Yes it does. There's tons of people with no techincal skills making it fine at work because they sell.
You hit the nail on the head with...
"A tech with excellent sales skills can do half-assed job everyday and still get a bigger raise than a hard working tech doing his best but not selling."
And more commision! This is exactly how it is here. A tech can bust his ass solving problems all day, no sales equals crappy performance.
TM reps are scored are somewhat the same. They are based upon being able to try and provide customer service and actually be nice. regardless if they don't know what they're talking about or not. They believe customer reps can always be trained. Be rude and non-helpful and not offer the customer anything for their problem- get wrote up or fired.
TM will tell you this if you talk to Customer Relations (not the actual call in number Relations calls you by request only via fax) and by MGT in the call centers.
reply to Chuckles Ahh...so the tric to receiving better service is to start the call saying "I'm thinking of upgrading my service, but I need to see this problem fixed first."
Tried that. Didn't work. They couldn't figure out how to make the 'triple play' work here even though it's advertised ad nauseam. To this day my address comes up "unservicable" even though it's had cable since 1981. That ended today...no more cable nonsense here. -- Toolmaster of La Grange.
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