David_T
TSI, here I am
join:2006-09-01
Oakville, ON | reply to AMailer
Re: [Burlington] Random sound disruptions with HD channels
Chances are that if it is the receivers which are problematic (and they likely are) that the issue can be resolved via firmware update. |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | reply to AMailer
I have a Motorola 6416 HD/PVR and I get sound dropouts as well. |
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casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
1 edit | reply to AMailer
Note my previous reference around my 6208 non PVR unit. I've had this issue for well over 3 years now or when the 6208 originally was released so closer to 4 years. Now both my 6208 & 6416 both do this daily. The original fix was reboot the box via unplugging the unit completely, let it cool down (even though I have ample room around both of them). That suggested fix, during discussion at digitalhome years ago was successful, if done every 1-2 months. This problem did however seem to go away over the last 6 months but has crept back as I have not shut them down in that time frame. These essentially are computers with what seems like crappy OS that need rebooting every once in a while. If you reboot and there are still issues within 20-30 days then that is something new. This issue is years old with the Motorola equipment.
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB |
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AMailer
Aaron DM
join:2004-04-03 | Well I just got the unit, not even 30 days have past and I notice it, so it cannot be that :/ Definitely in need of a firmware update to fix it. |
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casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
2 edits | don't rule it out, my first window 4 years ago was 15-20 days when the audio drop outs would start and that was immediately after the brand new 6208 came to my door, again this is not a new problem, it's 4 years old if not older. Firmware update would make sense if during the last 4 years there has been no firmware updates. Either way it's a major pain in the arse if you're watching an excellent Concert on HDNET and audio disappears all the time. I should start and have my REW program measuring audio output and start billing Cogeco back for the lost audio portions, lol yip grasping there aren't I 
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB |
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conradforever
@bell.ca | reply to AMailer
I've been experencing fewer dropouts as of late, and the drop outs don't last as long either, around 1 second, vs. 3-4 seconds before. Hopefully soon it will be 0. |
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MrShag
join:2006-07-09
Hamilton, ON
 ·TekSavvy Solutions..
 ·Cogeco Cable
·Mountain Cable
| reply to AMailer
I have both component and a HDMI cable. I notice that the tv takes a long time to get the signal through the HDMI cable.
I also notice that the box hiccups as well. I also noticed that while I was watching a SD version of Supernatural that was taped, the audio was slow. So much the octave went down by one.
Crazy. |
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Hamilton1
join:2007-10-28
Hamilton, ON
| reply to AMailer
I also have a 6416 and also experience sound dropouts as well, but I have also talked to friends on both Cogeco and Rogers and they also experience the same thing.
From what I've heard this is a common problem related to HD and the amount of bandwidth it requires but I couldn't tell you what's causing it.
It would also be interesting to hear if Satelite customers that have HD like Bell also experience the sound dropouts. |
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MrPink
join:2003-08-15
Peterborough, ON | reply to AMailer
bump,
still ongoing
any resolution in the works? |
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AMailer
Aaron DM
join:2004-04-03 | I think its getting worse now - nothing yet from Cogeco. Then again, this has been 'ongoing' for apparently years. |
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leaky
Premium
join:2004-02-10
niagara | I just got the DCT 6416 and it happens all the freaking time on HD channels . It is starting to get very annoying  |
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bigslick1979
join:2009-02-04
| reply to AMailer
Safe bet its a firmware issue. Mountaincable uses the same boxes 6200,6412 and 6416 but has different firmware and no audio drop outs. Cogeco did a firmware upgrade back in October I think but still problems with features like series recordings and search. Seems Cogeco isn't working hard to resolve this issue but they love asking us when we call in, "Have I resolved the reason for your call." |
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MrPink
join:2003-08-15
Peterborough, ON | reply to AMailer
would any cogeco employee care to provide an update on this pls? |
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Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON | reply to AMailer
Was at a friend's house and his audio was doing the same thing. Weird. Wouldn't buy into a service with such an obvious glitch going on. |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| reply to MrPink
said by MrPink  :would any cogeco employee care to provide an update on this pls? I know nothing about CATV but I'll forward off this thread and see if I can get an update.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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MrPink
join:2003-08-15
Peterborough, ON | ty krispy.... |
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vdbleu
join:2001-12-07
St Catharines, ON
| reply to Hamilton1
Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON
| said by vdbleu :Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem Really?
So why is it just the PVR boxes, you argument makes no sense |
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casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
| DrDog, although I'd like to request vdbleu to post the articles written that directly relate to audio drop out, I can understand the arguement. Also please take note it is not only the PVR box's. It just happens most of the users here are commenting on the 6416. I've had this issue come and go with the 6208 for over 4 years and over the last 3 or so months both my PVR & Non PVR exhibit the same audio drop out quite frequently, I will try and find the 3 year old thread on digital home I had going before the PVR was even out (excuse the timing if I'm off it's been way too long to pinpoint exact issue dates)
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Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB |
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vdbleu
join:2001-12-07
St Catharines, ON
| Here's just one that was dealt with by CTV news last year. This is old news, cable co's have being doing this forever.
Nothing wrong with the boxes.
»www.ctv.ca/servlet/ArticleNews/s···ub=World
Its not just Cogeco - they all do it. Dispite what they say this affects both video and audio quality. |
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