menu.
hackattack

join:2009-01-13
Nantucket, MA



Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 861 156
Margin (dB) 29.0 37.0
Line Attenuation (dB) 50.0 27.5
Transmit Power (dBm) 16.5 11.8

1. Your Tweakable Settings
Receive Window (RWIN): 66792
Window Scaling: 2
Path MTU Discovery: ON
RFC1323 Window Scaling: ON
RFC1323 Time Stamping: OFF
Selective Acks: ON
MSS requested: 1452
TTL:
(less any hops behind firewall)
134
TTL remaining: 116
TOS flags: none set

2. Test Download
Actual data bytes sent: 1024001
Actual data packets: 707
Max packet sent (MTU): 1492
Max packet recd (MTU): 1492
Retransmitted packets: 0
sacks you sent: 3
pushed data pkts: 32
data transmit time: 11.944 secs
our max idletime: 951.8 ms
transfer rate: 77992 bytes/sec
transfer rate: 623 kbits/sec
transfer efficiency: 100%

3. ICMP (ping) check
Minimum ping: 44.72 ms
Maximum ping: 46.30 ms
Ping stability:
45.84 44.72 45.75 45.40 45.14 46.30 46.10 46.09 45.73 45.64

Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..


4 edits
Your connection looks fine by the looks of things. Proper line sync for ADSL2+ and the tweak tester is showing 100% transfer efficency, with stable pings and your provided transfer speed. What you're probably doing is mixing up Kilobits and Kilobytes. Kilobits is what a line speed is measured in. When Verizon sells their DSL service or even any ISP, or when people talk about data throughput, it's measured in Kilobits (Kbps). The transfer rate that many people will see is Kilobytes (KB/s). To find out if you are getting your full speed, simply take the speed that your downloader is showing and multiply it by 8, and that'll give you the speed in Kilobits. It's the reverse when trying to take Kilobits and finding how many Kilobytes that will reach. To do that, just take the amount of kilobits you're seeing and divide that number by 8, and there's your Kilobyte per second speed.

If you are looking for some lower pings, you can visit the Verizon Direct forum on this site and request FastPath, since you have plenty of margin to support it. FastPath is completely free as it's only a line change. Don't know why with such good margins Verizon placed you on Interleaved mode. It'll cut the latency down which is great if you play real time online gaming. Also, if you're paying the current price for DSL service, you can get your line upgraded to 1Mbps/386kbps like I've done. I made a topic on such an upgrade on this site which you can find below.

»Upgrade from 768kbps/128kbps to 1Mbps/386kbps?

tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..

Welcome to BBR.

Are you sure you are not confusing bits and bytes? 1-byte = 8-bits. DSL defines speed in terms of bits per second. Computers report file transfer speed in bytes per second.

Keep in mind sync rate is set higher then marketing speed to compensate for IP/PPPoE/ATM overhead. Overhead is about 10%

Assuming you have 768 kbps (kilo bits per second) service Windows will report 96 kBps (kilo bytes per second), assuming no overhead, actual speed will be a little lower.

/tom
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