[Burlington] Random sound disruptions with HD channels in Cogeco http://www.dslreports.com/forum/r21735709 en Sun, 29 Nov 2009 02:06:03 EDT Sun, 29 Nov 2009 02:06:03 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23069440 Krispy : At this point we're considering the source based HD audio dropout issue resolved. Now that said, that doesn't mean every single Cogeco customer will never see another HD audio dropout (I wish) what this means is that at this point people still experiencing HD audio dropouts may have RF issues as root cause (versus source issues) and if that is the case we'll likely need a tech out your way to resolve.

So at this point I'd suggest we lock this thread and anyone experiencing dropouts either call in or start a new thread providing info on the relevant fields at »Have a problem? Read this before you post. -- maybe if I magically find time I'll update that to separate it into an 'Internet - have a problem...' and 'Cable TV - have a problem...' but for now I'm sure you guys can figure that out. If the source issue crops up again I'm sure we'll notice and we can start a new thread along those lines but at this point I'd rather not have people assuming this is still something we can fix without considering RF issues as it just wastes/frustrates your HD viewing time.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,23069440 Wed, 23 Sep 2009 11:49:17 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23065832 Phorkster : Still getting audio drop outs on various HD channels.]]> http://www.dslreports.com/forum/remark,23065832 Tue, 22 Sep 2009 18:35:07 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23065721 AMailer : I had recorded a movie, about 3 days ago I'd say, on CBC.

I had 1 audio drop out throughout the entire movie, so its not completely gone but reduced a lot.]]> http://www.dslreports.com/forum/remark,23065721 Tue, 22 Sep 2009 18:08:45 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23065435 exseven : ctv is having transmitter issues, as well chch just moved locations now that its all news and has been having issues as of late as well]]> http://www.dslreports.com/forum/remark,23065435 Tue, 22 Sep 2009 17:22:43 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23065394 MrPink : 710 ctvhd not there. picture just freezes from previous channel, no sound. intermittent.

audio drops are still happening, just less frequently.

HD channels suffer the most audio drops.

(OT- SpeedHD? huh? what channel, since when?)

(OT - when are we getting more HD channels?)]]> http://www.dslreports.com/forum/remark,23065394 Tue, 22 Sep 2009 17:15:30 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23064292 WarningU2 : Had problems this morning (6am) with all things channel 10 (CHCH NEWS).... audio and freezing. Whatever went into remission has started again.]]> http://www.dslreports.com/forum/remark,23064292 Tue, 22 Sep 2009 14:03:10 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23052441 Flynnt :
said by exseven See Profile :

If you are experiencing audio and video breakup then i would contact the call center for troubleshooting, or if you know how to check the dct diags for uncorrectable errors and the levels to the box for signal issues
I'm still having them with Speed HD. Not only is it dropping audio, the video will flicker to a black screen constantly for about 30 seconds.

In-Band Status shows a SNR of 34.5 dB and 0 uncorrectable errors.]]> http://www.dslreports.com/forum/remark,23052441 Sat, 19 Sep 2009 22:43:05 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23044576 AMailer : i believe its looking good so far!

I'm still keeping a watch for drop-outs, not only on HD channels but on SD as well.

So far I don't believe I've heard any - though I'm not sure if its just that I'm so used to the drop outs now :P
--

"Our enemies are innovative and resourceful, and so are we. They never stop thinking about new ways to harm our country and our people, and neither do we."
- Bushism]]> http://www.dslreports.com/forum/remark,23044576 Fri, 18 Sep 2009 10:30:33 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23024714 Last Parade : haven't had any dropouts since the move to PoCo. no matter though, Shaw Direct will still have my business as of September 26.]]> http://www.dslreports.com/forum/remark,23024714 Mon, 14 Sep 2009 23:37:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,23021049 WarningU2 : Yes it has been better this last week ... I came here to see if there had been a resolution and apparently there has been. Thank you Cogeco! ]]> http://www.dslreports.com/forum/remark,23021049 Mon, 14 Sep 2009 12:54:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22964970 exseven : update: issue should be fixed, if you are still experiencing the audio (only, and only on the HD channels) dropouts then i would advise to open a new ticket with the call center.

Personally i have not had the issue in a while with audio drop outs.

If you are experiencing audio and video breakup then i would contact the call center for troubleshooting, or if you know how to check the dct diags for uncorrectable errors and the levels to the box for signal issues]]> http://www.dslreports.com/forum/remark,22964970 Wed, 02 Sep 2009 18:47:42 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22964028 JVRudnick : Wow...tried on Sun nite to watch Entourage on HBO, and I think it was on 228 or some such # here in Waterdown....

and it never ever played for more than 2 to 3 secs...then black screen or BADLY pixelated...then played with audio late...then black screen etc etc.

couldn't watch the show! boy am I upset....but judging by ALL the other comments here, I'm not alone so I doubt it's my own setup or wiring here....

sigh...anyone know - Krispy? - when will this be addressed

???

Jim]]> http://www.dslreports.com/forum/remark,22964028 Wed, 02 Sep 2009 15:47:07 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22962863 AMailer : Hey exseven or Krispy

Any update on this?]]> http://www.dslreports.com/forum/remark,22962863 Wed, 02 Sep 2009 12:18:13 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22848830 casscarr2002 : The sound and now video is worsening of late, I'm now downloading the shows from the iNet and watching them form the HTPC's around the house instead of recording or watching live. Excellent progress yet again Cogeco :) Soon enough I won't need Cable service at all :) Save me a bundle !
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/18TB]]> http://www.dslreports.com/forum/remark,22848830 Tue, 11 Aug 2009 10:29:32 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22846011 JVRudnick : yeah...and my own favs are still "challenged!!" too.......

but thanks Krispy....muchly appreaciate the update -- NOT -- as much as a "by Sept" would'a made me feel.....

but at least the issue is still under review....

:-)

Jim]]> http://www.dslreports.com/forum/remark,22846011 Mon, 10 Aug 2009 18:47:35 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22840281 anon : Speed was completely unwatchable earlier today. Sound was cutting out every minute or so.

Not sure how much longer I can take this.]]> http://www.dslreports.com/forum/remark,22840281 Sun, 09 Aug 2009 16:41:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22838789 WarningU2 : Thanks for all the detailed updates Krispy and your offers of assistance. Really helps.

Issue still happening on every show for me now live and recorded about 3-6 times and hour. I've PM'd you my info.]]> http://www.dslreports.com/forum/remark,22838789 Sun, 09 Aug 2009 08:04:32 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22824542 AMailer : So, I'm not sure if this might be only me but recently the drops started becoming more frequent; And pretty much every time I watch a show on The Discovery (Standard/NON-HD ...) I get auto drop outs.]]> http://www.dslreports.com/forum/remark,22824542 Thu, 06 Aug 2009 11:29:12 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22779437 Phorkster : Thanks for the help Krispy, while its seldom said, it is truly appreciated.]]> http://www.dslreports.com/forum/remark,22779437 Tue, 28 Jul 2009 16:22:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22777806 Krispy :
said by JVRudnick See Profile :

So....answer is?

IE is there a timeline for this as yet? or just "we're still looking into it..."

There's still no definitive "This will be resolved on..." date yet but I'll ask again. At this point I believe we're still collecting info, working with our provider (aka: source) and discussing it at a high level - it's just one of those things that there isn't a flip-this-switch type of solution for. I feel your pain though, drives me crazy as well so I've been annoying those that are responsible for this issue on behalf of both BBR and myself and if I thought anything more could be done right now I'd either be doing it or annoying people into doing it so....
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22777806 Tue, 28 Jul 2009 11:55:30 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22777357 JVRudnick : So....answer is?

IE is there a timeline for this as yet? or just "we're still looking into it..."

Cause it still happens DAILY for us here....

:-(

Jim]]> http://www.dslreports.com/forum/remark,22777357 Tue, 28 Jul 2009 10:43:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22715794 jeisenberg :
said by Phorkster See Profile :

Had this post in the back of my mind today as I was watching FoxHD Detroit and National GeographicHD. Sound disruptions and video freezing and stuttering.
I can't speak to National Geographic, but for me (and as documented in other threads), FoxHD has always been a source of the worst picture/sound problems on HD.]]> http://www.dslreports.com/forum/remark,22715794 Thu, 16 Jul 2009 00:27:09 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22715645 Phorkster : I haven't really done a benchmark per se as of yet.. I rarely watch TV. But when I do it ALWAYS stutters, either video or sound.]]> http://www.dslreports.com/forum/remark,22715645 Wed, 15 Jul 2009 23:46:27 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22710487 Krispy :
said by Phorkster See Profile :

Had this post in the back of my mind today as I was watching FoxHD Detroit and National GeographicHD. Sound disruptions and video freezing and stuttering.
Was it just yesterday or have you kinda benchmarked and you're getting more then one of those per hour? If you've already benchmarked it PM me your cable modem mac and I'll take a look at RF.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22710487 Wed, 15 Jul 2009 08:12:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22709147 Phorkster : Had this post in the back of my mind today as I was watching FoxHD Detroit and National GeographicHD. Sound disruptions and video freezing and stuttering.]]> http://www.dslreports.com/forum/remark,22709147 Tue, 14 Jul 2009 22:05:50 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22706634 chdude3 : Thanks Krispy, I'll look into it.]]> http://www.dslreports.com/forum/remark,22706634 Tue, 14 Jul 2009 14:03:18 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22705596 Krispy :
said by Krispy See Profile :

said by chdude3 See Profile :

That's great, but I don't plan on paying ANOTHER $6 per month just to get DiscoveryHD to help troubleshoot problems with HD channels I'm ALREADY having problems with... :(
Like I said I know little about cable TV and I know even less about packages or billing so I'll ask if there's another HD channel that he'd recommend, I believe he just mentioned DiscoveryHD as that's a channel he's already benchmarked.
Ok spoke to the person that's more knowledgeable then I about this stuff and he said in addition to watching DiscoveryHD for an hour and monitoring for more then one audio drop per hour you could use, "HD CBS Detroit or ABC Detroit"

leaky See Profile I'll be touch soon but seems your issues are definitely RF related and it's more an area issue so not something a tech at your house could resolve so we're working on that and I will PM you shortly when I have further info.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22705596 Tue, 14 Jul 2009 11:14:35 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22683325 Krispy :
said by leaky See Profile :

Watched Discovery HD last night and the sound drop outs were constant ,about 8 in the hour.
From what I've been told that could well mean you have RF/signal issues - if you have internet service as well could you PM me your cable modem mac so I can take a look at your RF.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22683325 Thu, 09 Jul 2009 22:47:37 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22682451 leaky : Watched Discovery HD last night and the sound drop outs were constant ,about 8 in the hour.]]> http://www.dslreports.com/forum/remark,22682451 Thu, 09 Jul 2009 19:59:14 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22675037 Krispy :
said by chdude3 See Profile :

That's great, but I don't plan on paying ANOTHER $6 per month just to get DiscoveryHD to help troubleshoot problems with HD channels I'm ALREADY having problems with... :(
Like I said I know little about cable TV and I know even less about packages or billing so I'll ask if there's another HD channel that he'd recommend, I believe he just mentioned DiscoveryHD as that's a channel he's already benchmarked.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22675037 Wed, 08 Jul 2009 16:52:55 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22674901 chdude3 :
said by Krispy See Profile :

eople experiencing audio drops on HD channels should watch DiscoveryHD channel for an hour whenever they can
That's great, but I don't plan on paying ANOTHER $6 per month just to get DiscoveryHD to help troubleshoot problems with HD channels I'm ALREADY having problems with... :(]]> http://www.dslreports.com/forum/remark,22674901 Wed, 08 Jul 2009 16:30:12 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22674866 Last Parade :
said by David_T See Profile :

Just look south of the border, they're running on top notch FTTH networks with premium service and about 10X the amount of HD content we have here (literally), all for a fraction of the cost.
they also have 10X the amount of people.]]> http://www.dslreports.com/forum/remark,22674866 Wed, 08 Jul 2009 16:25:13 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22674555 Krispy : Ok, apologies for the delay but I didn't find the time on the 26th to post and then I was on vacation.

So basically the deal is that the aforementioned 'fix' mentioned way way back in this thread obviously didn't resolve all the issues with the situation so we're still aware of a source issue and working on collecting data and information to provide to our supplier, that said this is not an easy problem to document and resolve so unfortunately I have no ETA on a resolution right now. This issue remains a high priority to resolve and the priority is consistently rising as time goes on...I know that does nothing for those frustrated by the audio dropouts (me included) but figured I'd give you some details in case you were wondering.

I had a conversation with the person responsible for troubleshooting this issue today, he's extremely keen on resolving this issue is the best summary I can give so I can at least promise you this isn't an issue falling on deaf ears. It seems he's now getting the data he requires to identify source issues so we don't need specific answers from you guys anymore ergo I won't be posting a list of questions.

The issue at hand now is that we have some customers impacted by the known source issues and some customers experiencing RF/signal issues that are replicating and/or compounding source issues so we need to try and figure out who's impacted by source issues only and who's having RF/signal issues -- if it's source only then sending a tech to your home will do nothing however if it's RF/signal related then sending a tech may indeed resolve most, if not all, of your issues. To that end he's suggested the following to try and help sort out source from RF/signal issues,

quote:
People experiencing audio drops on HD channels should watch DiscoveryHD channel for an hour whenever they can, if they experience more then one audio drop per hour there's a good chance the issue is RF/signal related or it's adding to the source issue so we'd probably need to send someone out. If you're only experiencing one audio drop per hour on average odds are the issue you're experiencing is related to the source issue so sending out a tech will be rather pointless.


While this step doesn't solve the source issues it might help out a few of you who might be unnecessarily suffering so we figure it's worth mentioning. Also note that, to my knowledge, this isn't a standard process/question for official support if you call in so calling in and telling them how many drops on DiscoveryHD you get per hour may lead to confusion - they have their troubleshooting steps for this, I'm just not sure if this is one of them but we're working on that angle too but right now I just wanted to get some info out to you guys.

So that's my update, I'm not sure what you guys want to do with this info - do you want to post results at all? Do you want to post the results in this thread or a new thread? I figure I'll leave that up to you although I will say that posting info does help as various folks working on this are reading the posts so it might help them gauge impact or get some additional info. I'm also open to helping folks get help if it appears to be a RF/signal issue but, again, TV stuff isn't my forte.

Lastly this post/thread is about HD channels but we're interested if any of you are having audio dropout issues with SD channels...if so we'd appreciate if you can start a new thread (so we don't hijack the HD thread) detailing your issues.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22674555 Wed, 08 Jul 2009 15:29:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22652357 Comfrtbly :
said by MrPink See Profile :

i am considering calling and asking cogeco to reduce/rebate my account.
LOL good luck with that. I was credited with my HD access fee, and nothing else.]]> http://www.dslreports.com/forum/remark,22652357 Fri, 03 Jul 2009 23:40:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22649831 casscarr2002 : way too long......... I won't mention almost 4 years.....again.
I went the rebate route a few years ago, I guess I had more funds back then and didn't put up enough fight as I got nowhere.
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,22649831 Fri, 03 Jul 2009 13:29:45 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22649405 MrPink : had a service call last week. no issues found with hardware.

watching oceans 13 this morning. picture froze and no sound for ~30secs. when picture and sound came back all was fine for a minute or two then picture would stutter and sound would drop out. this was on the HD channel; with dolby digital.

regardless if this is a cogeco or feeder issue when can we expect this to be corrected. i am considering calling and asking cogeco to reduce/rebate my account.

it's a problem and needs correction, now.

this has been going on too long.... ]]> http://www.dslreports.com/forum/remark,22649405 Fri, 03 Jul 2009 11:50:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22618134 Comfrtbly : Cancelled my Cogeco service today. Goodbye to their horrid customer service, shitty tech support, and ridiculous price increases.]]> http://www.dslreports.com/forum/remark,22618134 Fri, 26 Jun 2009 20:46:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22614185 Krispy :
said by Hamilton1 See Profile :

Well I haven't seen Krispy post on this issue in quite sometime and it would appear Cogeco has nothing else to say on the matter as none of the other employee's are posting about it either so It looks like we as the customer are basically screwed.
Sorry, I've been busy and CATV stuff isn't my forte so falls down the priority list. That said I've been working with the folks that are responsible to create a short list of questions for those affected to answer so we can try and figure out who's having RF issues and who's having non-RF issues so we can figure this out. Hopefully I'll get time today to finalize that.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22614185 Fri, 26 Jun 2009 10:03:16 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22598842 Hamilton1 : If you read through the thread you will see some of the Cogeco employee's refer to the problem being at the source which is out of there control (oh the source is Rogers) and they say they can't do anything to fix the problem they need to wait for Rogers to fix it first.

Well I haven't seen Krispy post on this issue in quite sometime and it would appear Cogeco has nothing else to say on the matter as none of the other employee's are posting about it either so It looks like we as the customer are basically screwed.

I've already had a crappy day so I think I'll wait a few days till I call Cogeco and see if any of them have some type of an update.]]> http://www.dslreports.com/forum/remark,22598842 Tue, 23 Jun 2009 17:49:11 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22588797 Comfrtbly : Since May 14th, we have had 3 service calls to have this issue fixed. Each service call was with a different tech. 2 out of 3 had never heard of the problem. They have told us they fixed/changed every connection inside and out, and replaced my 6416. Yet I am still having sound dropouts on HD and SD channels. I have had enough of this bullsh!t. I expect this to be fixed around the same time they put men on Mars.

Currently looking at changing to Bell TV, Bell Phone, and Teksavvy for internet.]]> http://www.dslreports.com/forum/remark,22588797 Sun, 21 Jun 2009 22:06:47 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22458382 Comfrtbly : Better? My service has only gotten worse.]]> http://www.dslreports.com/forum/remark,22458382 Thu, 28 May 2009 13:51:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22457005 Hamilton1 : Well according to Krispy the problem lies at the "Source" which in this case is "Rogers" whom Cogeco gets their feed from. So until Rogers gets the problem fixed, we as the Cogeco customer are basically screwed!!!!

At the moment things do seem better than they were but dropouts are still occuring and it would be nice if we could get some type of update.]]> http://www.dslreports.com/forum/remark,22457005 Thu, 28 May 2009 09:55:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22455936 Comfrtbly : Well May 9th has come and gone, and still have audio drop-outs on HD and some SD channels. In fact we have had 2 different techs here in 2 days, but we continue to have problems.

WHEN THE HELL IS COGECO GOING TO PULL THEIR COLLECTIVE HEADS OUT OF THEIR ASSES, AND FIX THIS ALREADY.]]> http://www.dslreports.com/forum/remark,22455936 Thu, 28 May 2009 00:41:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22405128 Hamilton1 : From what I can see Cogeco needs to start leaning hard on Rogers AKA "The Source" or the people they get their feed through, so that this problem can be fixed in the short term.

If Rogers is going to give Cogeco the run around then maybe it's time for Cogeco to get the lawyers out and start putting some pressure on Rogers. Oh and in the meantime maybe Cogeco could start offing a decent rebate to their customers for the poor service.

Ya I know I'm dreaming!!! but sometimes it's nice to vent.]]> http://www.dslreports.com/forum/remark,22405128 Mon, 18 May 2009 09:17:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22404101 David_T : Ah, never get enough of that classic sarcasm.

How 'bout before you try and sound all smart you do a bit of research on the subject first? Just because you don't necessarily see others posting about the issues here on DSLR doesn't mean I'm the only one experiencing them.

Here, read up: »www.digitalhome.ca/forum/showthr···t=106135

And no I haven't had a tech come to look at my house. Why? Because all of our boxes are reporting a "Good" signal. All that tech would do is run a few tests on the line only to get the same results. He might swap a splitter here and there and change some cables, maybe even replace a receiver if he feels like it, but you know damn well that it's not an issue on our end - that things would be the exact same afterwards.

It's a waste of time, for both me and the tech.

And right now the only reason I think Cogeco sucks is because we're paying $110/mo for half-assed cable service. If ever the service starts working as it should and we get our money's worth, then I won't think it sucks anymore - but until then, yeah, it sucks - badly.

If we pay $110/mo for all of the added benefits that Digital Cable Television is suppose to provide us with, but don't receive the favor in return, why in the hell shouldn't I think the service sucks?

To make matters worse, we've been promised twice that this damn sound drop issue would be fixed and it still evidently is not.

We could change providers, but we're just going to get screwed over some new and exciting way. I'm tired of taking it up the ass. That's what everybody always does and thats why service here never progresses.

Just look south of the border, they're running on top notch FTTH networks with premium service and about 10X the amount of HD content we have here (literally), all for a fraction of the cost.]]> http://www.dslreports.com/forum/remark,22404101 Sun, 17 May 2009 23:33:29 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22401115 exseven : im sure it is, and thats why every single other person in the cogeco serviced area isnt reporting the same thing....

have you had a tech come look at your issues, or are you just going by the "i think cogeco sucks so it must be there end, never on my end" rule?]]> http://www.dslreports.com/forum/remark,22401115 Sun, 17 May 2009 06:00:09 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22399499 David_T : I'm not saying it's the same issue, but it is an issue and it needs to be fixed. I recorded Flashpoint on CBS West last night - same problem.

And it seems we were just a bit lucky with the audio drops these past few days, as we're getting them frequently again.

(And yes, our signal is perfect)]]> http://www.dslreports.com/forum/remark,22399499 Sat, 16 May 2009 18:39:05 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22399092 exseven : if the picture is freezing thats a different issue]]> http://www.dslreports.com/forum/remark,22399092 Sat, 16 May 2009 16:41:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22399010 AMailer : Drops are even occurring on SD channels, much much fewer than HD though.]]> http://www.dslreports.com/forum/remark,22399010 Sat, 16 May 2009 16:18:43 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22392430 David_T : I don't know what to think anymore. Things were starting to look better, but then I tried watching CSI:NY and Southland on the western CBS and NBC feeds tonight, no freaking way - no freaking how.

The picture was freezing up and audio losing sync several times per minute. I don't know who's end this problem was on, but it doesn't matter at this point. Fact is it would have been fine if I was watching OTA for free.

Cogeco needs to get this crap fixed up. The service does not justify the cost.]]> http://www.dslreports.com/forum/remark,22392430 Fri, 15 May 2009 02:37:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22391047 InFloW : Had a few audio drop outs watching House last night on showcase. I'm sure prison break tomorrow will have a few as well. It's not too bad maybe one or two per hour but still annoying. Now fox west I don't even waste my time with that. I forgot to record a show and tried to use fox west later to record it and every 20 seconds it had an audio drop out.]]> http://www.dslreports.com/forum/remark,22391047 Thu, 14 May 2009 20:12:01 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22390467 Hamilton1 : I'm still getting them, but they are less frequent and they don't last as long as they use too.]]> http://www.dslreports.com/forum/remark,22390467 Thu, 14 May 2009 18:06:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22383150 Krispy :
said by alamarco See Profile :

I had a ton of problems on my Simpsons recording. Missed the 9:00 show so recorded the one from FOX West and there were a ton of audio blips.

My guess is it's now a FOX problem because when I watch Hockey Central @ Noon on Sportsnet HD I no longer get audio blips.
For what it's worth the 9PM Simpsons on Sunday night was fine in HD, I recorded it and just watched it last night and no drops.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22383150 Wed, 13 May 2009 14:02:53 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22382883 alamarco : I had a ton of problems on my Simpsons recording. Missed the 9:00 show so recorded the one from FOX West and there were a ton of audio blips.

My guess is it's now a FOX problem because when I watch Hockey Central @ Noon on Sportsnet HD I no longer get audio blips.]]> http://www.dslreports.com/forum/remark,22382883 Wed, 13 May 2009 13:11:11 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22382871 David_T : I had a ~2 second drop on my recording of Two and a Half Men from Monday.]]> http://www.dslreports.com/forum/remark,22382871 Wed, 13 May 2009 13:08:37 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22382768 Krispy : Yeah I'm still getting them too so I'll see if I can get a new update. As I stated earlier the fault is not on Cogeco equipment or network so the most we can do is yell and threaten (which I'm sure we are) but unfortunately we can't lay hands on equipment to resolve...I'm not saying that as an excuse or anything, just letting you know what's going on.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22382768 Wed, 13 May 2009 12:47:19 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22382684 AMailer : I am still having drops. Maybe not as frequently as before, but there are still drops. Was watching a recorded CSI NY on CTV had 1 or 2 drops.]]> http://www.dslreports.com/forum/remark,22382684 Wed, 13 May 2009 12:29:26 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22376014 katmeef :
said by David_T See Profile :

I haven't bothered calling in because I don't think it's a Cogeco specific issue. I seem to remember it being relatively the same when we were with Bell, though I didn't watch it as often then. It's also just a pain in the arse always seeing all these adverts on the channel about their shows airing in HD... and not being able to watch them :uhh:

The problems on Spike are especially noticeable when there's darker pictures on the screen (I tend to watch CSI on Spike all the time, so that's pretty well always), you can really see the green horizontal bands.

As for the power bar, just put a piece of electrical tape over the light :D
Never hurts to call in though, it helps to track customer impact (regardless of where the fault lies).

With my new power bar grounding through the coax, I can now touch my HD receiver or desktop PC without getting a crazy shock.. I've been bitching about these shocks for at least 5 years to the landlord, went through 3-4 PC power supplies in as much time too. :) Bonus!!]]> http://www.dslreports.com/forum/remark,22376014 Tue, 12 May 2009 09:18:22 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22375089 David_T :
said by katmeef See Profile :

My fingers are still crossed! I had a one second drop tonight, but it was on SD and I'm pretty sure it was due to slightly loosening the COAX while mucking about with the 5.1 receiver today, tightened everything up fingertight and all is well so far

Offtopics: I can see if I can find anything out about SpikeHD when on *ugh dayshift Thursday and Friday. Have you called into complain about the SD? I don't watch that station in my daily Stargate viewings, however will try to keep an eye on it from work.

While putting in 5.1, I also put in a power bar with Coax protection. VOD / HSI is working ok, but I'm still uneasy about running the main coax line through a power bar.. However, my apt. has no 3 prong outlets, and plugging in the coax was the only way to make the 'ungrounded' alarm light go off on the bar (but only works if plugged in one direction. if i turn it over in the wall outlet, then the grounded light will never go out. I guess it's 'out of phase' when plugged in the other way, ...explains the shocks for last 5 years...) :uhh:
I haven't bothered calling in because I don't think it's a Cogeco specific issue. I seem to remember it being relatively the same when we were with Bell, though I didn't watch it as often then. It's also just a pain in the arse always seeing all these adverts on the channel about their shows airing in HD... and not being able to watch them :uhh:

The problems on Spike are especially noticeable when there's darker pictures on the screen (I tend to watch CSI on Spike all the time, so that's pretty well always), you can really see the green horizontal bands.

As for the power bar, just put a piece of electrical tape over the light :D]]> http://www.dslreports.com/forum/remark,22375089 Tue, 12 May 2009 00:47:56 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22374884 katmeef :
said by David_T See Profile :

I didn't notice a single dropout during House in HD tonight. I've yet to watch my recording of Two and a Half Men HD, but I'll report back on it later.

(Off topic: Any word on getting Spike HD anytime soon? Spike's SD feed is just... abysmal. It is horribly pixelated, it always has faded green bands across the picture and it is very washed out. No other channel is like that)
My fingers are still crossed! I had a one second drop tonight, but it was on SD and I'm pretty sure it was due to slightly loosening the COAX while mucking about with the 5.1 receiver today, tightened everything up fingertight and all is well so far

Offtopics: I can see if I can find anything out about SpikeHD when on *ugh dayshift Thursday and Friday. Have you called into complain about the SD? I don't watch that station in my daily Stargate viewings, however will try to keep an eye on it from work.

While putting in 5.1, I also put in a power bar with Coax protection. VOD / HSI is working ok, but I'm still uneasy about running the main coax line through a power bar.. However, my apt. has no 3 prong outlets, and plugging in the coax was the only way to make the 'ungrounded' alarm light go off on the bar (but only works if plugged in one direction. if i turn it over in the wall outlet, then the grounded light will never go out. I guess it's 'out of phase' when plugged in the other way, ...explains the shocks for last 5 years...) :uhh:]]> http://www.dslreports.com/forum/remark,22374884 Mon, 11 May 2009 23:44:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22374805 AMailer : Yeah, I want Spike HD as well, however form what I can tell- its not even available in Canada let alone Cogeco.

I haven't really checked for audio dropouts, though I am pretty sure I am still experiencing them- think I am just getting used to them now. However, I don't believe I had any during 24.]]> http://www.dslreports.com/forum/remark,22374805 Mon, 11 May 2009 23:28:46 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22374736 David_T : I didn't notice a single dropout during House in HD tonight. I've yet to watch my recording of Two and a Half Men HD, but I'll report back on it later.

(Off topic: Any word on getting Spike HD anytime soon? Spike's SD feed is just... abysmal. It is horribly pixelated, it always has faded green bands across the picture and it is very washed out. No other channel is like that)]]> http://www.dslreports.com/forum/remark,22374736 Mon, 11 May 2009 23:12:50 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22364661 katmeef :
said by Hamilton1 See Profile :

Sorry Matt I'm out tonight but I did watch the players Golf today on NBCHD and there were no dropouts.
No prob, I'm glad there were no dropouts on your Golf. :) I'll be keeping a close eye on the HD stations throughout the weekend, if anyone is having issues hopefully i'll see the posts and can check here at the same time.

btw: if there's like only 1 drop per hour long show (ie very infrequent), it could be caused by another issue outside that which was already investigated: maybe a problem with the broadcast itself, or anywhere else in between the station and your home. The 'known issue' was much more frequent (and annoying) as I recall.

With everything going digital, gone are the days of a slightly snowy picture... audio/video breakups and black screens are what the future holds in way of experiencing signal issues (IMO) :)]]> http://www.dslreports.com/forum/remark,22364661 Sat, 09 May 2009 18:28:03 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22364498 Hamilton1 : Sorry Matt I'm out tonight but I did watch the players Golf today on NBCHD and there were no dropouts.]]> http://www.dslreports.com/forum/remark,22364498 Sat, 09 May 2009 17:38:14 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22364110 katmeef :
said by Hamilton1 See Profile :

I had 4 audio dropouts yesterday, 2 happened while watching Prison Break on FoxHD and the other 2 occurred earlier in the day on CBCHD while watching Corrie.
Hamilton1, if ok with you can we watch something tonight at the same time to see if I can catch it from the office? I start at 6, let me know what show you will be watching and the station please.

Thanks,
Matt]]> http://www.dslreports.com/forum/remark,22364110 Sat, 09 May 2009 15:38:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22362917 Hamilton1 : I had 4 audio dropouts yesterday, 2 happened while watching Prison Break on FoxHD and the other 2 occurred earlier in the day on CBCHD while watching Corrie.]]> http://www.dslreports.com/forum/remark,22362917 Sat, 09 May 2009 09:15:58 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22362482 katmeef : Been watching all night, no drops in audio that I've heard. Anyone having issues presently, and on which station?]]> http://www.dslreports.com/forum/remark,22362482 Sat, 09 May 2009 03:07:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22361702 David_T : Nothing on of interest at 10PM, but I had one audio drop in Flashpoint HD tonight.

(That I know of anyways. I started watching late and skipped over all the commercials)]]> http://www.dslreports.com/forum/remark,22361702 Fri, 08 May 2009 22:15:30 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22361477 katmeef : As far as I can tell, it was marked resolved on the 6th.

I haven't heard one drop on the CBC Playoffs tonight, nor did I have any issues with my American Idol this week.

If you plan on watching anything on HD at 10pm, let me know and I'll throw that channel up here to see if I have the problem at the same times as you (If the problem which was being investigated persists, I will have it here when you do).]]> http://www.dslreports.com/forum/remark,22361477 Fri, 08 May 2009 21:24:13 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22361420 David_T :
said by katmeef See Profile :

From what I understand the issue should be resolved. I haven't heard any drops on HD channels in the last few days myself.

If the problem persists for you, there could be individual signal issues.. possibly a service call will be needed, you might want to check signal levels as alluded to previously, and/or phone the call center.
I have been noticing audio drops in the last few days, and it seems I'm not the only one.

When was the the issue supposedly resolved?

And once again, my signal is perfectly fine.

Edit: Yep. Audio drops in our recording of Ghost Whisperer from an hour ago.]]> http://www.dslreports.com/forum/remark,22361420 Fri, 08 May 2009 21:09:43 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22361350 katmeef : From what I understand the issue should be resolved. I haven't heard any drops on HD channels in the last few days myself.

If the problem persists for you, there could be individual signal issues.. possibly a service call will be needed, you might want to check signal levels as alluded to previously, and/or phone the call center.]]> http://www.dslreports.com/forum/remark,22361350 Fri, 08 May 2009 20:51:51 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22358872 katmeef :
said by David_T See Profile :

So I'll take it by your post that the "fix" has already been implemented then.
I'm not saying anything, not back at work from vacation yet :) ]]> http://www.dslreports.com/forum/remark,22358872 Fri, 08 May 2009 12:11:46 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22358861 Hamilton1 : I'm still getting anywhere from 5 to 10 audio dropouts everyday on my HD channels.]]> http://www.dslreports.com/forum/remark,22358861 Fri, 08 May 2009 12:10:09 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22358785 David_T :
said by katmeef See Profile :

Have you had any drops recently? ;)
Yes? A lot, still. I was watching CSI and Southland on CTV HD yesterday and the sound was cutting out every 5 minutes.

So I'll take it by your post that the "fix" has already been implemented then.]]> http://www.dslreports.com/forum/remark,22358785 Fri, 08 May 2009 11:56:04 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22358158 katmeef : have you checked your signal leaky?
»HDTV Signal]]> http://www.dslreports.com/forum/remark,22358158 Fri, 08 May 2009 09:47:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22357973 leaky : All the time here in Fort Erie]]> http://www.dslreports.com/forum/remark,22357973 Fri, 08 May 2009 09:02:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22357784 katmeef : Have you had any drops recently? ;)]]> http://www.dslreports.com/forum/remark,22357784 Fri, 08 May 2009 07:57:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22357115 David_T : One more day ;)]]> http://www.dslreports.com/forum/remark,22357115 Fri, 08 May 2009 00:00:47 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22302037 katmeef :
said by Hamilton1 See Profile :

Correct me if I'm wrong but you get your signal(aka The Source)from "Rogers" so are they the ones that are going to be providing the fix?
I can't say who the source in question is.
*edit* sorry I am being so vague but sometimes that's how I roll.. ;)]]> http://www.dslreports.com/forum/remark,22302037 Mon, 27 Apr 2009 11:28:18 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22301836 Hamilton1 : Correct me if I'm wrong but you get your signal(aka The Source)from "Rogers" so are they the ones that are going to be providing the fix?

Considering this issue happens with Rogers, Comcast and Bell and many other cable and Satelite providers in both the US and Canada how is this just a Rogers problem? and from what I've read in other forums many people in the States still have this problem.

Well last night I only had 4 audio dropouts which is better than It has been, but I hope after May 9th that you guys can offer something better than $2.00 for compensation for a 3 month period.]]> http://www.dslreports.com/forum/remark,22301836 Mon, 27 Apr 2009 10:45:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22298494 katmeef :
said by David_T See Profile :

The fact that they still won't disclose any details on the problem it self tells me this is nothing more than a tactic to get us to stop complaining - Something that ain't gonna happen.
As mentioned by Krispy, it's a problem with the source (our feed) that's causing this issue. We've escalated to our feed and they are implementing a solution.

*edit* I do not feel it's appropriate to state the source in question in this thread, therefore I cannot provide further details.]]> http://www.dslreports.com/forum/remark,22298494 Sun, 26 Apr 2009 14:30:38 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22298444 David_T : I'll believe it when I see it.

The fact that they still won't disclose any details on the problem it self tells me this is nothing more than a tactic to get us to stop complaining - Something that ain't gonna happen.

If this has nothing to do with Cogeco, then you should have no problem telling us what the problem is, because we can't blame you for it then, right?]]> http://www.dslreports.com/forum/remark,22298444 Sun, 26 Apr 2009 14:18:39 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22296616 casscarr2002 : I heard May 9th as well....... but what year ..2012?
Over 4 years in the making Cogeco, fantastic response :)]]> http://www.dslreports.com/forum/remark,22296616 Sat, 25 Apr 2009 23:34:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22281297 chdude3 : Krispy and DrDog, thanks for the answers. Your information/input is appreciated. I'll keep my fingers crossed that this is resolved in early May.]]> http://www.dslreports.com/forum/remark,22281297 Wed, 22 Apr 2009 20:44:20 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22280773 DrDog : may 9 is the date I heard as well]]> http://www.dslreports.com/forum/remark,22280773 Wed, 22 Apr 2009 18:58:37 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22280531 Krispy : So I got a little more info on this today, the problem was identified and it is outside the Cogeco network (aka: our feed) and we have been given a date around the beginning of May (5th or 9th, I can't recall the exact date) when it should be resolved but, of course, this is outside our control so we'll have to wait and see.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22280531 Wed, 22 Apr 2009 18:08:39 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22274381 Hamilton1 :
said by exseven See Profile :

CBC was having source issues today, not releated
Really 5 audio dropouts in the first 10 minutes and that's not related to the ongoing problem?... Gee well maybe you would be kind enough to explain what the problem was other than your vague explanation.]]> http://www.dslreports.com/forum/remark,22274381 Tue, 21 Apr 2009 18:17:18 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22274271 exseven : CBC was having source issues today, not releated]]> http://www.dslreports.com/forum/remark,22274271 Tue, 21 Apr 2009 17:59:21 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22274162 Hamilton1 : Well I just started to watch a program I recorded on my PVR on CBCHD and within the first 10 minutes there were 5 audio dropouts and then when I reached the 15 minute mark I got a black screen and it stayed that way till the end of the half hour recording.

I phoned Tech Support and explained the issue, and they said they were aware of the problem but couldn't offer any explanation of what it is, but they did tell me it should be fixed by May 9th.

So lets see, I pay almost $120 a month for standard internet and cable and the best they could do is offer me $2.00 compensation for all the audio dropouts I've had for the last 3 months. (right now I'm livid so I don't want to say to much but Cogeco you just plain suck!!!!)]]> http://www.dslreports.com/forum/remark,22274162 Tue, 21 Apr 2009 17:40:00 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22271242 Hamilton1 :
said by exseven See Profile :

source has found the fault and is working on putting a resolution in place which should be completed in the coming weeks
I don't suppose you have a better answer than "the coming weeks".... as this could mean May, June, July or even further than that.

If you guys know what the problem is why can't you let the customer in on it, and let us know what steps your taking to fix it.

Last night was again pretty bad with audio dropouts on Fox, ABC, CBC and even PBS (All HD). I can't remember a night where I didn't have at least 1 dropout, and now most nights I get between 5 to 10. If anything the problem has gotten worse in the last 2 months and at this point if it continues I'm going to phone in and ask for a rebate as this just plain sucks.]]> http://www.dslreports.com/forum/remark,22271242 Tue, 21 Apr 2009 09:21:29 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22268811 anon : I've been having this problem for some time in Welland. When I called Cogeco, they said that they were aware of the problem and were currently working on fixing it. That was a couple of months ago.]]> http://www.dslreports.com/forum/remark,22268811 Mon, 20 Apr 2009 20:57:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22267237 chdude3 : I happened to have CBCHD on while mucking around with our terminal Sunday evening, and sadly I experienced these drops. First time since we connected the HD a week ago, but then we haven't watched a whole lot as yet.

Sound would drop only briefly, but every few minutes it would happen. WOW that's annoying!]]> http://www.dslreports.com/forum/remark,22267237 Mon, 20 Apr 2009 15:35:25 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22265119 JVRudnick : is this a current comment?

"...putting a resolution in place which should be completed in the coming weeks..."

is there a timeline here for this?

I LOVE Rescue Me and watching Michael Fox 'stutter' as a result of Cogeco, was NOT fun!

Jim]]> http://www.dslreports.com/forum/remark,22265119 Mon, 20 Apr 2009 09:22:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22265078 exseven : Jim, look up]]> http://www.dslreports.com/forum/remark,22265078 Mon, 20 Apr 2009 09:10:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22265064 JVRudnick : read this post a week or two ago, and thought that at the least, I've not experienced same...

till last nite. watched the new Resue Me on Showcase HD, and yup, hiccups and audio/outs....

haven't found an answer here as yet either, could someone offer...what is C doing about this and is there a "fix" in the works at what timline?

???

Jim]]> http://www.dslreports.com/forum/remark,22265064 Mon, 20 Apr 2009 09:06:45 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22255131 katmeef :
said by Hamilton1 See Profile :

Cable works on Frequencies and so does the DECT6.0 phones and sometimes there can be incompatibilities between the two. In my friends case his SD CNN channel used the same frequency and when the phone or base was near the DVR it caused interference with that one channel.
A weird issue, but certainly not outside the realm of possibility. Shared frequencies right.. I bet a 2Ghz phone would not have caused such issue for your friend :) ]]> http://www.dslreports.com/forum/remark,22255131 Fri, 17 Apr 2009 19:32:04 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22254727 Hamilton1 :
said by David_T See Profile :

We do have a DECT6.0 phone in the same room, but the issue went away a couple of days ago anyways. (How on earth would a D6.0 phone interfere with Cable anyways?
Cable works on Frequencies and so does the DECT6.0 phones and sometimes there can be incompatibilities between the two. In my friends case his SD CNN channel used the same frequency and when the phone or base was near the DVR it caused interference with that one channel.

As soon as the base and phone were out of the room that channel came in fine and the problem was resolved.

Now in your case it doesn't sound like this was the issue considering you say it's fine now, so It must have been something else.]]> http://www.dslreports.com/forum/remark,22254727 Fri, 17 Apr 2009 17:58:13 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22249277 exseven : i did say it was fixed then, as something was attempted and was thought to be a resolution. not all issues get fixed the first time around, especially when they are intermittant... try something you think might be causing it and go from there

i cant expand on the fault other than what i posted above, its not a fault of the DCT's]]> http://www.dslreports.com/forum/remark,22249277 Thu, 16 Apr 2009 20:01:41 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22249244 David_T : Can you expand on what the "fault" is though?

Is it network side or is it a problem with the receivers? What is the "resolution"?

You have to be able to share more than that with us. Not that I don't trust you or anything, it's just that you said this was fixed the day this thread was started.]]> http://www.dslreports.com/forum/remark,22249244 Thu, 16 Apr 2009 19:54:50 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22249229 exseven : anyone you can contact should give you the following update (since i was the one who updated the alert for them last "feeding these guys that same repeated answer")

source has found the fault and is working on putting a resolution in place which should be completed in the coming weeks]]> http://www.dslreports.com/forum/remark,22249229 Thu, 16 Apr 2009 19:52:15 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22249201 AMailer : Basically these guys know nothing. At least, anyone customers can contact know nothing. For all we know, Cogeco is doing nothing and is just feeding these guys that same repeated answer (which in turn they repeat it to us) just to make everyone stfu.]]> http://www.dslreports.com/forum/remark,22249201 Thu, 16 Apr 2009 19:47:38 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22249176 David_T : We do have a DECT6.0 phone in the same room, but the issue went away a couple of days ago anyways. (How on earth would a D6.0 phone interfere with Cable anyways?)

I agree with both the above posters though. Yeah, it's nice to know Cogeco is working on it, but I would greatly appreciate a proper statement from Cogeco explaining what the problem is and how you're working on fixing it. We keep getting the same response, "it's a top priority issue".

What is the issue???? If you're working on it, you must know what's causing it by now.]]> http://www.dslreports.com/forum/remark,22249176 Thu, 16 Apr 2009 19:42:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22245691 Hamilton1 :
said by David_T See Profile :

Katmeef, my signal is fine. And like I said, TMN HD is the only channel this happens on.
Do you have a Dec6.0 Cordless phone in the same room as your PVR? The reason I ask is my friend had the same type of problem and in the end it was tracked back to the phone.

I myself am still getting the dropped audio... (had it on Bones last night a few times and also on the Jays game)

Edit: Wow Today has been really bad with audio dropouts all day long and on 5 or 6 different HD Channels!!!!!

I hope they are working on this problem and an update would be appreciated.]]> http://www.dslreports.com/forum/remark,22245691 Thu, 16 Apr 2009 10:12:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22243656 Comfrtbly : Enough is enough already, when the hell are we going to get a satisfactory answer on when we can expect this issue to be fixed. I'm giving Cogeco one more month, then I'll be looking elsewhere for my TV fix.]]> http://www.dslreports.com/forum/remark,22243656 Wed, 15 Apr 2009 21:50:39 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22226757 katmeef :
said by David_T See Profile :

Katmeef, my signal is fine. And like I said, TMN HD is the only channel this happens on.
there could be an impediment to your home affecting the frequency where TMNHD is transmitted, which may not impact other stations you frequently watch.

video freezing is not part of the 'Random sound disruptions with HD channels' which is being investigated.]]> http://www.dslreports.com/forum/remark,22226757 Sun, 12 Apr 2009 23:59:10 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22226626 David_T : Katmeef, my signal is fine. And like I said, TMN HD is the only channel this happens on.]]> http://www.dslreports.com/forum/remark,22226626 Sun, 12 Apr 2009 23:19:33 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22226531 katmeef :
said by David_T See Profile :

These last few days, watching any movie on TMN HD, both the sound keeps dropping frequently AND the video keeps freezing. It happens almost every 30 seconds, making the movies near unwatchable.
Picture freezing in conjunction with audio drops sounds more like a RF problem to me, plz see »HDTV Signal for more info. ]]> http://www.dslreports.com/forum/remark,22226531 Sun, 12 Apr 2009 22:52:07 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22226190 David_T : Has anyone been having issues with TMN HD recently?

These last few days, watching any movie on TMN HD, both the sound keeps dropping frequently AND the video keeps freezing. It happens almost every 30 seconds, making the movies near unwatchable.

This is the only channel that is having video freezes for me. For a service who's price just got hiked an extra $2/mo, I sure don't notice any increase in quality.

One step closer to the edge...]]> http://www.dslreports.com/forum/remark,22226190 Sun, 12 Apr 2009 21:28:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22222418 casscarr2002 : You missed the part of the sentence that stated "or just get rid of it altogether" funny how people always miss portions of a comment online. I can do without cable altogether but like the HD content. I gotta say that katmeef is about the best nick I've seen online in years !
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,22222418 Sat, 11 Apr 2009 21:26:10 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22221111 alamarco : katmeef, there was no picture freezing, just audio. ]]> http://www.dslreports.com/forum/remark,22221111 Sat, 11 Apr 2009 15:34:46 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22220785 exseven : again if you have freezing picture check your inband rf levels on the channels it happens too, when its happening.

freezing picture is not part of audio drop out issue]]> http://www.dslreports.com/forum/remark,22220785 Sat, 11 Apr 2009 13:58:11 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22219915 Hamilton1 :
said by casscarr2002 See Profile :

Maybe it's just time to turf Cogeco and go with a dependable Satellite company....or just get rid of it altogether :)
All the major cable and satellite providers are having the same problem both here and in the US, so dumping Cogeco isn't going to fix the problem.]]> http://www.dslreports.com/forum/remark,22219915 Sat, 11 Apr 2009 09:46:24 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22218421 casscarr2002 : Yes this is terrible lately, I'm experiencing this audio crap and picture freezing on random channels both High Definition as well as on a 6208 & 6414 box, although as I've mentioned previously, I've experienced this audio drop out randomly over the last 4 years with 3-4 6208's before the PVR's were out. Maybe it's just time to turf Cogeco and go with a dependable Satellite company....or just get rid of it altogether :)
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,22218421 Fri, 10 Apr 2009 21:49:56 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22216850 katmeef :
said by alamarco See Profile :

Ugh, this is getting worse and worse. Watching Price is Right right now on 726 (CBSW) and it happened like 5 times in a row barely letting me here anything except a noise every 5 seconds for the past minute.

This is so terrible.
Sounds like you might be having a RF problem on top of what is being investigated with random sound drops. please see »HDTV Signal for more info

*edit(s)* i'll get this post right one of these times...]]> http://www.dslreports.com/forum/remark,22216850 Fri, 10 Apr 2009 16:44:17 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22215860 alamarco : Ugh, this is getting worse and worse. Watching Price is Right right now on 726 (CBSW) and it happened like 5 times in a row barely letting me here anything except a noise every 5 seconds for the past minute.

This is so terrible.]]> http://www.dslreports.com/forum/remark,22215860 Fri, 10 Apr 2009 13:47:11 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22189601 casscarr2002 : jeisenberg, funny you mention fox, nothing but absolute garbage video and audio wise from all fox channels at my house over the last week, the wife even gets frustrated !]]> http://www.dslreports.com/forum/remark,22189601 Sun, 05 Apr 2009 22:43:27 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22187954 jeisenberg : I mentioned in an earlier post that I thought the problems were worse with FOX-originated programming. I found another thread: »[DVR] Tiling, Freezing and audio drop outs during Fox syndicated which appears to support this observation and seems to point at a possible cause / solution.]]> http://www.dslreports.com/forum/remark,22187954 Sun, 05 Apr 2009 16:28:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22187843 David_T : Regardless if this is an issue with all Cable and Satellite operators, Cogeco seems to have it far worse. I was with Bell before Cogeco, and while I did have this issue, it was one or twice a week. Now it's once or twice every 10 minutes on Cogeco.]]> http://www.dslreports.com/forum/remark,22187843 Sun, 05 Apr 2009 16:05:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22186398 Hamilton1 : This problem has been around for years and effects not only Cogeco, but all the other Cable and Satellite providers, oh and it's not just the Motorola boxes that are the problem as my friends sientific atlantic explorer also does the same exact thing.

Not to sound ungrateful for the update Krispy, but if this has been going on for years, I doubt that it's going to get fixed anytime soon. (hope i'm wrong)]]> http://www.dslreports.com/forum/remark,22186398 Sun, 05 Apr 2009 09:21:26 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22182549 exseven : its not a digital box issue, resetting your DCT to resolve this is just a coincidence. If you see anagy100's post you can see where im going with that.

Phorkster, if you have internet issues make your own thread...]]> http://www.dslreports.com/forum/remark,22182549 Sat, 04 Apr 2009 11:49:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22182116 casscarr2002 : I've powercycled the units a few times here and there over the last 4 years with some success, sometimes it works, sometimes it doesn't. Typical of the "Reboot your machine" service desk first response :p
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,22182116 Sat, 04 Apr 2009 09:46:25 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22181953 Phorkster : Is it being worked on much like the internet issues? Perhaps we should stop paying a portion of our bill until it is fixed? You pay good money for an HD tv. You pay a lot more money for DigitalCable + Channels that you can get over the air for free (atleast in Windsor).]]> http://www.dslreports.com/forum/remark,22181953 Sat, 04 Apr 2009 08:36:04 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22181222 anagy100 :
said by EvoMaStA See Profile :

I'm in burlington also, is this area the only place affected?
Also happens with Shaw and Delta Cable in B.C. (DCT 6416). HD Channels. For some reason effecting FOX HD the most.]]> http://www.dslreports.com/forum/remark,22181222 Sat, 04 Apr 2009 00:39:09 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22178250 exseven : I just got an update and the issue is still being actively worked on, and as krispy said it is getting a lot of attention]]> http://www.dslreports.com/forum/remark,22178250 Fri, 03 Apr 2009 15:27:07 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22178043 Krispy :
said by AMailer See Profile :

exseven any update from Cogeco or is this completely being ignored?
This definitely isn't being ignored. While cable TV stuff is out of my realm I did do some investigating for this thread and then added in my two cents on a personal level when I experienced it and while I can't really go into detail (plus I'd probably screw something up and confuse everyone more!) I will just say it's a complex issue that is getting alot of attention.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22178043 Fri, 03 Apr 2009 14:55:10 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22173050 David_T : They overloaded their copper and thought they could get away with it, that's what.]]> http://www.dslreports.com/forum/remark,22173050 Thu, 02 Apr 2009 18:44:42 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22161921 chdude3 : Uh oh... I had never read this thread until now, because tonight on our plain old DCT1800 cable box we experienced a few sound dropouts and some video noise. I *JUST* purchased a DCT6208 which is now on the way, with the intent of trying out Cogeco HD, but I have a feeling I'm in for a world of disappointment.

This is frustrating to say the least. I'm getting ripped off on my internet with no viable alternative, our digital phone has on-and-off issues which tech support couldn't fix yet, and now cable TV looks like it's going down the tube.

I used to be a happy six-year customer, what happened to Cogeco?]]> http://www.dslreports.com/forum/remark,22161921 Tue, 31 Mar 2009 23:42:26 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22161147 jeisenberg :
said by AMailer See Profile :

On a side note, this problem only occurs (from what I have seen so far) with 24 on Global in HD. Everytime I watch 24, randomly at some points of the show, the image becomes "bury" as though a "water filter" was added onto some parts of the image. Usually this can be seen mainly for the background focus (say the camera is focused on a persons face, the problem will occur for the background).
Not sure if this is related to the sound drop outs or that compression that someone was talking about, but its pretty annoying - just a good thing that it doesn't happen on all channels/shows.
I've actually noticed that the sound problems are worst on shows originating on the FOX network. I believe 24 is initially fed by FOX but broadcast in Canada through Global.]]> http://www.dslreports.com/forum/remark,22161147 Tue, 31 Mar 2009 21:14:09 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22160156 AMailer : Talk about getting worse. Simpson in HD on NBC was impossible to watch, and I really mean impossible. Its as though I do not have good enough speeds to properly stream it.

Practically every other 5 seconds the sound went off. I'm not even sure why its becoming worse.

exseven any update from Cogeco or is this completely being ignored? I like how the first post (I just noticed this) you made said "this should have been fixed as of this morning" even though this issue has been (supposedly) going on for years...

On a side note, this problem only occurs (from what I have seen so far) with 24 on Global in HD. Everytime I watch 24, randomly at some points of the show, the image becomes "bury" as though a "water filter" was added onto some parts of the image. Usually this can be seen mainly for the background focus (say the camera is focused on a persons face, the problem will occur for the background).
Not sure if this is related to the sound drop outs or that compression that someone was talking about, but its pretty annoying - just a good thing that it doesn't happen on all channels/shows.]]> http://www.dslreports.com/forum/remark,22160156 Tue, 31 Mar 2009 18:18:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22159990 Comfrtbly : Any news when we can expect this to be fixed? How about a rate reduction till it is fixed?]]> http://www.dslreports.com/forum/remark,22159990 Tue, 31 Mar 2009 17:41:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22124899 alamarco : This definitely happens outside of Burlington. I live in Windsor and have been getting this audio issue for a really long time now. I just ignored it until seeing this topic. I had no idea it was this wide spread.

Hopefully this is solved soon. It's really annoying listening to shows and then miss what was said thanks to a couple seconds of no audio.]]> http://www.dslreports.com/forum/remark,22124899 Wed, 25 Mar 2009 08:23:03 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22124368 EvoMaStA : I've had this problem ever since i upgraded to HD and got their digital access 1 package w/ DCT6200 HD box, its so damn annoying sounds cutting out in every HD channel i watched randomly about every 30 mins or so, On some channels it got really bad and the pictures started pixelating etc. I've had the cogeco tech come over and they replaced the cable box outside that feeds most of the neighbor hood, and hasn't changed anything so.

I'm in burlington also, is this area the only place affected?]]> http://www.dslreports.com/forum/remark,22124368 Wed, 25 Mar 2009 02:22:10 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22123999 David_T :
said by Comfrtbly See Profile :

This is getting beyond ridiculous. Cogeco has had MONTHS to fix this problem. When can we expect the quality of service we are promised?

I wish I could subscribe to Shaw out here, vastly superior support and service.
Shaw has the exact same issue with their service. It hasn't been fixed yet either.

I also spoke with a friend in the states, he's on Verizon FiOS and uses a Motorola QIP7100... same issue too.

This is obviously a problem with the Motorola boxes.]]> http://www.dslreports.com/forum/remark,22123999 Wed, 25 Mar 2009 00:28:15 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22116551 Comfrtbly : This is getting beyond ridiculous. Cogeco has had MONTHS to fix this problem. When can we expect the quality of service we are promised?

I wish I could subscribe to Shaw out here, vastly superior support and service.]]> http://www.dslreports.com/forum/remark,22116551 Mon, 23 Mar 2009 19:01:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22107324 Fireblade : Back when I had Cogeco HD, channels would freeze for about 10-60 seconds once to four times a day. Didn't really bother me, I live in St. Catharines so it's a little bit more wide spread than Burlington.]]> http://www.dslreports.com/forum/remark,22107324 Sat, 21 Mar 2009 17:41:58 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22107258 AMailer : And here I thought I was getting away from Bell (and its likes), guess not.]]> http://www.dslreports.com/forum/remark,22107258 Sat, 21 Mar 2009 17:22:17 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22107140 David_T : It is not just your imagination AMailer, it's happening on any channel I watch now.

I was just watching The Simpsons on 003, and the sound was cutting out every 10 seconds or so. Then I was watching DEA on 014, and again, sound dropouts every few minutes.

What the hell? They say they're fixing it, but the problem is getting worse and worse by the day...]]> http://www.dslreports.com/forum/remark,22107140 Sat, 21 Mar 2009 16:47:42 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22101752 AMailer : Is it my imagination or is it now happening on non-hd channels as well? Just not as frequently....]]> http://www.dslreports.com/forum/remark,22101752 Fri, 20 Mar 2009 14:09:53 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22086675 David_T : I hope so. HD has been unbearable this week.

At this point I've gotten an ATSC tuner for my computer to give OTA a shot. If it works well we'll be switching to it full time for HD and backing off to basic cable for everything else.]]> http://www.dslreports.com/forum/remark,22086675 Tue, 17 Mar 2009 23:22:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22085747 DrDog : that is called Switched Digital Video and in essence it is a vod for tv.

The drop out issue like has been said is highest priority right now.]]> http://www.dslreports.com/forum/remark,22085747 Tue, 17 Mar 2009 20:42:03 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22084494 Hamilton1 : I still experience this problem pretty much every night now, with dropouts that can last anywhere from 2 to 30 seconds. I know my area isn't fully digital at the moment as I only get about half of the HD channels that are available.

I do know one thing, Cogeco gets it's content from Rogers and right now they are revamping the way HD channels get fed to their customers. I've heard that they put 2 hd channels on 1 analog channel and right now they have sorta a On demand HD channel picker. So when a certain area isn't using a specific channel it goes into a que and more bandwidth becomes available to the area. Then when the channel is requested again it goes online and the next lowest used channel goes to the que.

My friend that has Rogers tells me this is far from seamless and is causing problems for Rogers customers and I would tend to think this is the major issue that we are experiencing.]]> http://www.dslreports.com/forum/remark,22084494 Tue, 17 Mar 2009 17:16:49 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22082959 Krispy :
said by Krispy See Profile :

For what it's worth, on a personal note I don't notice this at all and I have a 6416 - that said I don't necessarily watch alot of TV or HD channels in particular but figured I'd throw that out there.
Just a personal update -- I now know what you're all talking about. I just watched my recording 'An Evening With Kevin Smith 2' from the other night and I just gave up less then halfway through as it was pointless with all the audio dropouts...for a while I forgot this thread so just though the censors were going a little overboard!
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22082959 Tue, 17 Mar 2009 13:09:59 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22074668 casscarr2002 : funny, I was dropping by to reference this thread again, not 2 seconds after logging into BBR I heard my wife yell at me again that the 6208 HD receiver in the bedroom had lost audio in 2 sections of her show for a second or 2 in each instance. It's only been 2 weeks since I power cycled the unit as well, time to return yet another 6208 unit for exchange.
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,22074668 Sun, 15 Mar 2009 23:12:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22069606 AMailer : If what others have said is true, that this issue has been going on for years, don't get your hopes too high up.]]> http://www.dslreports.com/forum/remark,22069606 Sat, 14 Mar 2009 19:25:40 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22063503 WarningU2 : Thanks for the update Krispy ... I came here today as the problem has been occuring for me this week and prior weeks for a while, and I wasn't sure if it was my box or widespread. Unfortunately wide spread. I hope the cause of the problem is found soon.]]> http://www.dslreports.com/forum/remark,22063503 Fri, 13 Mar 2009 13:28:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22019108 Krispy : Well I don't have an overly verbose update but here's what I have for now.

1. The issue is known to management on high and considered a high priority issue
2. Troubleshooting is still being done
3. Once troubleshooting is complete a forward action plan will be put in place

So I don't have any concrete resolution time at the moment and since CATV isn't my thing I don't really have any extra intel to add...I'm basically just paraphrasing the email responses I received back from the depts and invididuals involved. I also forwarded them all this thread so they're aware of your specific complaints as well.

I'll let you know more when I know more as I asked them to loop me into future updates so I can pass them onto you guys.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22019108 Thu, 05 Mar 2009 11:46:29 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22005634 Fireblade : I was never a fan of Cogeco HD, unlike their internet, their TV service was not smooth in my area - or maybe it just flat out sucks period, I never pursued it. I'm on satellite now and I couldn't be more at ease.]]> http://www.dslreports.com/forum/remark,22005634 Tue, 03 Mar 2009 06:21:05 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,22005427 David_T : Was watching Just for Laughs in HD tonight and had 3 dropouts alone during the show. Two of which were pretty well right after one another, each lasting at least 3 seconds. ]]> http://www.dslreports.com/forum/remark,22005427 Tue, 03 Mar 2009 03:11:17 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21996104 Comfrtbly : Its been almost 2 months now, and Cogeco has yet to fix this problem. WTF is taking so damned long?]]> http://www.dslreports.com/forum/remark,21996104 Sun, 01 Mar 2009 13:16:19 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21987949 jeisenberg :
said by Krispy See Profile :

on a personal note I don't notice this at all and I have a 6416 - that said I don't necessarily watch alot of TV or HD channels in particular but figured I'd throw that out there.
I do watch lots of TV, and my 6416 has many dropouts. I'm trying to remember whether these are only on playback or on live TV (who watches live TV anymore when you can use a PVR and skip over the commercials?).]]> http://www.dslreports.com/forum/remark,21987949 Fri, 27 Feb 2009 17:07:31 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21987186 Krispy :
said by David_T See Profile :

*BUMP*

Still waiting for a reply, Cogeco... These sound dropouts aren't getting any better.
Sorry I haven't been able to provide anything but CATV is not my forte and I don't have any particular insight so I'm waiting for feedback from others and...well...I haven't had anything to post yet. I'll bug people again though.

For what it's worth, on a personal note I don't notice this at all and I have a 6416 - that said I don't necessarily watch alot of TV or HD channels in particular but figured I'd throw that out there.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,21987186 Fri, 27 Feb 2009 15:13:32 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21984298 David_T : *BUMP*

Still waiting for a reply, Cogeco... These sound dropouts aren't getting any better.]]> http://www.dslreports.com/forum/remark,21984298 Fri, 27 Feb 2009 01:50:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21974705 anon : i work for an independant electronics retailer in welland. Ive been haveing the sound drop outs too for the past couple months. And i've had 3 customers come in the last weak complaining of the same problem. all of them had the PVR's]]> http://www.dslreports.com/forum/remark,21974705 Wed, 25 Feb 2009 13:46:34 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21922369 casscarr2002 : digitalfutur, I previously mentioned my 6208 (been through 3 of them actually thinking it was the box somehow)has had issues for quite sometime.
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,21922369 Sun, 15 Feb 2009 21:29:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21922190 digitalfutur : The churn rate on HD PVR subscriptions must be quite high if this problem is widespread. Does it affect HD boxes without PVR as well?
--
All that is necessary for the triumph of evil is that good men do nothing - Edmund Burke. "Walk the Talk".]]> http://www.dslreports.com/forum/remark,21922190 Sun, 15 Feb 2009 20:54:14 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21918423 MrPink : not all of us have that option...]]> http://www.dslreports.com/forum/remark,21918423 Sat, 14 Feb 2009 22:21:46 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21917772 David_T : Ok, these problems are really starting to bug me now actually.

They've been occuring much more frequently recently, and they keep happening right at the worst time too! Right as a key line comes up...

"All we can do now is ________________________ ...

Proactive Skin Care changed the way I look at the world, and how the world looks at me."

ARGH!

That, and the audio drops caused by re-winding and pausing are starting to bug me too. Not directly, but it bugs the rest of my family, and I always have to come to the rescue to fix it, which bugs me.]]> http://www.dslreports.com/forum/remark,21917772 Sat, 14 Feb 2009 19:55:15 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21915278 Phorkster : The fix is grab the stuff over the air.]]> http://www.dslreports.com/forum/remark,21915278 Sat, 14 Feb 2009 08:41:02 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21914814 AMailer : Affects video quality? Like my Global Channel? 24, Heroes and etc look like shit, mainly 24 though. I mean its not even really HD the quality at times, size wise maybe, but quality wise hell no. Its like I see water-ripples. And only on this channel...and mainly for 24 I believe.

So if this is the case, I'm guessing there will never be a fix?]]> http://www.dslreports.com/forum/remark,21914814 Sat, 14 Feb 2009 01:56:02 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21897554 vdbleu : Here's a couple more stories
»www.digitalhome.ca/forum/showthr···?t=84134
»www.digitalhome.ca/content/view/2426/206/
Not sure what Cogeco's compression is but I wouldn't be surprised if the majority of stations are 3:1 ]]> http://www.dslreports.com/forum/remark,21897554 Tue, 10 Feb 2009 22:38:47 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21897500 vdbleu : Here's just one that was dealt with by CTV news last year. This is old news, cable co's have being doing this forever.
Nothing wrong with the boxes.
»www.ctv.ca/servlet/ArticleNews/s···ub=World
Its not just Cogeco - they all do it. Dispite what they say this affects both video and audio quality. ]]> http://www.dslreports.com/forum/remark,21897500 Tue, 10 Feb 2009 22:27:14 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21897360 casscarr2002 : DrDog, although I'd like to request vdbleu to post the articles written that directly relate to audio drop out, I can understand the arguement. Also please take note it is not only the PVR box's. It just happens most of the users here are commenting on the 6416. I've had this issue come and go with the 6208 for over 4 years and over the last 3 or so months both my PVR & Non PVR exhibit the same audio drop out quite frequently, I will try and find the 3 year old thread on digital home I had going before the PVR was even out (excuse the timing if I'm off it's been way too long to pinpoint exact issue dates)
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,21897360 Tue, 10 Feb 2009 22:00:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21892447 DrDog :
said by vdbleu See Profile :

Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem
Really?

So why is it just the PVR boxes, you argument makes no sense]]> http://www.dslreports.com/forum/remark,21892447 Tue, 10 Feb 2009 06:46:47 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21891522 vdbleu : Hamilton 1 you hit the nail on the head. It is an infrastructure problem with delivering the bandwidth necessary for HD programming. The pipe isn't big enough to carry all that they cram into it, something has to give. Sometimes it's audio other times it freeze frame video or pixelated video. There's been alot of articles written about this issue. Cable co's do not want to hear about or address it. It requires mega $$ in system upgrades to give HD it's proper pipe allocation and they are not about to spend the money. No firmware fix is going to solve this problem]]> http://www.dslreports.com/forum/remark,21891522 Mon, 09 Feb 2009 23:09:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21890074 MrPink : ty krispy....]]> http://www.dslreports.com/forum/remark,21890074 Mon, 09 Feb 2009 18:44:52 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21887794 Krispy :
said by MrPink See Profile :

would any cogeco employee care to provide an update on this pls?
I know nothing about CATV but I'll forward off this thread and see if I can get an update.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,21887794 Mon, 09 Feb 2009 12:07:56 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21884804 Last Parade : Was at a friend's house and his audio was doing the same thing. Weird. Wouldn't buy into a service with such an obvious glitch going on.]]> http://www.dslreports.com/forum/remark,21884804 Sun, 08 Feb 2009 18:56:50 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21883321 MrPink : would any cogeco employee care to provide an update on this pls?]]> http://www.dslreports.com/forum/remark,21883321 Sun, 08 Feb 2009 13:07:16 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21867991 bigslick1979 : Safe bet its a firmware issue. Mountaincable uses the same boxes 6200,6412 and 6416 but has different firmware and no audio drop outs. Cogeco did a firmware upgrade back in October I think but still problems with features like series recordings and search. Seems Cogeco isn't working hard to resolve this issue but they love asking us when we call in, "Have I resolved the reason for your call." ]]> http://www.dslreports.com/forum/remark,21867991 Thu, 05 Feb 2009 14:36:07 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21867170 leaky : I just got the DCT 6416 and it happens all the freaking time on HD channels . It is starting to get very annoying :mad:]]> http://www.dslreports.com/forum/remark,21867170 Thu, 05 Feb 2009 12:18:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21843784 AMailer : I think its getting worse now - nothing yet from Cogeco. Then again, this has been 'ongoing' for apparently years.]]> http://www.dslreports.com/forum/remark,21843784 Sun, 01 Feb 2009 12:30:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21843579 MrPink : bump,
still ongoing
any resolution in the works?]]> http://www.dslreports.com/forum/remark,21843579 Sun, 01 Feb 2009 11:39:01 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21815413 Hamilton1 : I also have a 6416 and also experience sound dropouts as well, but I have also talked to friends on both Cogeco and Rogers and they also experience the same thing.

From what I've heard this is a common problem related to HD and the amount of bandwidth it requires but I couldn't tell you what's causing it.

It would also be interesting to hear if Satelite customers that have HD like Bell also experience the sound dropouts.]]> http://www.dslreports.com/forum/remark,21815413 Tue, 27 Jan 2009 14:39:28 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21805088 MrShag : I have both component and a HDMI cable. I notice that the tv takes a long time to get the signal through the HDMI cable.

I also notice that the box hiccups as well. I also noticed that while I was watching a SD version of Supernatural that was taped, the audio was slow. So much the octave went down by one.

Crazy.]]> http://www.dslreports.com/forum/remark,21805088 Sun, 25 Jan 2009 18:17:23 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21793615 anon : I've been experencing fewer dropouts as of late, and the drop outs don't last as long either, around 1 second, vs. 3-4 seconds before. Hopefully soon it will be 0.]]> http://www.dslreports.com/forum/remark,21793615 Fri, 23 Jan 2009 12:08:39 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21781906 casscarr2002 : don't rule it out, my first window 4 years ago was 15-20 days when the audio drop outs would start and that was immediately after the brand new 6208 came to my door, again this is not a new problem, it's 4 years old if not older. Firmware update would make sense if during the last 4 years there has been no firmware updates. Either way it's a major pain in the arse if you're watching an excellent Concert on HDNET and audio disappears all the time. I should start and have my REW program measuring audio output and start billing Cogeco back for the lost audio portions, lol yip grasping there aren't I :p
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,21781906 Wed, 21 Jan 2009 14:07:40 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21780731 AMailer : Well I just got the unit, not even 30 days have past and I notice it, so it cannot be that :/ Definitely in need of a firmware update to fix it.]]> http://www.dslreports.com/forum/remark,21780731 Wed, 21 Jan 2009 10:58:20 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21779057 casscarr2002 : Note my previous reference around my 6208 non PVR unit. I've had this issue for well over 3 years now or when the 6208 originally was released so closer to 4 years. Now both my 6208 & 6416 both do this daily. The original fix was reboot the box via unplugging the unit completely, let it cool down (even though I have ample room around both of them). That suggested fix, during discussion at digitalhome years ago was successful, if done every 1-2 months. This problem did however seem to go away over the last 6 months but has crept back as I have not shut them down in that time frame. These essentially are computers with what seems like crappy OS that need rebooting every once in a while. If you reboot and there are still issues within 20-30 days then that is something new. This issue is years old with the Motorola equipment.
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/8GB GSKill /8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000/5.6TB]]> http://www.dslreports.com/forum/remark,21779057 Wed, 21 Jan 2009 00:12:44 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21773449 Phorkster : I have a Motorola 6416 HD/PVR and I get sound dropouts as well.]]> http://www.dslreports.com/forum/remark,21773449 Tue, 20 Jan 2009 06:26:20 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21771066 David_T : Chances are that if it is the receivers which are problematic (and they likely are) that the issue can be resolved via firmware update.]]> http://www.dslreports.com/forum/remark,21771066 Mon, 19 Jan 2009 19:10:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21770997 AMailer : If its been happening for a while now AND people who use other services are experiencing the same issues with the same receivers- Isn't it highly likely (and logical) to assume it is the receivers?

If so...what could Cogeco possible be doing to "resolve" this issue other than get these receivers replaced by one that does not have this bug (if there is another Motorola HD/PVR receiver).

Worst part is, they are still providing the receivers...*sigh*. I had the non-pvr receiver for a couple of days and I did not notice any sound issues what-so-ever, only once I got the PVR box did this started to occur.

Sometimes it becomes terrible to the point where an entire minute is filled with continuous disruptions, lose half of the dialogue.]]> http://www.dslreports.com/forum/remark,21770997 Mon, 19 Jan 2009 19:00:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21770686 MrPink : fwiw
6412 - drops audio on HD for awhile now, but getting worse lately]]> http://www.dslreports.com/forum/remark,21770686 Mon, 19 Jan 2009 18:06:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21770202 David_T : Unfortunately, this has been an issue for more than the last few days.

I subscribed to Cogeco cable in September and have been experiencing it ever since. There is also a ton of users at DigitalHome who have been reporting these sound dropouts for a long time now.

The odd thing is, Shaw users, who use the same receivers as Cogeco, are experiencing the exact same audio dropout issues.

So my guess is that this is an issue with the receivers.]]> http://www.dslreports.com/forum/remark,21770202 Mon, 19 Jan 2009 16:46:42 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21764889 BettyPuddle : Exseven is completely correct. There is currently severe audio dropouts with various HD channels all over the map over the last few days. They are working to fix it as we speak. It's happening to almost everyone at this point so until we know this is fixed if you call in this is the information you will get. No word on progress as of yet but it's a priority at this point and it is being communicated on down the line so any technical representative can confirm this for you if you are calling them tonight. For those of you having issues over the past year, that's not cool. I have an 6412 without dropouts have had it almost two years now. That needs to be looked at. Hope it helps...]]> http://www.dslreports.com/forum/remark,21764889 Sun, 18 Jan 2009 19:03:41 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21764617 InFloW : I see it as well with HD channels. Even when I replay it with my DVR same result. My audio/video receiver shows no audio when it happens so it's not coming from my setup and the audio is not being sent by the digital box.
--
»www.hawkhost.com/
»www.esportsea.com/]]> http://www.dslreports.com/forum/remark,21764617 Sun, 18 Jan 2009 18:05:34 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21760220 anon : I have the 6416, same thing is happening to me. Audio drops randomly for 3-5 seconds, on the HD stations, it happens the most on TMN-HD.

Even when I go back and replay it with the DVR, the exact same spot the audio is dropped.]]> http://www.dslreports.com/forum/remark,21760220 Sat, 17 Jan 2009 19:38:08 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21754633 anon : I have the 6416, and my audio has been dropping out on the HD channels to in the last month, seems to be getting more frequently the past couple days]]> http://www.dslreports.com/forum/remark,21754633 Fri, 16 Jan 2009 17:49:50 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21753491 AMailer : According to exseven, when I pmed him he said:
quote:
It should have been fixed but is being reinvestigated. Last night i did not have any disruptions myself but did tuesday night


And judging by other threads, I'm guessing he is a Cogeco Employee.

Also I did not receive any disruptions last night as well :/]]> http://www.dslreports.com/forum/remark,21753491 Fri, 16 Jan 2009 14:26:55 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21753268 casscarr2002 : I'm having the same issue in Waterdown with 2 different HD box's - 6208 & 6416
--
Rampage Formula/Xeon Quad X3360 @ 4.14Ghz/GSKill HZ's/8800UltraExtreme/Coolit Freezone Elite Water/TEC Cooler/TT Armor/Antec Quattro 1000]]> http://www.dslreports.com/forum/remark,21753268 Fri, 16 Jan 2009 13:51:36 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21740471 David_T : I have a DCT6200 (HD) receiver on another TV. I don't use it as much, but I have never experienced a sound dropout on it.]]> http://www.dslreports.com/forum/remark,21740471 Wed, 14 Jan 2009 14:07:33 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21739988 AMailer : Seems like it might be the box, since we all have the DCT6416. Anyone using the standard HD receiver and experiencing this issue? Is there any firmware update for this issue?

This issue happens for pretty much every movie I watch, most likely because they are long enough for it to occur.]]> http://www.dslreports.com/forum/remark,21739988 Wed, 14 Jan 2009 12:56:54 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21739942 wobbie15 : I am in Oakville and I get the same sound drop-out for a second or two on the HD channels. It has been like that for about a year for me. It does not happen often, maybe once or twice an hour.

If I remember correctly, it was posted here about a year ago, the sound drop-out was an issue with the HD box. I have HD with PVR.]]> http://www.dslreports.com/forum/remark,21739942 Wed, 14 Jan 2009 12:47:41 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21737862 AMailer : Yep, I can confirm that this is still happening. Was just watching a movie in HD and the sound sudden "muted" for a second or two.

I have the same receiver as David_T.

Thanks,
Aaron]]> http://www.dslreports.com/forum/remark,21737862 Wed, 14 Jan 2009 00:41:35 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21737552 David_T : exseven,

Can you clarify on this fix? (Also, how do you know about this? Or are you a Cogeco employee?)

Anyways, I still received audio dropouts while watching the new episode of Rick Mercer Report tonight in HD.

Is this supposed fix through a firmware update for HD receviers? (I have a DCT6416)]]> http://www.dslreports.com/forum/remark,21737552 Tue, 13 Jan 2009 23:23:27 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21737224 AMailer : I'll reply back here if I notice it again, so far so good though!

Thanks,
Aaron]]> http://www.dslreports.com/forum/remark,21737224 Tue, 13 Jan 2009 22:16:44 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21736521 exseven : should have been fixed as of this morning]]> http://www.dslreports.com/forum/remark,21736521 Tue, 13 Jan 2009 20:14:57 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21736426 MisterMom8 : Im in Kingston and have noticed this as well, I thought like you it might be a cable or setup issue. There is no way I can tell when it going to happen, sometimes days go by and nothing then bam, one thing I will look at though is I think I have seen this on regular channels as well. For certain it all started when I got a digital box.

Regards,
Dan Gordon]]> http://www.dslreports.com/forum/remark,21736426 Tue, 13 Jan 2009 20:01:02 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21736060 AMailer : I just watched a show just now and it was working fine, no sound glitches nothing. Why was there some maintenance or something going on?]]> http://www.dslreports.com/forum/remark,21736060 Tue, 13 Jan 2009 18:55:38 EDT Re: [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21735796 exseven : is it happening today at all? not yesterday or the past week... today :)]]> http://www.dslreports.com/forum/remark,21735796 Tue, 13 Jan 2009 18:06:45 EDT [Burlington] Random sound disruptions with HD channels http://www.dslreports.com/forum/remark,21735709 AMailer : Hey,
I just got the Cogeco Digital 1 select package with the HD channels. Everything is great so far except for one thing.

I'm not sure whats up, but when I'm watching a movie/tv show (so far I've notice this only happens with HD channels) randomly, the sound will "mute" or something... its _like_ the sound is being censored but I know its not actually done on purpose. There isn't really any static and its just for a second or two and it happens randomly... its odd.

Any idea what might be wrong? I'm using an HDMI cable for Audio/Video.

Thanks,
Aaron
--

"Our enemies are innovative and resourceful, and so are we. They never stop thinking about new ways to harm our country and our people, and neither do we."
- Bushism]]> http://www.dslreports.com/forum/remark,21735709 Tue, 13 Jan 2009 17:51:10 EDT