| | Thank you everyone! Hopefully you will see more of my team here too! I am thankful for everyone here. Over the years (well before joining Comcast) I spent time learning from each of you. So I appreciate all the great information that comes within the forums here. Please remember, even if we do not post, we are available for you. Our email is below.
Thanks!
Frank
Comcast
We_Can_Help@cable.comcast.com | |
|
  badtripI heart the East BayPremium
join:2004-03-20
Albany, CA | Re: Thank you everyone! said by comcastcares:Hopefully you will see more of my team here too! I am thankful for everyone here. Over the years (well before joining Comcast) I spent time learning from each of you. So I appreciate all the great information that comes within the forums here. Please remember, even if we do not post, we are available for you. Our email is below. Thanks! Frank Comcast We_Can_Help@cable.comcast.com Too little, way too late.
I'm glad you are working to better your company's image because Comcast needs it. Comcast's ISP service has been horribly unreliable, every 3rd party tech that had been sent to my house was incompetent and/or careless and Comcats's CSRs had been argumentative and uncaring.
I pay more per month for a slower connection and I am happy to do so because the ISP that I use now is staffed with competent folks who care about their customer's experience. Comcastcares is nice nick but it is a farce, Comcast cares about selling, not their customer's experience. Do you guys still give away plasma screens to the top sellers in each call center? | |
|
 | | | Re: Thank you everyone! I am not about image at all I am about helping Customers. That is my sole goal. My background and experience is Customer Service. If you decide to give us a shot, let me know I would be happy to help | |
|
| | RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Re: Thank you everyone! I applaud your effort but I also pray for you. They've sent you into a nuclear war with a pop gun. The 99.999% of your regular customers who do not visit this site continue to deal with inept, rude, uncaring, argumentative and sometimes ignorant CSRs when they call in.
I'm sorry, but your presence here is window dressing designed to put a nice face on the corporate ass Comcast continues to show it's customers.
Good luck. You'll need it.
--
Toolmaster of La Grange. | |
|
| | Frank helped me solve an issue with my mom which would have been complicated to handle through a rep. Glad to have him around. | |
|
| | | Re: Thank you everyone! This is funny , talk to a rep with billing issues and rude as hell , Now this been going on for over a month , go to the local office it gets straighten out , week later right back where i stated from , gets old quick and only had comcast for 2 months (switch from DirecTV) IM thinking about going back to DirecTV ..Love how the reps talk down to you , Thanks comcast.. Her ID # 92A.. | |
|
| | | | Re: Thank you everyone! Send us an email so we can look to make your experience right. I apologize for the treatment your received.
Frank
We_Can_Help@cable.comcast.com | |
|
| | | eakint
join:2001-03-03
Lincoln University, PA | Re: Thank you everyone! i am sending an email to the adress given. I will post my results to this forum / thread on a chronic HD-DVR no tech has solved yet after 9 months. (I know, many of you are saying, how is it possible you are still sending your money to comcast?!?!?!...)
-todd | |
|
| | Sure wish I ran into you guys about 2 months ago. Funny that it took a complaint to the BBB to finally get some sort of a resolution even though what they stated in there reason for a cause has got to be the best damn made up story I have ever heard but hay I wasn't really expecting the truth. I just wanted the damn thing fixed.
I don't think comcast will ever rate high on my list as an ISP but with the lack of real choices in the area I don't have much choice. Surprisingly they aren't the bottom for ISP's I have had over the years but they sure aren't anywhere near middle either.
Crossing my fingers Verizon buys Qwest and deploys FIOS. At least than I have a choice. | |
|
| | | Re: Thank you everyone! I apologize that you had to go through that. We are working to improve and that does not show it. If you ever feel the need, please do not hesitate to reach out to my team | |
|
| | Timmn
join:2000-04-23
Tinley Park, IL Reviews:
 ·AT&T Yahoo
·CYBERONIC INTERN..
| Re: Thank you everyone! Your apologies, will not change the fact that Comcast's customer service is horrendous. If you care as much as you say you do, then instead of dealing with the results of the problem, unhappy customers, you should be dealing with the problem itself, making sure that your customer service team cares as much as you do. | |
|
| | | badtripI heart the East BayPremium
join:2004-03-20
Albany, CA | Re: Thank you everyone! said by Timmn:Your apologies, will not change the fact that Comcast's customer service is horrendous. If you care as much as you say you do, then instead of dealing with the results of the problem, unhappy customers, you should be dealing with the problem itself, making sure that your customer service team cares as much as you do. This | |
|
|
|
