O Canada! > Canadian > Cogeco > [Burlington] Random sound disruptions with HD channels

[Burlington] Random sound disruptions with HD channels

is it happening today at all? not yesterday or the past week... today

I just watched a show just now and it was working fine, no sound glitches nothing. Why was there some maintenance or something going on?

reply to AMailer
Im in Kingston and have noticed this as well, I thought like you it might be a cable or setup issue. There is no way I can tell when it going to happen, sometimes days go by and nothing then bam, one thing I will look at though is I think I have seen this on regular channels as well. For certain it all started when I got a digital box.

Regards,
Dan Gordon

reply to AMailer
should have been fixed as of this morning

I'll reply back here if I notice it again, so far so good though!

Thanks,
Aaron

reply to AMailer
exseven,

Can you clarify on this fix? (Also, how do you know about this? Or are you a Cogeco employee?)

Anyways, I still received audio dropouts while watching the new episode of Rick Mercer Report tonight in HD.

Is this supposed fix through a firmware update for HD receviers? (I have a DCT6416)

Yep, I can confirm that this is still happening. Was just watching a movie in HD and the sound sudden "muted" for a second or two.

I have the same receiver as David_T.

Thanks,
Aaron

I am in Oakville and I get the same sound drop-out for a second or two on the HD channels. It has been like that for about a year for me. It does not happen often, maybe once or twice an hour.

If I remember correctly, it was posted here about a year ago, the sound drop-out was an issue with the HD box. I have HD with PVR.

Seems like it might be the box, since we all have the DCT6416. Anyone using the standard HD receiver and experiencing this issue? Is there any firmware update for this issue?

This issue happens for pretty much every movie I watch, most likely because they are long enough for it to occur.

reply to AMailer
I have a DCT6200 (HD) receiver on another TV. I don't use it as much, but I have never experienced a sound dropout on it.

reply to AMailer
I'm having the same issue in Waterdown with 2 different HD box's - 6208 & 6416
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According to exseven, when I pmed him he said:

quote:

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It should have been fixed but is being reinvestigated. Last night i did not have any disruptions myself but did tuesday night

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reply to AMailer
I have the 6416, and my audio has been dropping out on the HD channels to in the last month, seems to be getting more frequently the past couple days

reply to AMailer
I have the 6416, same thing is happening to me. Audio drops randomly for 3-5 seconds, on the HD stations, it happens the most on TMN-HD.

Even when I go back and replay it with the DVR, the exact same spot the audio is dropped.

reply to AMailer
I see it as well with HD channels. Even when I replay it with my DVR same result. My audio/video receiver shows no audio when it happens so it's not coming from my setup and the audio is not being sent by the digital box.
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reply to AMailer
Exseven is completely correct. There is currently severe audio dropouts with various HD channels all over the map over the last few days. They are working to fix it as we speak. It's happening to almost everyone at this point so until we know this is fixed if you call in this is the information you will get. No word on progress as of yet but it's a priority at this point and it is being communicated on down the line so any technical representative can confirm this for you if you are calling them tonight. For those of you having issues over the past year, that's not cool. I have an 6412 without dropouts have had it almost two years now. That needs to be looked at. Hope it helps...

reply to AMailer
Unfortunately, this has been an issue for more than the last few days.

I subscribed to Cogeco cable in September and have been experiencing it ever since. There is also a ton of users at DigitalHome who have been reporting these sound dropouts for a long time now.

The odd thing is, Shaw users, who use the same receivers as Cogeco, are experiencing the exact same audio dropout issues.

So my guess is that this is an issue with the receivers.

reply to AMailer
fwiw
6412 - drops audio on HD for awhile now, but getting worse lately

If its been happening for a while now AND people who use other services are experiencing the same issues with the same receivers- Isn't it highly likely (and logical) to assume it is the receivers?

If so...what could Cogeco possible be doing to "resolve" this issue other than get these receivers replaced by one that does not have this bug (if there is another Motorola HD/PVR receiver).

Worst part is, they are still providing the receivers...*sigh*. I had the non-pvr receiver for a couple of days and I did not notice any sound issues what-so-ever, only once I got the PVR box did this started to occur.

Sometimes it becomes terrible to the point where an entire minute is filled with continuous disruptions, lose half of the dialogue.