cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs:
4 edits | You know what would help my customer satisfaction?
The dismal showing in the JD Power and ACSI customer satisfaction rankings could be improved by actually innovating on software and features of their DVR, and enhancing the HD channel lineup.
That would help out in my opinion. Comcast, there are plenty of good examples out there of innovative DVR software... Moxi, Fios, U-Verse, Vista Media Center, Tivo, Boxee, Dish Network, DirecTV, (Basically anything that's not SARA or I-Guide based), etc... Where's my MR-DVR? My web based DVR Scheduling? Why can't the USB ports show photo's from a thumb drive? Why is the eSATA port broken? Why can't I set native HD resolution pass through? Why isn't the interface in HD? Where's my social networking? Where's the advanced search? Why do the graphics look like it's coming from a Super Nintendo from 1993? Where's my interactivity? Why can't I order Pizza Hut from my TV? Or order something from QVC using the remote? Where's my widgets? Why can't I hide certain channels from the guide (eh hemm.. SD versions of HD channels). There's LOADS of improvement needed in this area. Especially for something that costs extra like the DVR.
36 HD channels? Puhleeze.... HD-VOD? What good is it if you can't do something as simple as SEARCH for the content by title, actor/actress, genre, year, etc... How about a home page that recommends stuff to me based on what I watch. Or show me what programming is popular in the area.
And gosh darnet, if my wife types Ch 37 for TLC it should show it in HD, not confuse the hell out of less technical types and make duplicate channels for HD and SD. Channel lineups are a MESS by the way. Ever heard of aligning channels by simular categories? IE) Fios? |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | Good god. Even a standard TiVo hooked up to a DirecTV receiver does better than that. Glad I never wasted the money on Comcast's DVR service.
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Toolmaster of La Grange. |
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aureth
join:2003-09-03
Mchenry, IL | Comcast's DVR is pretty much crap compared to the DVR I had from Dish. I hated giving up my Dish service when I moved, but we couldn't make the dish work through the trees around the house. Huge step backwards in features with this piece of crap. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to cypherstream
"there are plenty of good examples out there of innovative DVR software... Fios,"
FIOS?
Are you serious? Have you read the complaints in the forums about the FIOS DVR?
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs:
| Fios may have some complaints, but it's still better than the crap Comcast uses.
At least fios has channel logo's for quick channel brand recognition. Updated graphics, Multi-Room DVR, integration with your home PC network with the Media Manager software, Cover art on VOD titles, Widgets with customized traffic, weather and local news. Games, yes games! Web based DVR scheduling, and much much more planned in the works. |
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jsinaiko
Premium
join:2001-04-25
Chicago, IL
 ·AT&T Midwest
| reply to RadioDoc
The beauty of their DVR service is that they let the CUSTOMER do the QC. I got THREE bad DVRs in a row - THREE! And that was after sitting at home waiting for delivery and then finding out that they claim I have canceled my appointment (a lie). This happened twice.
So, after calling corporate in Philly I get a good DVR - I am now very sorry I didn't just buy a TiVo.
There is an AT&T VRAD under construction (well, not today - too friggin cold!) a few blocks from here - maybe we will get lucky be the Spring!
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Illegitimati non carborundum
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