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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON | Re: [Burlington] Random sound disruptions with HD channels is it happening today at all? not yesterday or the past week... today  | |
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AMailer
Aaron DM
join:2004-04-03 | Re: [Burlington] Random sound disruptions with HD channels I just watched a show just now and it was working fine, no sound glitches nothing. Why was there some maintenance or something going on? | |
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MisterMom8
join:2004-09-08
Kingston, ON
| Im in Kingston and have noticed this as well, I thought like you it might be a cable or setup issue. There is no way I can tell when it going to happen, sometimes days go by and nothing then bam, one thing I will look at though is I think I have seen this on regular channels as well. For certain it all started when I got a digital box.
Regards,
Dan Gordon | |
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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON | should have been fixed as of this morning | |
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AMailer
Aaron DM
join:2004-04-03 | Re: [Burlington] Random sound disruptions with HD channels I'll reply back here if I notice it again, so far so good though!
Thanks,
Aaron | |
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AMailer
Aaron DM
join:2004-04-03
1 edit | Re: [Burlington] Random sound disruptions with HD channels Yep, I can confirm that this is still happening. Was just watching a movie in HD and the sound sudden "muted" for a second or two.
I have the same receiver as David_T.
Thanks,
Aaron | |
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| | wobbie15
join:2002-12-02
Oakville, ON
| Re: [Burlington] Random sound disruptions with HD channels I am in Oakville and I get the same sound drop-out for a second or two on the HD channels. It has been like that for about a year for me. It does not happen often, maybe once or twice an hour.
If I remember correctly, it was posted here about a year ago, the sound drop-out was an issue with the HD box. I have HD with PVR. | |
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David_T
TSI, here I am
join:2006-09-01
Oakville, ON | I have a DCT6200 (HD) receiver on another TV. I don't use it as much, but I have never experienced a sound dropout on it. | |
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casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
3 edits | I'm having the same issue in Waterdown with 2 different HD box's - 6208 & 6416
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/GSKill HZ's/8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000 | |
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conradforever
@bell.ca | I have the 6416, and my audio has been dropping out on the HD channels to in the last month, seems to be getting more frequently the past couple days | |
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Audio Drops
@teksavvy.com | I have the 6416, same thing is happening to me. Audio drops randomly for 3-5 seconds, on the HD stations, it happens the most on TMN-HD.
Even when I go back and replay it with the DVR, the exact same spot the audio is dropped. | |
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InFloW
join:2002-08-10
Fergus, ON
 ·Cogeco Cable
| I see it as well with HD channels. Even when I replay it with my DVR same result. My audio/video receiver shows no audio when it happens so it's not coming from my setup and the audio is not being sent by the digital box.
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»www.hawkhost.com/
»www.esportsea.com/ | |
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BettyPuddle
join:2008-01-29
Canada
 ·TELUS
| Exseven is completely correct. There is currently severe audio dropouts with various HD channels all over the map over the last few days. They are working to fix it as we speak. It's happening to almost everyone at this point so until we know this is fixed if you call in this is the information you will get. No word on progress as of yet but it's a priority at this point and it is being communicated on down the line so any technical representative can confirm this for you if you are calling them tonight. For those of you having issues over the past year, that's not cool. I have an 6412 without dropouts have had it almost two years now. That needs to be looked at. Hope it helps... | |
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MrPink
join:2003-08-15
Peterborough, ON | fwiw
6412 - drops audio on HD for awhile now, but getting worse lately | |
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David_T
TSI, here I am
join:2006-09-01
Oakville, ON | Chances are that if it is the receivers which are problematic (and they likely are) that the issue can be resolved via firmware update. | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | I have a Motorola 6416 HD/PVR and I get sound dropouts as well. | |
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casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
1 edit | Note my previous reference around my 6208 non PVR unit. I've had this issue for well over 3 years now or when the 6208 originally was released so closer to 4 years. Now both my 6208 & 6416 both do this daily. The original fix was reboot the box via unplugging the unit completely, let it cool down (even though I have ample room around both of them). That suggested fix, during discussion at digitalhome years ago was successful, if done every 1-2 months. This problem did however seem to go away over the last 6 months but has crept back as I have not shut them down in that time frame. These essentially are computers with what seems like crappy OS that need rebooting every once in a while. If you reboot and there are still issues within 20-30 days then that is something new. This issue is years old with the Motorola equipment.
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB | |
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AMailer
Aaron DM
join:2004-04-03 | Re: [Burlington] Random sound disruptions with HD channels Well I just got the unit, not even 30 days have past and I notice it, so it cannot be that :/ Definitely in need of a firmware update to fix it. | |
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| | casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
2 edits | Re: [Burlington] Random sound disruptions with HD channels don't rule it out, my first window 4 years ago was 15-20 days when the audio drop outs would start and that was immediately after the brand new 6208 came to my door, again this is not a new problem, it's 4 years old if not older. Firmware update would make sense if during the last 4 years there has been no firmware updates. Either way it's a major pain in the arse if you're watching an excellent Concert on HDNET and audio disappears all the time. I should start and have my REW program measuring audio output and start billing Cogeco back for the lost audio portions, lol yip grasping there aren't I 
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB | |
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conradforever
@bell.ca | I've been experencing fewer dropouts as of late, and the drop outs don't last as long either, around 1 second, vs. 3-4 seconds before. Hopefully soon it will be 0. | |
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Hamilton1
join:2007-10-28
Hamilton, ON
| I also have a 6416 and also experience sound dropouts as well, but I have also talked to friends on both Cogeco and Rogers and they also experience the same thing.
From what I've heard this is a common problem related to HD and the amount of bandwidth it requires but I couldn't tell you what's causing it.
It would also be interesting to hear if Satelite customers that have HD like Bell also experience the sound dropouts. | |
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| vdbleu
join:2001-12-07
St Catharines, ON
| Re: [Burlington] Random sound disruptions with HD channels Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem | |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON
| Re: [Burlington] Random sound disruptions with HD channels said by vdbleu  :Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem Really?
So why is it just the PVR boxes, you argument makes no sense | |
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| | | casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
| Re: [Burlington] Random sound disruptions with HD channels DrDog, although I'd like to request vdbleu to post the articles written that directly relate to audio drop out, I can understand the arguement. Also please take note it is not only the PVR box's. It just happens most of the users here are commenting on the 6416. I've had this issue come and go with the 6208 for over 4 years and over the last 3 or so months both my PVR & Non PVR exhibit the same audio drop out quite frequently, I will try and find the 3 year old thread on digital home I had going before the PVR was even out (excuse the timing if I'm off it's been way too long to pinpoint exact issue dates)
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB | |
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| | | | vdbleu
join:2001-12-07
St Catharines, ON
| Re: [Burlington] Random sound disruptions with HD channels Here's just one that was dealt with by CTV news last year. This is old news, cable co's have being doing this forever.
Nothing wrong with the boxes.
»www.ctv.ca/servlet/ArticleNews/s···ub=World
Its not just Cogeco - they all do it. Dispite what they say this affects both video and audio quality. | |
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| | | | | | Phorkster
Premium
join:2004-06-27
Windsor, ON | Re: [Burlington] Random sound disruptions with HD channels The fix is grab the stuff over the air. | |
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| | | | | | | MrPink
join:2003-08-15
Peterborough, ON | Re: [Burlington] Random sound disruptions with HD channels not all of us have that option... | |
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digitalfutur
Sees More Than Shown
Premium
join:2000-07-15
BurlingtonON
·Cogeco Cable
| The churn rate on HD PVR subscriptions must be quite high if this problem is widespread. Does it affect HD boxes without PVR as well?
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All that is necessary for the triumph of evil is that good men do nothing - Edmund Burke. "Walk the Talk". | |
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| | | casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
| Re: [Burlington] Random sound disruptions with HD channels digitalfutur, I previously mentioned my 6208 (been through 3 of them actually thinking it was the box somehow)has had issues for quite sometime.
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB | |
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MrPink
join:2003-08-15
Peterborough, ON | bump,
still ongoing
any resolution in the works? | |
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AMailer
Aaron DM
join:2004-04-03 | Re: [Burlington] Random sound disruptions with HD channels I think its getting worse now - nothing yet from Cogeco. Then again, this has been 'ongoing' for apparently years. | |
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| | leaky
Premium
join:2004-02-10
niagara | Re: [Burlington] Random sound disruptions with HD channels I just got the DCT 6416 and it happens all the freaking time on HD channels . It is starting to get very annoying  | |
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bigslick1979
join:2009-02-04
| Safe bet its a firmware issue. Mountaincable uses the same boxes 6200,6412 and 6416 but has different firmware and no audio drop outs. Cogeco did a firmware upgrade back in October I think but still problems with features like series recordings and search. Seems Cogeco isn't working hard to resolve this issue but they love asking us when we call in, "Have I resolved the reason for your call." | |
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[Burlington] Random sound disruptions with HD channels