 ChucklesPremium
join:2006-03-04
Saint Paul, MN | reply to fiberguy
Re: Does not care. My point is you can get good scores just by selling. You don't even have to address the issue the customer called about. Just try and sell and you're okay.
I heard an internet tech call in a QA session the customer said he couldn't access his email. The rep didn't even discuss email or try and help, but did try to sell and it was scored well.
Nothing wrong with having reps try to sell but when you are rated higher on selling over everything else the service will be poor for the customer. |
