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Forums » A Kinder, Gentler Comcast » Its good to see..
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They didn't care about me. Or my family »
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baineschile
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join:2008-05-10
Sterling Heights, MI
·Comcast
·magicjack.com
·Verizon Wireless B..

Its good to see..

That they have realized they had a bad reputation when it comes to customer service, and they are being pro-active about it, not just re-active.

I personally, have had nothing but positive experience with Comcast at multiple addresses, but kudos nonetheless.
permalink · 2009-01-13 18:56:15 · Reply to this

jeffhambone
Peace, through superior firepower

join:2002-02-02
Manassas, VA
·Comcast

1 edit

Re: Its good to see..

Truly being proactive would mean actually fixing the systemic problems mentioned in the news item above that create the customer service issues in the first place. Reacting to Web postings and Twitters, while commendable, simply demonstrates that there's significant unsolved problems in customer service and tech support. It's the equivalent of applying multiple band-aids to a sucking chest wound, in the hopes that no one will notice the difference.
--
Son, there's only one thing you need to know: HEMI
permalink · 2009-01-13 23:55:31 · Print · Reply to this
Forums » A Kinder, Gentler ComcastThey didn't care about me. Or my family »
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